Customer Reviews for Macks Farm & Rv Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Macks Farm & Rv Center

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Tracie R. on

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ashley A. on

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jon J. on

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I reserved a uhaul in Bismarck 2 weeks prior to pickup. the day before pickup is was informed that I needed to drive 115 miles one way to pick up the uhaul. Had to cancel all of my business appointments. Not pleased.

Sandi C. on

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Trailer lights not all working. Owner said he couldn’t fix them. Sent us out with non working lights. Called U-Haul they said we could start loading and they would send roadside assistance out to fix lights. Then after we started loading we received a text saying we had to take it out of town to fix lights. We did not have time to be running around with trailer while trying to load. Then got another text that said we could use hand signals during the day. We drive at night also not just during the day so how stupid is that. This was the second trailer that had light problems that we rented in the last two months. The first one at least fixed them before sending us out even though we were delayed a couple hours while he fixed them. We had to get trailer at this location cause U-Haul called and said one wasn’t available at my original location. So again another hassle

Gary S. on

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If you make a reservation in Bismarck ND a week or two a head of the pick up you should have a truck there not 110 miles away that's b.s. and that's the second time you have not had a truck last time I used penskl

Garrett T. on

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Good job. thanks!!

travis P. on

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Minot corporate office where the reservation was made took payment 3 days before the truck was ever made available. The quote the minot office gave me was WAY lower than what I had to pay. I paid 250 dollars plus more than the minot office quoted me. The minot office said they had a truck and auto transport available and they did not. THEY LIED. I had to pay more in fuel because the truck they gave me was 26' when ordered a 20'. Minot office gave the independent Harvey location the wrong information on WHAT we ordered and set us back numerous hours and the trip to Harvey cost us another day. I hate Uhaul and will never use them again due to the corporate minot office. I will deter anyone I can from using uhaul due to the jacked up service from the minot office. They are scammers and liars at the corporate branch in minot. The Harvey location was great. But I wont recommend uhaul.

mark W. on

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Have the U-Haul you requested in Minot available, instead of having to travel 75 miles to pick it up and then travel to Minot to load!!!!!~

Monte F. on

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robert Z. on

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chris S. on

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ken G. on

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Kelly K. on

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I find that your company and Employees are very good in what you do. Thanks

Nicholas L. on

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Keith M. on

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david C. on

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dale Z. on

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Change windshield wipers

mike H. on

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Customer service was excellent.

Jennfier D. on

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Jacob Z. on

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Don't lie to your customers stating that the reason you didn't call was because the truck "just pulled in last night" and then the next day call back and state that the truck isn't there.

ron V. on

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Mark N. on

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Though we were late (to our surprise--there was a clerical error in our contract) the manager was polite and helped us work the problem to the benefit of the people who were waiting for our truck. I thought she handled a delicate problem professionally.

Jonathan F. on

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Joshua G. on

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Cinthia W. on

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Michael B. on

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brenda L. on

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jeremy C. on

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Get more trucks to north Dakota so a customer doesn't have to pay to drive an hour out of the way to pick up a truck and spend over 100 dollars extra in gas

james L. on

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There was no one there it was a Sunday so I didn't talk to no one & couldn't go in side so I don't know what the in side look like.

Robert M. on

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Jeff P. on

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Jim W. on

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Graham R R. on

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Although staff and locations were great. I doubt if I would recommend U-haul per say without a warning. Trailer I ordered and paid for was not available at the original location...U-haul depot and storage in Bismarck N.D (a large city)...I received a call in the afternoon of the day before on my way to Bismarck where I had booked to stay for the night.. .Pickup day I had to retrace my steps 110 miles to an agent in Harvey N.D. a small rural community open 10am to midday. Alternative locations that had a trailer were closed on Saturday or couldn't be reached before they closed. This however was preferable to my previous experience with U-haul where I was asked to drive 80miles on secondary, snow drift and ice covered roads to a remote rural township because you couldn't supply a truck on the day in Minot N.D.(once again a large city) .. I went with Penske . .

Able T. on

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Access to the trailers is limited because of the size and location of Harvey. Our timing was extraordinary.

Andrew G. on

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The person we dealt with was rude and hateful. The hours of business were not set up for anyone to really use during the weekend. The man over the business was yelling at my brother to do things like he was an employee. It over all was a bad experience at that location.

SCOTT R. on

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Great service

naquita B. on

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The most important thing to a customer that rent equipment from U Haul, is to actually be told the correct information when booking. Second, to have the equipment available for the customer. The Harvey location was great with their customer service. My enormous disappointment starts with the department called Traffic and Reservation. Being told something that was intention to be misleading has to stop. Over booking your U Haul locations. Is an inconvenience for the U Haul owner at that particular site as well as the customer. I have had an unforgettable experience with U Haul. The customer service was just awful when dealing with reservations and traffic. I even spoke with someone in regional office that was not knowledgeable nor skilled in her profession. I have shared the great inconvenience with 10 people already , and will continue to share with others.

Kyle L. on

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Michael T. on

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I personally think that the older GMC 26ft trucks should be retired. The newer Ford trucks have a very effective tow/haul mode that works great for descending grades that would have been of great use going down the mountains. This has nothing to do with this location they were very helpful and this was the only truck available within 100 miles.

don Z. on

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TIM P. on

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RICHARD A. on

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Smoking in the office made my experience not pleasant as I am allergic to smoke.

