I reported all details of the interaction with the woman at Mac to U-Haul.
Jonathan Gripe
Customer Reviews for Mac Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at least for us. Everything was good. The check in facility was A+. Staff was very friendly and accommodating. Equipment was in very good condition. No complaints
Jody JahnsNothing. Great experience with management and vehicle.
Emma BallTo make sure that you have window washing fluid and not water.., it was totally Frozen made driving very difficult since I had to manually clean windshield to see where I was going...-13 degrees... For that reason I would rate it poor and unsafe to drive....
Karen RosenwinkelDrop off location was changed after I picked up the trailer and only notification was by text. When I tried to drop off the trailer at the location on my signed contract they told me to take it to the location it was changed to or pay $50 fee.
Kenneth RugglesConvenient location too my home and clean
Chris MotleyYour online system kept telling me what I needed was only available in Montgomery or aurora. Luckily I was able to call ELBURN location directly and they did have a trailer in store. Elburn uhaul is great your system inventory is not the greatest.
Adam MarsdenThe owner went above and beyond to help bring in the trailer that I needed. I would definitely recommend this location.
Steven McLeishExcellent service! This was my second time to rent at this location - I would highly recommend.
GARY SCHWARZClosed after business hours with aide of the app ( app did not allow for photos to be uploaded) spoke with Felicia in cust. serv. who provided excellent diagnostics and directions re. ability to securely leave the vehicle.
Brad BlackAllie was great to work with.
Jeffrey HeineI have rented from Alli at MAC Uhaul a number of times in the past. It has always been a pleasure to work with Alli. She makes the whole process simple and pleasant. If you should find yourself leaving voicemail, rest assured that your call will be returned swiftly. Highly recommend MAC Uhaul
ROBERT KINGAlli is the best and deserves a raise/promotion. I left a painting in the Uhaul that I didn’t even know I left. She texted me a picture and asked if I wanted to pick it up. 10/10 customer service.
Matthew SpitzzeriEmployee was extrey helpful.
Adam MarsdenVery friendly and quick check out. My first time at this location. I would recommend to others. Buzz.
Richard FisherThey went out of their way to make sure the vehicle we needed was available. Great communication and friendly customer service.
Tom SeefurthAlways on time. Friendly and professional
Tom SeefurthExcellent service. This location is much faster than other places.
David BroviakTrailer was clean and ready to use . Very friendly employee.
Mike MagroExtremely customer focused and friendly.
paul MarasStaff was fast and friendly. Drop off was a breeze!
Jessica LawrenceThe little gal came out, made sure it was all hooked up and was overall just a great girl.
Vergean SteenThis location has a good assortment of available equipment. I had another nearby dealer, but they never got back to me. This dealer was extremely helpful and got me exactly what I needed same day.
George MetzgerSmooth transaction very fairly priced
Bill KompardaAlways a pleasure these folks keep them clean and deliver a solid truck
Tom SeefurthGreat job.
Rob GeigerExcellent experience. Great staff. I will be back
Margie KarlClean and functional truck ready for us and UHaul forgiving of our late return of truck, but the rental booking online/via smartphone experience was not a functional one. All instuctions were clear, but... There were glitches during pick up (UHaul site would not accept my wife's cell number as secondary contact) and at drop off (the UHaul site would not accept my photo of the dashboard, telling me "picture is too old"). People who own Rental Pick Up Location were very helpful over phone at time of pick up. I will use them again.
Robert StanleyVery nice trailer Worked great for what I needed..Ali in the Elburn store was great 👍. Thank you again.
scott andersonThe staff were friendly, informative and very helpful! It was a very easy and smooth transaction. I really appreciate that at such a stressful time as moving! :)
Kari WagnerHours of operation could be longer & open on Sundays would be ideal. Overall satisfied with reasonable rates & amazing Customer Service!
Brian HeroldThis is more of a compliment than an opportunity. The lady that helped us was very friendly and made the checkout really easy. Sorry I don’t recall her name. Thank you!!
John BaccheschiI request the truck 9 to 3 and anybody was there for solution to me , I have to wake almost 11 for somebody attend the phone and give me the key code . Because I don’t receive any text either or email .
