Truck was the cleanest and nicest I have ever rented from U-Haul. Excellent job from front office service to returning a vehicle. Office personnel was very thorough and explaining everything to me. Great job Highly recommend this facility.
tim w
Customer Reviews for Mac Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reported all details of the interaction with the woman at Mac to U-Haul.
Jonathan GNothing at least for us. Everything was good. The check in facility was A+. Staff was very friendly and accommodating. Equipment was in very good condition. No complaints
Jody JNothing. Great experience with management and vehicle.
Emma BTo make sure that you have window washing fluid and not water.., it was totally Frozen made driving very difficult since I had to manually clean windshield to see where I was going...-13 degrees... For that reason I would rate it poor and unsafe to drive....
Karen RDrop off location was changed after I picked up the trailer and only notification was by text. When I tried to drop off the trailer at the location on my signed contract they told me to take it to the location it was changed to or pay $50 fee.
Kenneth RConvenient location too my home and clean
Chris MYour online system kept telling me what I needed was only available in Montgomery or aurora. Luckily I was able to call ELBURN location directly and they did have a trailer in store. Elburn uhaul is great your system inventory is not the greatest.
Adam MThe owner went above and beyond to help bring in the trailer that I needed. I would definitely recommend this location.
Steven MExcellent service! This was my second time to rent at this location - I would highly recommend.
GARY SClosed after business hours with aide of the app ( app did not allow for photos to be uploaded) spoke with Felicia in cust. serv. who provided excellent diagnostics and directions re. ability to securely leave the vehicle.
Brad BAllie was great to work with.
Jeffrey HI have rented from Alli at MAC Uhaul a number of times in the past. It has always been a pleasure to work with Alli. She makes the whole process simple and pleasant. If you should find yourself leaving voicemail, rest assured that your call will be returned swiftly. Highly recommend MAC Uhaul
ROBERT KAlli is the best and deserves a raise/promotion. I left a painting in the Uhaul that I didn’t even know I left. She texted me a picture and asked if I wanted to pick it up. 10/10 customer service.
Matthew SEmployee was extrey helpful.
Adam MVery friendly and quick check out. My first time at this location. I would recommend to others. Buzz.
Richard FThey went out of their way to make sure the vehicle we needed was available. Great communication and friendly customer service.
Tom SAlways on time. Friendly and professional
Tom SExcellent service. This location is much faster than other places.
David BTrailer was clean and ready to use . Very friendly employee.
Mike MExtremely customer focused and friendly.
paul MStaff was fast and friendly. Drop off was a breeze!
Jessica LThe little gal came out, made sure it was all hooked up and was overall just a great girl.
Vergean SThis location has a good assortment of available equipment. I had another nearby dealer, but they never got back to me. This dealer was extremely helpful and got me exactly what I needed same day.
George MSmooth transaction very fairly priced
Bill KAlways a pleasure these folks keep them clean and deliver a solid truck
Tom SGreat job.
Rob GExcellent experience. Great staff. I will be back
Margie KClean and functional truck ready for us and UHaul forgiving of our late return of truck, but the rental booking online/via smartphone experience was not a functional one. All instuctions were clear, but... There were glitches during pick up (UHaul site would not accept my wife's cell number as secondary contact) and at drop off (the UHaul site would not accept my photo of the dashboard, telling me "picture is too old"). People who own Rental Pick Up Location were very helpful over phone at time of pick up. I will use them again.
Robert SVery nice trailer Worked great for what I needed..Ali in the Elburn store was great 👍. Thank you again.
scott aThe staff were friendly, informative and very helpful! It was a very easy and smooth transaction. I really appreciate that at such a stressful time as moving! :)
Kari WHours of operation could be longer & open on Sundays would be ideal. Overall satisfied with reasonable rates & amazing Customer Service!
Brian HThis is more of a compliment than an opportunity. The lady that helped us was very friendly and made the checkout really easy. Sorry I don’t recall her name. Thank you!!