Terri P. on

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TERRI P. on

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Dorian A. on

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Angela S. on

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The trailer had been damaged before I picked it up. It was known & marked but a wrench put to it would have made it safer prior to my using it. Fixed it myself before I left. Pre-rental inspections & minor improvements done by the facility would have made my checking out faster. Also, my reservation showed a pick-up time of 9am. They were not expecting me until noon, why, I don't know. But as a result, I had to wait for them to get their computer & printer turned on to go through all the info needed. Another delay in my departure. I was meeting someone a half hour drive away & ended up being an hour late. That party was not happy with me. I am recommending them though since I'm sure this is not a regular occurence & I don't want to hurt their livelihood.

Michael H. on

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Jordan B. on

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Jeff D. on

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MICHAEL N. on

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They should take some lessons from the folks in Pineville, LA on customer service and how to be friendly. The management at Macks should attend lots of Fred Pryor courses for improving their tact and communication skills.

Kim H. on

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JEFF P. on

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Valorie V. on

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samuel T. on

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Neelaben P. on

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JOHN S. on

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MELISSA R. on

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leon B. on

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Excellent experience, Sandra was wonderful to work with.

DEBRA S. on

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HEATHER D. on

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My pick up experience was good but I will never again use your website to reserve a truck that was such a mess last minute I was called and told there was no truck and then had to search around to find one!!

James F. on

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TIMOTHY K. on

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TRAVIS H. on

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Janet P. on

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hugh B. on

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All was good, easy drop off.

Robert R. on

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Since my trailer was not available at the place of reservation, I was supposed to get a $50 refund from Uhaul. That refund never came through! Robert Rani 651-208-6828

JUSTIN A. on

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The lady that helped me was so help full and a pleasure to work with.

Taulese F. on

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Linda H. on

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We had preferred it to be at Minot, ND, so it was a little inconvenient to have to get the truck at Harvey.

LAURA S. on

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They gave us a horrible Dolly that was all messed up even though they had three newer ones there. the Truck was horrible it leaked and the wind blew in so hard my husband had to duck tape the window to keep the wind from howling through the vehicle. It had bad suspension and got horrible gas mileage (the truck) he had a horrible ride for the whole way to MT and it was 200 more in gas than when we rented the same size truck for the same distance 18 months ago. We were not happy about the truck at all whatsoever.

WANDA M. on

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Grateful for use of a U-Haul truck. Thank you!

FRED W. on

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Just keep doing what is being done! The folks at UHaul went above and beyond when health issues came up. We have used UHaul almost exclusively when moving and the service gets better and better! Thank you for all the help you provided.

DON O. on

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LAURIE T. on

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POLDEN D. on

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Have a larger variety of trucks available.

Daniel B. on

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The personnel at Mack's were very helpful and considerate. Unfortunately, I had a reservation for Minot, ND- roughly 150 miles away. UHaul failed to honor my reservation and u was required to drive to Harvey for my pick up. This was despite having made my reservation over 2 weeks in advance.

Donald S. on

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This was not the intended pick up location! I reserved a trailer to be picked up at Minot, ND but was called by your office in Fargo that the trailer was not available the DAY BEFORE I needed it. I had to drive 3 hours and 150 miles to pick up this trailer. I am not happy and feel that U-Haul owes me for the extra time and miles I had to drive.

AUDREY E. on

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STEVE R. on

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The personnel at Mack's Farm Center really worked with me to facilitate this rental. I am absolutely pleased with their service.

CAMARRON D. on

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Macks was helpful .

Christine D. on

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DeAnn W. on

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Checking in and out takes longer than it should. The computer system is really old. Needs upgraded. Almost took 30-45 minutes for check out and 15 minutes to check for a trailer. Which was all computer.

Steven S. on

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Do not call after hours, it goes to thier house phone and they don't lke that.

STEVE L. on

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They very helpful, I would recommend their location to anyone I know in North Dakota. They gave me much more information & help than the Bismarck location on Interstate Ave. ever did. The Fargo office was not the least bit helpful.

Jaci W. on

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Rodney D. on

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JAMES H. on

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Very easy to locate. great Job. Jim Heilman

Brian H. on

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Do not use east hwy 2 in Minot, I had a 26ft truck reserved for me and ended up with a 20ft truck and a little trailer with a door that did not hardly go up and down. Than I was to pick up a trailer in Devels Lake and ended up picking up 105 miles away, I think that that was a bunch of you know what.

Jacque R. on

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LARRY S. on

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We did a confirmation to pick up a 26 ft. in Bismarck,ND and unhappy that we had to drive 200 hundred miles round trip to Harvey or Dickinson to get one, why bother with a confirmation. We already had driven from St.Cloud,Mn. to Bismarck to load.

Lynn W. on

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This place was on a referal from Devils Lake, ND because their person had screwed up and rented the trailerto someone else that was reserved for me. I had to go an extra two and a half hour drive to get the trailer because of my time constraints. Might be a good jesture to offer us a rebate of some type for the total inconvenience. People at Harvey ND were very accomodating.

Lamanda M. on

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MARY J. on

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Assisted promptly to make the return easy and fast.

LORRAINE S. on

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it was a inconvenience to drive to Harvey to get the u-haul instead of Rugby

Ken R. on

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I turned the truck in within 24 hours rather than 3 days and maybe it would be nice to have a discount because they rented it earlier.

Shea C. on

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David L. on

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STEVEN S. on

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Alex K. on

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This dealer did not know how to verify my prepayment and caused a major delay in the pick up. They also did not assist in hooking up the trailer.

DAVID P. on

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