Customer Reviews for Machado Storage LLC
(U-Haul Neighborhood Dealer)

1153 reviews

16401 Lakeshore Dr   Lake Elsinore, CA 92530
(@ Machado)

(951) 245-4350

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(951) 245-4350

16401 Lakeshore Dr
Lake Elsinore, CA 92530
(@ Machado)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good service

SIMON N. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN G. 
Rating:
5.0

Very easy to locate and very friendly staff!

DENNIS G. 
Rating:
1.0

replace employee; most unprofessional experience I've had in a long time

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

CHERIECE B. 
Rating:
5.0

Customer did not leave a comment.

Sinuhe O. 
Rating:
3.0

There was not clear instructions as to the drop off. When i was told i could drop it off on Tuesday they said i had to be there before 730 pm because if i was not the gates would be closed and they were going to charge me for another day. I returned it on Tue. 3/11 at 540 and still was charged an extra day. I am a little upset about this.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

DELORICE B. 
Rating:
2.0

The office was very cold. We had a reservation, but the staff gave us the wrong truck, then called us and urged us to hurry our return as they had another customer who was waiting for the truck we were given and were upset. The staff called us again after we advised them that we would be back in 30 minutes, making us feel unappreciated.

GREGORY J. 
Rating:
5.0

It was a learning experience and the help was there

GILBERTO M. 
Rating:
5.0

Awesome customer service 😊

Paula M. 
Rating:
5.0

Customer did not leave a comment.

Josh P. 
Rating:
5.0

Manager should be aware of pickup and charges requested. My husband was charged for SAFEMOVE, and we had already declined coverage.

CALVIN G. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
2.0

The mirrors are not adjustable. I rented a truck at 1:30 pm.but had to have it back at 8:00 am the next day, but it still had to pay the full charge.

KIMBERLY S. 
Rating:
5.0

Amazing!

selina E. 
Rating:
2.0

I rented the truck from hemet they made drive to lakeshore to pickup the truck...the lock won't open ...I was on a time limit and the could told me about the gas I didn't have time to read the contract and they gave the key and said first truck and it was the second one didn't even walk me over to show me anything they weren't busy we where the only customers....

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

Alfred A. 
Rating:
4.0

Customer did not leave a comment.

Desmond K. 
Rating:
3.0

I guess I can't really blame the place, but there should be some kind of back up when the renters don't return the truck so the next renter has nothing to rent. Maybe space the time out more so people can be notified. Went to pick up my reserved truck at the allotted time only to find out the truck had not been returned. 3 1/2 hours later they finally showed.

Kellie T. 
Rating:
3.0

Customer did not leave a comment.

MARGARET F. 
Rating:
5.0

Customer did not leave a comment.

Luis Q. 
Rating:
5.0

Customer did not leave a comment.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Everyone was so helpful and nice!

Lindsay U. 
Rating:
4.0

I was double billed. 2 completed transactions. Not pending one!

SONIA V. 
Rating:
1.0

I was charged for an extra day and I am not able to get anyone on the phone or via email to talk about it :(

Glenda J. 
Rating:
5.0

It was easy to pick up and stop off.

Deon H. 
Rating:
5.0

Customer did not leave a comment.

jeremy T. 
Rating:
5.0

Very good trailer.

RUSSELL J. 
Rating:
1.0

Have truck available when customer gets there, put correct mileage used when customer returns truck early overall bad service will be notifying friends family and co workers not to use machado u haul

Timothy E. 
Rating:
5.0

I hate having to rent on a weekend with extra cost but at least the service here makes up for it. Great people and always clean vehicles.

shaun C. 
Rating:
5.0

Ok

Guillermo M. 
Rating:
5.0

Customer did not leave a comment.

Dareon K. 
Rating:
5.0

Friendly quick service. Will be back

Terrance H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

joni S. 
Rating:
1.0

The truck was dirty, and not clean when we picked it up. The staff were not very helpful.

JOSEPH V. 
Rating:
5.0

Quick and go! Awesome service

Jose R. 
Rating:
5.0

It was the perfect drop off. I cannot think of anyway to improve it.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO A. 
Rating:
5.0

Customer did not leave a comment.

Montrell F. 
Rating:
5.0

Great customer service! They explain the gas meter level very well.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Ashaki H T. 
Rating:
5.0

great guys there, will definitely rent again

NICHOLAS M. 
Rating:
1.0

Vendor did not honor a full day rental. Rude and blunt customer service. Double charged card

CHELSEA G. 
Rating:
5.0

Customer did not leave a comment.

Annalise S. 
Rating:
3.0

Customer did not leave a comment.