Anny SuarezAlly was of great help and made it super easy! Very great staff
Brad WarnerGreat experience. I will definitely use them again!
John PavlakThere was a major issue with our rental, this was the second contract we had to create in the same day in order to actually get a truck for our move, even though we had placed the original order well over a month before we needed the truck. On the day before, we had to find out for ourselves that the original truck was not going to be ready at 8am as we had scheduled it, but 115pm. That was annoying in itself, but when we went to go pick up the truck at 115pm, there was no truck for us, and when they contacted the people who had the truck we were supposed to get, they were told the truck wasn't going to be returned that day, and it didn't matter that we didn't get one then. The people at the original pick up location were very nice, but were unable to find us a truck themselves since the traffic person actually at U-Haul wasn't responding, so we had to find this truck ourselves. Once we got this truck, it worked, but the U-Haul experience itself was awful. If they weren't the cheapest moving truck company by far, I would never use them again!! I guess we can see why they're so cheap...
Rebecca PicardThank you for your help in all aspects of the renting and returning. Your availability was key to contact you. Especially on a holiday weekend. We are truly grateful for all you did above and beyond.
Heidi Allen24/7 rental rules! Also, these people really stepped up when I told them I left something in the truck after I returned it. They stayed open after hours so I could come pick it up. Thank you!!! I will definitely do business again!!
Daniel McArthur6x12 trailer needs a jack as it is too heavy for older person to lift off a ball hitch.
Dan FidlerGreat service. Made the entire process easy.
william wadeThey always have the vehicle ready to go. Staff is very professional and courteous
Tom SeefurthThe best thing you could do is keep Alli!!! She is wonderful!! Alli is quick to reply back to any messages or calls. I have rented trucks from this location 4 or 5 times in the last year, every time has been without problems and I walked away pleased after each rental. Keep up the great customer service :)
ROBERT KINGBoth of the one that use the internet were good. The 1st one found me a place to pick up the trailer and the 2nd one was very efficant at hook up it me. They were both very please to help me.
LAWRENCE WEISHOFFShe was very professional and knew her stuff. Very helpful and will tell everyone to use her location.
julio maciasvery good customer service. great location for surrounding area. would not hesitate to use this facility again and recommend it to other people. easy in and out.
Stanley PistoriusI’ve been to a lot of uhaul stores! this one is by far the nicest store i’ve been to. Customer service was awesome! will be back in a week or so for another rental!
jason sauberEasy to reserve, didn't take alot of time at pick up!!! Great all around for the money!!
Michael BurkeExcellent service.
BECKY LOSKEThey always have the vehicle ready, cleaned and sanitized on time. Checkout is fast and
THOMAS SEEFURTHService was “excellent”, I have never had a better experience at a rental agency. It was so easy - the lady helped me hook up the trailer and confirmed the lights were working as well. I will definitely return to this location.
GARY SCHWARZThe service at this location was OUTSTANDING! We had a slight problem with the scheduling online. Chuck came to our rescue and was able to solve it very quickly! The staff was very helpful and knowledgeable when we arrived.
AUTUMN HUNGNESSI felt that the transmission on the truck seem to need some maintenance it was rough in changing gears.
TIMOTHY PAULYThis was the fastest check-in and trailer pickup I have ever had. Excellent service! Thanks !
BRUCE SCHNIZLEINcheerful, friendly, pleasant
GAIL RIZZOJust trat them as you did us and they too oo will make recommendations.
WILLIAM CHESTERVery friendly, on time and convenient! Will use them in the future for sure!!
SCOTT SINGERYour online site was horrible. Keep telling me trailer not available in my area. No apparent way to expand my search. Had to call 800 number and found a trailer less than 10 miles away. Your phone representative was horrible. Had to beg her to find me a trailer.
J GRAFFVery friendly. Very accomadating for our needs.
BELA SUHAYDAMore supplies such as tape and boxes.
LAWRENCE VAN DYCKAlli was great!! She was super helpful, professional and very responsive to messages and questions! She made the entire process seamless and very easy. Alli did a great job!
Robert Clare