Customer Reviews for MacArthur 121 Tire & Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MacArthur 121 Tire & Service Inc

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Angel T. on

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I had set up to pick Roanoke, tx and with less than 24 hrs I get text from uhaul traffic dept setting a different location pick up cost me one extra hr each with ay , more gas and precious time when your moving you self. I had rent multiple time uhaul never a experience like these. I believe that I reserve I with two ahead that , you let me choose my location of picked up. Uhaul should be responsible and not make loose my time. Besides that the rest experience was ok.

Rakesh M. on

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Brian N. on

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The pickup/drop off process was easy. The truck was new and in great condition. I don't need rentals often but will be back here when I do need one

Angela T. on

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Great experience! Super easy & fast! They hooked the trailer up for me and I was pleasantly surprised with the reasonable price.

Bruce B. on

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Friendly service work to get the equipment I needed.

Glen L. on

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danishia p. on

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They were closed. Charged me gas money for this rental I filled up the broken truck and didn't get my money back.

Debbie S. on

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Elaine C. on

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Nothing. Customer service and equipment was excellent.

ELINOR Z. on

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Steven F. on

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Highly recommend. Drop-off was fast and easy!

Josh B. on

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Linda D. on

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TRESE B. on

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Vicki W. on

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Excellent customer service. Everyone is professional and eager to accommodate. Would totally recommend your services to others. Thank you

Bertha D. on

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I ordered online, and was supposed to have the truck delivered. It was not. Not a problem I live next door, I walked there. The appliance dolly was not in the Uhaul, and had to return to pick it up in my vehicle. Then I requested the closest drop off in Cleburne, but was later emailed to drop it 12 miles away. Today I received a receipt for over-mileage... I'm not sure what's going on, but there should be better communication for sure.

CANDICE G. on

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jeanne m. on

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Artura T. on

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I rented a car trailer, two employees came out to connect my truck to a trailer. They said all connections were good so I pulled out and the first time I hit my brakes the trailer move forward and this was not supposed to happen. The employees didn't lock the trailer to my hitch. I will never use this place again..

MARY D. on

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Keeping up the good work!

JOHN N. on

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Charles S. on

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Cindy C. on

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Checkin took long time

MARK S. on

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Jenna H. on

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DAVID H. on

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Mike M. on

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ANTONY M. on

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Barry M. on

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Somasundaram S. on

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Keep up the good work..!!

Dana L. on

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No one checked trailer lights after hook up. Only 2 of lights were working, but only when i tapped brakes. Dealer tried to say was my connector (only 2nd time used), but the guy that tested the connector said he wasn't sure. The wires connecting the lights in the trailer were spliced many times and some had come loose.

GLEN K. on

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Sonya S. on

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Chuck M. on

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CHRIS B. on

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Eric provided a quick easy experience. Thanks, Chris Brown

LEAH B. on

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You don't need a drivers license to rent a appliance Dollie- however the guy said we did even though we had identification. And money. We had to drive ALL THE WAY HOME! Then come back and get it! Added about an hour to our already stressful afternoon/evening by the time we finished. Another guy made it right by not charging us. But that was really irritating! To say the least!

Krista T. on

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Thank you for the great service!

Martin R. on

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We called ahead to the U-Haul location at 102 East Belt Line Rd, Coppell, TX to make sure the type of trailer we needed was available at that location, as we had a two-hour drive to get there. We were told they had it there. However, no reservation was made or offered. When we got to the location, we didn't see any U-Haul equipment or signage. After much driving around and several phone calls, found out that the trailer was at another location. Still don't understand why only a Chevron station was showing at the first location with nothing to indicate that there was any U-Haul operation there. This was extremely frustrating! Once we finally got to the second location at 2781Macarthur Blvd Lewisville, TX, things went fairly smoothly; however, the trailer was hooked up by the U-Haul staff, but not thoroughly explained to us. My husband spent extra time and hassle rigging a more secure safety tie using our equipment only to find out later that safety chains we could have used, were tucked away.

simon B. on

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Nothing to improved upon. The service and the vehicle were perfect.

Ralph P. on

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This location is inside a Goodyear Service Center. I rented a truck for about 4 hours. I brought it back at about 5:15 PM on a Saturday. The guy who rented it was still there since the Goodyear store didn't close until 7:00 PM. He initially told me that they were "closed up" at 5:00 and to just leave the keys and he'd email me the next day. I told him I would rather have him check out the truck so that he could verify there were no scratches or other problems. He acted very put out. I told hm if someone threw a rock though the windshield that night, I wanted him to know that it wasn't my fault. He acted like it was a real inconvenience—even though there was nobody else in the store. (He even asked the other guy working there if he could "Hold down the fort" while he checked the truck.)

CHANA J. on

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STEVE D. on

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TSE KIN L. on

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TIMOTHY R. on

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MICHAEL L. on

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I was in and out (15 minutes total in the office checking out and returning and a one hour rental) for atrental on a motorcycle trailer. The employees helped me hook and unhook the trailer and were very helpful. They made sure that all of the equipment was in proper working order before I left the lot. I appreciate quick and courteous customer service and that is what was provided. Plus, the rates were reasonable too.

ROBIN M. on

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Jawaid H. on

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Nickole S. on

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Bailey B. on

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Darin K. on

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fred h. on

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Eric was outstanding as far as customer service. Non-intimidating and very helpful. Thank you. Fred

George P. on

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William O. on

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LOVE this location, the employees and the equipment. We have rented from them several times, and would always recommend anyone to use them. They go above and beyond being professional. They are so friendly and pleasant.

GEORGE P. on

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Donna P. on

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Nothing - everything was perfect. :)

nicholas g. on

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David E. on

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Through no fault of this site, I was originally scheduled to rent from the Dealer on Belt Line in Coppell. 2 days before though my reservation was cancelled by the Coppell dealer, but fortunately transferred to the better Lewisville site - I am most pleased

Joseph P. on

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KELLY R. on

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Joe B. on

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My experience was nearly perfect. Well done U-Haul and thank you.

Kasey R. on

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Robert S. on

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Donald B. on

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Very nice, efficient staff, clean, new van.

Letiza Q. on

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Very happy with the service one fuse in my car was out and he replaced it. Thank You!!!

william g. on

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Wanda C. on

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Nelda H. on

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Sherry M. on

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friendly staff, clean and neat building,

Sherry M. on

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I was so impressed! The staff was welcoming and efficient. I'll be returning this weekend to rent from them again!

BRENT S. on

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Truck interior was not clean and smelled significantly of previous renter. Was clear no one had checked

Allen R. on

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Charles K. on

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RAZA I. on

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need bigger sign for uhaul.

KARI S. on

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Friendly and smooth service! Thank you!

Melissa S. on

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THIS WAS THE MOST HORRIBLE EXPERIENCE I HAVE EVER HAD WITH MOVING. THE BRAKES WENT OUT, THE AC WENT OUT 4 HRS INTO A 14HR DRIVE, SPARK PLUG SYSTEM AND THE EXHAUST WENT BAD. WE HAD NO PICK UP WHATSOEVER AND ENDED UP SPENDING DOUBLE IN GAS MORE THAN WHAT WAS SUPPOSED TO HAVE BEEN USED. WHEN I DROPPED OFF APPARENTLY THE TRUCK WAS JUST IN THE SHOP IN JULY FOR THE EXHAUST SYSTEM.

Todd G. on

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You can't improve on excellence so that answer would be nothing. The van was fantastic and the staff was second-to-none. In fact, I'll be using them again in a week. Thanks for everything guys.

Robert Y. on

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Nothing more at this time.

James C. on

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I borrow my dad's trailer 2-3 times a year, but seeing how cheap and convenient it is to rent – THAT IS WHAT I AM GOING TO DO FOR NOW ON. Plus you get the size you need and it is way newer then my dad’s 25 year old trailer. I have always used you for big moves and things, but now am going to keep you in mind for the smaller projects instead of trying to make do with what my friends and family have.

bonnie g. on

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Computer updates should be done when it does not affect business hours.

Robert Y. on

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Razvan R. on

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Although I checked in online it took some time before I got my vehicle. It would be great if everything would be ready for people that pre-cheked online so they can just pick up their vehicle by showing their drivers licence.

Eric B. on

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ROD J. on

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dale r. on

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STEVEN S. on

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Convenient location near my work with a good variety of local rental equipment available.

Marcus M. on

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Excellent location. The employees are very friendly and helpful. Best U-Haul experience I have ever had. I highly recommend this location.

MARK S. on

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Rented an appliance dolly. Always enjoy doing business with my friends at U-Haul in Lewisville. Thank you, Mark Starr

Mike M. on

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Todd K. on

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VISHAL S. on

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Cody S. on

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Chris M. on

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The pick-up process was well-explained and efficient, and the employee was friendly, helpful, and eager to answer any questions. The truck was ready as promised and was clean and in good working order.

Leslie P. on

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Mike M. on

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James R. on

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quick and friendly

COREY W. on

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Margaret S. on

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I could not think of one thing, my experience was so much better than I expected. I will definitely recommend this location & U-Haul to my friends. I will be sure to use them again as well. Maggie

Grant G. on

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Gary M. on

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Enamul K. on

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