Sammy was great to work with; went above and beyond what was expected
JASON D
Customer Reviews for Macomb Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very busy. Prepare to maneuver around alot of trucks to find a space to park vehicle to drop off. Being a friend to help navigate. Otherwise nice folks.
Andrew HBest place to rent s uhaul BY FAR!! Wouldn't go anywhere else! Sam is AWESOME! Made the whole experience so much better!
Sabrina VNever had any issues at this location.
Ryan OSuperior service, I would not hesitate to send friends and family!!
MICHAEL NQuick In-N-Out, great service at the counter and upon return!!
JOHN DNothing. Very friendly and kind. Enjoy working with them.
THOMAS VFriendly and helpful
Greg RSammy was very helpful
DAVID BNot very friendly. Seemed overwhelmed! The exact return building and or where to park the vehicle was not clearly marked or designated!
Preston BEveryone is always nice, friendly and helpful. We will use them again if needed. They always have the trailer size we need. thank you to all the staff, we appreciate you's very much.
ROBERT AZion was a great customer service rep. Really there is no improvement needed. Rental was handled in a very efficient manner all questions were answered ,things were explained, they ask if we needed any packing materials. Office area was clean. I have used this particular location several times and have always been pleased with it.
MINDY STruck needed some work
DEON Blocation was open early and checkout process went smoothly.
PAUL FBy far the best customer service experience - from rental pick up to drop off. The staff goes above and beyond to help. I will definitely rent from this location again.
BRENDA LUnfortunately. I cannot remember the man’s name but he was wonderful. I wish I received customer service like I did today, at every place I go. This gentleman definitely deserves recognition. Thank you.
ANGELA BThe only thing was the trailer was muddy on the outside but didn’t affect my transportation
DANIEL HGood people
HASAN EThe guy that took care of us, was very nice, friendly and helpful
ROBERT AThis was the 2nd time this past week we rented a ramp trailer from this U-Haul Location in Chesterfield. Both rentals went very smoothly - No issues at all. Staff member was friendly, courteous, and knowledgeable about the equipment that we rented. Good service and good experience!
JAMES EVery profession and helpful. No issues.
RODNEY SGreat experience, nice staff, quick drop off process.
Rich CGood service. No issues. A lol went well with the trailer rental.
JAMES EGreat work, very helpful with connecting the trailer, moving in and out of the lot easily. Good people and a nice spot for picking up UHaul equipment
TYLER SWe rented a car hauler trailer. We had to drive quite a distance to pick up a car. When we loaded the car, the strap ratchets were very rusty. We had to go buy WD-40 and spray rusty ratchets. All other equipment was good.
MARK RQuick transaction, truck and trailer was ready for me in short time. Good experience,, price was a bit high/mile but overall good experience.
ARSHAD HProfessional, friendly and efficient
RUSSELL WGreat job by the staff there to have the trailer ready to go for me! I was referred by another location who did not have the trailer I needed in stock. Great service!
STEVEN MBoth employees were very nice answers all my questions and explained everything in good and understanding details..
ALAN NGreat job other than computers being down.
BENJAMIN AHe apologized several times for the shape of the truck when I pick it up even though it wasn’t his fault. His customer service was excellent and he even made a phone call on my behalf.
Tammy BGreat customer service.
DOMINIC OFrom the time I got there until I drove off they were very helpful and friendly
DERRICK MNo opportunities for improvement what-so-ever.
DENNIS GGreat customer service they answered the phone quickly when it was time to pick up the equipment rental there was no delay. Everrytime I've rented from this location i have had zero issues
MARK RStaff was very helpful. Customer service was very good
Erick WThe unit I rented leaked water all over. They just want me to file a claim for the damage items (which won’t cover antiques). Regardless of that, I should not have to pay for a defective unit. I talked to someone, but so far no one has done anything about and and U-Haul has informed me that they will not reimburse for the unit, which is not acceptable. I would not rent from U-Haul and find another company with better units and better customer service.
CRAIG SNothing. Customer service was A-1.
SHAUN JEveryone was Phenomenal! Especially the gentleman from Chesterfield Michigan. Thank you all
RAYMOND PThe guy working was friendly, however the gps location did not work kept saying the location was wrong. The truck its self was horrible the sun visor was broken sounded like it was going to fall alert just going down the road.
TROY BStaff were all very helpful. Went above and beyond to help out. Highly recommend.
JEREMY RStaff were all very helpful. Highly recommend.
JEREMY RGREAT customer service! Found all deals they could and went above and beyond for me! Also I would like to mention that I have never reviewed anything before but had to give this review because how good they were
MICHAEL AQuick response on the phone and trailer was ready when I arrived
MARK RThe staff were awesome and I do appreciate their help today. I will definitely come back to this location.
ROBIN LPicked up our rental 5x9 utility trailer in the morning. All went well. Returned the trailer before closing time of 5:00 p.m. The U-Haul employee at the Macomb Storage location in Chesterfield, Michigan who checks us out and back in was courteous and efficient.
JAMES EFriendly staff, no wait to pick-up equipment even though I was early.
Stephen SSamsung was great!
CHRISTOPHER MWe appreciate the service that we received from Sam and Michelle. They both value customers and have great customer service skills. We felt welcomed at all times. We needed to temporarily cancel our lot, but we will be back when needs arise. Affordable, great location, and safe, clean lot. Thanks again!!! 😊
VIVIANA B | Overall ExperienceThe manager on duty was great to work with. We really appreciated his help.
PHILIP BI have used this location many times in the past 3 months. They are always very helpful and very knowledgeable about the equipment. Had an engine light to go on, called them and they in turned called several numbers until they found the right deptment to help me. Not many places would go the extra mile. Thanks to them, I was on the road in minutes instead of hours.
LISA RYour online pickup software needs to be improved.
BRIAN TAll was great. No recommendations.
RICHARD KMichelle is such a great person and Employer. You are lucky to have her.
STEPHEN BThe lady at the desk was absolutely amazing! We were dealing with a bad situation at the last minute and she was the bright light I needed to start strong and help my daughter. I feel horrible I forgot her name but she was great!!!
SHANNON JCame in on Sunday to rent a car-hauler on a whim. The gentleman inside the store was very polite & incredibly helpful in getting me what I needed quickly with no hassle. Great location & the trailer pulled like a dream. