Customer Reviews for MacArthur 121 Tire & Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of MacArthur 121 Tire & Service Inc

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DIANE M. on

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Sayee M. on

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Deborah S. on

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ENRIQUE M. on

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Barry B. on

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Staff were knowledgeable and helpful.

moritz z. on

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I liked the web checkout. Great!

Daniel M. on

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Sharena B. on

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The people at this location are super nice and super helpful!! They even helped back the trailer up for me!

Ernie D. on

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Everything at this location was Perfect

Amber M. on

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Robert M. on

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Jessica G. on

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Colin H. on

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Donald P. on

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Michael C. on

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Overhead door to trailer was not lubed in a very long time and was difficult to raise and lower. Leaves me wondering how the bearings are treated. Better maintenance procedures might be in order.

MIKE M. on

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JUANITA I. on

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Very nice people at this location. I would definitely rent here again. ??

gary n. on

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Kip L. on

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Kim W. on

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Very helpful They made my move as painless as possible

Shawn L. on

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Great location. Great staff. Great service. Always going back!

Chris G. on

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Subburaman A. on

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Andrew H. on

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Margaret G. on

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Two workers quickly attached the trailer for me and I was on my way inno time.

DEANNA H. on

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Tial P. on

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Karissa F. on

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Ernie is in charge of the Uhaul rentals & he is one of the most pleasant person I've ever had the pleasure of working with!!! He went out of his way for me because my move or movers, left something to be desired!!! He didn't have to & I appreciate him very much!!!! He exceeded all expectations & would recommend this location to anyone!!! Thanks Ernie FIVE STARS *****

Cathy P. on

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Walter T. on

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Patrick M. on

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Danny G. on

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Douglas S. on

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jeff a. on

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Exceptional customer service. Great experience.

Jeffrey M. on

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Marilyn H. on

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Barry P. on

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I used the electronic check-in. It was great.

erin a. on

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Tod H. on

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bridget e. on

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David T. on

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Like the online esrly check- in. Very helpful.

Deanna R. on

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Roberto M. on

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Ezzard O. on

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Christina B. on

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Craig W. on

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No problems at all.

Charles L. on

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Raymond H. on

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catherine l. on

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ALEJANDRO M. on

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JOSE M. on

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Loved the service. Eased up a lot of anxiety on that long journey from Irving, Texas to Boston.

Angel T. on

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I had set up to pick Roanoke, tx and with less than 24 hrs I get text from uhaul traffic dept setting a different location pick up cost me one extra hr each with ay , more gas and precious time when your moving you self. I had rent multiple time uhaul never a experience like these. I believe that I reserve I with two ahead that , you let me choose my location of picked up. Uhaul should be responsible and not make loose my time. Besides that the rest experience was ok.

Rakesh M. on

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Brian N. on

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The pickup/drop off process was easy. The truck was new and in great condition. I don't need rentals often but will be back here when I do need one

Angela T. on

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Great experience! Super easy & fast! They hooked the trailer up for me and I was pleasantly surprised with the reasonable price.

Bruce B. on

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Friendly service work to get the equipment I needed.

Glen L. on

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danishia p. on

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They were closed. Charged me gas money for this rental I filled up the broken truck and didn't get my money back.

Debbie S. on

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Elaine C. on

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Nothing. Customer service and equipment was excellent.

ELINOR Z. on

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Steven F. on

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Highly recommend. Drop-off was fast and easy!

Josh B. on

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Linda D. on

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TRESE B. on

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Vicki W. on

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Excellent customer service. Everyone is professional and eager to accommodate. Would totally recommend your services to others. Thank you

Bertha D. on

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I ordered online, and was supposed to have the truck delivered. It was not. Not a problem I live next door, I walked there. The appliance dolly was not in the Uhaul, and had to return to pick it up in my vehicle. Then I requested the closest drop off in Cleburne, but was later emailed to drop it 12 miles away. Today I received a receipt for over-mileage... I'm not sure what's going on, but there should be better communication for sure.

CANDICE G. on

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jeanne m. on

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Artura T. on

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I rented a car trailer, two employees came out to connect my truck to a trailer. They said all connections were good so I pulled out and the first time I hit my brakes the trailer move forward and this was not supposed to happen. The employees didn't lock the trailer to my hitch. I will never use this place again..

MARY D. on

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Keeping up the good work!

JOHN N. on

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Charles S. on

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Cindy C. on

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Checkin took long time

MARK S. on

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Jenna H. on

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DAVID H. on

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Mike M. on

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ANTONY M. on

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Barry M. on

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Somasundaram S. on

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Keep up the good work..!!

Dana L. on

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No one checked trailer lights after hook up. Only 2 of lights were working, but only when i tapped brakes. Dealer tried to say was my connector (only 2nd time used), but the guy that tested the connector said he wasn't sure. The wires connecting the lights in the trailer were spliced many times and some had come loose.

GLEN K. on

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Sonya S. on

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Chuck M. on

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CHRIS B. on

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Eric provided a quick easy experience. Thanks, Chris Brown

LEAH B. on

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You don't need a drivers license to rent a appliance Dollie- however the guy said we did even though we had identification. And money. We had to drive ALL THE WAY HOME! Then come back and get it! Added about an hour to our already stressful afternoon/evening by the time we finished. Another guy made it right by not charging us. But that was really irritating! To say the least!

Krista T. on

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Thank you for the great service!

Martin R. on

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We called ahead to the U-Haul location at 102 East Belt Line Rd, Coppell, TX to make sure the type of trailer we needed was available at that location, as we had a two-hour drive to get there. We were told they had it there. However, no reservation was made or offered. When we got to the location, we didn't see any U-Haul equipment or signage. After much driving around and several phone calls, found out that the trailer was at another location. Still don't understand why only a Chevron station was showing at the first location with nothing to indicate that there was any U-Haul operation there. This was extremely frustrating! Once we finally got to the second location at 2781Macarthur Blvd Lewisville, TX, things went fairly smoothly; however, the trailer was hooked up by the U-Haul staff, but not thoroughly explained to us. My husband spent extra time and hassle rigging a more secure safety tie using our equipment only to find out later that safety chains we could have used, were tucked away.

simon B. on

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Nothing to improved upon. The service and the vehicle were perfect.

Ralph P. on

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This location is inside a Goodyear Service Center. I rented a truck for about 4 hours. I brought it back at about 5:15 PM on a Saturday. The guy who rented it was still there since the Goodyear store didn't close until 7:00 PM. He initially told me that they were "closed up" at 5:00 and to just leave the keys and he'd email me the next day. I told him I would rather have him check out the truck so that he could verify there were no scratches or other problems. He acted very put out. I told hm if someone threw a rock though the windshield that night, I wanted him to know that it wasn't my fault. He acted like it was a real inconvenience—even though there was nobody else in the store. (He even asked the other guy working there if he could "Hold down the fort" while he checked the truck.)

CHANA J. on

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STEVE D. on

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TSE KIN L. on

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TIMOTHY R. on

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MICHAEL L. on

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I was in and out (15 minutes total in the office checking out and returning and a one hour rental) for atrental on a motorcycle trailer. The employees helped me hook and unhook the trailer and were very helpful. They made sure that all of the equipment was in proper working order before I left the lot. I appreciate quick and courteous customer service and that is what was provided. Plus, the rates were reasonable too.

ROBIN M. on

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Jawaid H. on

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Nickole S. on

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Bailey B. on

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