Kory D. 
Rating:
5.0

Customer did not leave a comment.

GAIL C. 
Rating:
1.0

The old guy that was helping me was having an actitud towards me. I didn't feel welcome To his place. Everytime Has asked for something he just look at me with out talking. Makes me very uncomfortable. This is my 2nd time . 1st time was a lady( better experience) thats why I went back. Never again.

luz C. 
Rating:
3.0

Customer did not leave a comment.

DALEND B. 
Rating:
5.0

Handy. Very slick technology.

BILL G. 
Rating:
5.0

Customer did not leave a comment.

brenda N. 
Rating:
3.0

Pick up was a breeze. No hassle, and the truck was very clean. Renting the truck was overall a good experience, the only reason I'm giving an “average” rating is because I was given the rental for 6 hours. I only used the truck for 2 hours and the gas meter was still on full when I returned the truck. I was still charged a gas fee, which I thought was a little ridiculous.

Brooke V. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ELSA G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Everything went smoothly

ROBERTO C. 
Rating:
5.0

Very helpful and respectful of my need to distance

LINDA C. 
Rating:
3.0

They charged me an extra $1.25 for gas when on UAHUL contract it says $4.25 no military discount and call customer service. I guess they tried... I will never use or recommend UAHUL again to anyone.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

It was a pain in the butt to use the telephone for registration and checking the truck out. It took about 30 min to check in and get the truck and another 30 min to return the truck. I understand and appreciate the staff abiding the Covid rules to keep us safe. Thank you. The staff was pleasant, professional & understanding.

Lorna A. 
Rating:
1.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The wrong amount of money was charged to my credit card and I am going to take legal action

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jenise M. 
Rating:
3.0

I was overcharged..$290.33 for a 6 day rental at $20 a day!

Katherine M. 
Rating:
2.0

Customer did not leave a comment.

Priscilla H. 
Rating:
5.0

You charged me twice for the rental

Steven S. 
Rating:
4.0

Several glitches in the online/phone app. Go back to the old ways.

Rita B. 
Rating:
5.0

Keep up the excellent service!

Zada H. 
Rating:
3.0

Customer did not leave a comment.

Tracye J. 
Rating:
4.0

Be more helpfull.

Quinton J. 
Rating:
5.0

The staff were very nice and took care of all my needs

Edwin B. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
3.0

The app didn't work and I didn't find the worker fast and responsive. I had to explicitly ask for him to run the transaction manually. Not social distancing. Not wearing a mask. That is not goof service.

Tiffini B. 
Rating:
3.0

Checking in and picking up the vehicle process is not clear. Too many steps in the process. Should be simpler

Malcolm R. 
Rating:
4.0

Customer did not leave a comment.

Hye C. 
Rating:
2.0

Customer did not leave a comment.

DAVE M. 
Rating:
4.0

Customer did not leave a comment.

Moises M. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Edwige O. 
Rating:
3.0

The two individuals working there (a female and a male) make u feel unwelcome. He didn't greet us when we walked in and upon leaving he threw the keys on the counter instead of handing them to us. When we dropped off the truck I asked if she had my correct email to send the receipt and she said “if u gave it to me correctly then I have the right one “. When I tried to read her my email she cut me off and said we are done.

FRANCISCO P. 
Rating:
3.0

Your price's are Outrageous and very expensive.. I'm dissapointed ??

Gilbert R. 
Rating:
1.0

Car was dirty back of the truck smell awful heavy weed . Basically someone smoke back there after all I go far I couldn't bring the truck back . Now all my stuff smell weed I can't even unpacked they all staying in garage for fresh out. I called the office to let them now as usual they didn't answe. Guys was working there had a bit attudie issue . Look and sound like he didn't want to work.

Nora H. 
Rating:
5.0

The African American woman who worked the desk was very helpful and courteous. I apologize for not remembering her name.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Cindy S. 
Rating:
1.0

I was charged $25 for cleaning fee, the truck was not clean when I rent

Jinwen Y. 
Rating:
5.0

?? thank you

ARTURO G. 
Rating:
5.0

Customer did not leave a comment.

Jamie S. 
Rating:
5.0

Excellent service!!! I will definitely come back here if I need a rental truck!!! Very nice customer service as well as very professional??

Kirk B. 
Rating:
3.0

Helped with all concerns

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Montrell F. 
Rating:
4.0

There was an error on my invoice - charged more for the blankets. I was able to call them and fix the issue but it was very hard because of the language barrier.

Jacklyn H. 
Rating:
5.0

Customer did not leave a comment.

Edman S. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
No reviews have been submitted for this location.

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