I was accused of using a Dolly that was broken , the gas mileage came into question, I had to show proof through photos I took. Sabastian the rep for Machado U-Haul and storage did not do walk through with me before I left the store the day I rented the truck. He tried to charge me a 3td day because he said the truck was supposed to be returned at 324 pm and it was 340. I was told the day I rented the truck that it had to be returned at 430 when U-Haul closed. I got no help from 1800 U-Haul . After I broke down in tears sabastian agreed to not charge me for the Dolly and after he confirmed my photos of the gas gage he agreed to not charge me additional. He basically called me a liar by say, â€œ I can't take your word for it when I told him about the dolly, the gas . I also received the truck dirty. I immediately told sabastian BEFORE I left the premises d he said that was fine. The floor boards were covered in mud. I have pictures to prove it. Yet, I took the time to clean out the truck before I returned it. I'd like call back to discuss the service I got. 760 5289018 thank youKristine L.
Machado Storage LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lake Elsinore, CA 92530
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- 4.5 Average Customer Rating
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The staff were very helpful and welcoming.Kerri S.
Customer service was excellent.MICHAEL L.
Lock is very hard to close. Dash lights didn't work which is dangerous at night.Yvonne H.
Roof leaked our stuff got wet :/RYAN M.