John BI request the truck 9 to 3 and anybody was there for solution to me , I have to wake almost 11 for somebody attend the phone and give me the key code . Because I don’t receive any text either or email .
Anny SAlly was of great help and made it super easy! Very great staff
Brad WGreat experience. I will definitely use them again!
John PThere was a major issue with our rental, this was the second contract we had to create in the same day in order to actually get a truck for our move, even though we had placed the original order well over a month before we needed the truck. On the day before, we had to find out for ourselves that the original truck was not going to be ready at 8am as we had scheduled it, but 115pm. That was annoying in itself, but when we went to go pick up the truck at 115pm, there was no truck for us, and when they contacted the people who had the truck we were supposed to get, they were told the truck wasn't going to be returned that day, and it didn't matter that we didn't get one then. The people at the original pick up location were very nice, but were unable to find us a truck themselves since the traffic person actually at U-Haul wasn't responding, so we had to find this truck ourselves. Once we got this truck, it worked, but the U-Haul experience itself was awful. If they weren't the cheapest moving truck company by far, I would never use them again!! I guess we can see why they're so cheap...
Rebecca PThank you for your help in all aspects of the renting and returning. Your availability was key to contact you. Especially on a holiday weekend. We are truly grateful for all you did above and beyond.
Heidi A24/7 rental rules! Also, these people really stepped up when I told them I left something in the truck after I returned it. They stayed open after hours so I could come pick it up. Thank you!!! I will definitely do business again!!
Daniel M6x12 trailer needs a jack as it is too heavy for older person to lift off a ball hitch.
Dan FGreat service. Made the entire process easy.
william wThey always have the vehicle ready to go. Staff is very professional and courteous
Tom SThe best thing you could do is keep Alli!!! She is wonderful!! Alli is quick to reply back to any messages or calls. I have rented trucks from this location 4 or 5 times in the last year, every time has been without problems and I walked away pleased after each rental. Keep up the great customer service :)
ROBERT KBoth of the one that use the internet were good. The 1st one found me a place to pick up the trailer and the 2nd one was very efficant at hook up it me. They were both very please to help me.
LAWRENCE WShe was very professional and knew her stuff. Very helpful and will tell everyone to use her location.
julio mvery good customer service. great location for surrounding area. would not hesitate to use this facility again and recommend it to other people. easy in and out.
Stanley PI’ve been to a lot of uhaul stores! this one is by far the nicest store i’ve been to. Customer service was awesome! will be back in a week or so for another rental!
jason sEasy to reserve, didn't take alot of time at pick up!!! Great all around for the money!!
Michael BExcellent service.
BECKY LThey always have the vehicle ready, cleaned and sanitized on time. Checkout is fast and
THOMAS SService was “excellent”, I have never had a better experience at a rental agency. It was so easy - the lady helped me hook up the trailer and confirmed the lights were working as well. I will definitely return to this location.
GARY SThe service at this location was OUTSTANDING! We had a slight problem with the scheduling online. Chuck came to our rescue and was able to solve it very quickly! The staff was very helpful and knowledgeable when we arrived.
AUTUMN HI felt that the transmission on the truck seem to need some maintenance it was rough in changing gears.
TIMOTHY PThis was the fastest check-in and trailer pickup I have ever had. Excellent service! Thanks !
BRUCE Scheerful, friendly, pleasant
GAIL RJust trat them as you did us and they too oo will make recommendations.
WILLIAM CVery friendly, on time and convenient! Will use them in the future for sure!!
SCOTT SYour online site was horrible. Keep telling me trailer not available in my area. No apparent way to expand my search. Had to call 800 number and found a trailer less than 10 miles away. Your phone representative was horrible. Had to beg her to find me a trailer.
J GVery friendly. Very accomadating for our needs.
BELA SMore supplies such as tape and boxes.
LAWRENCE V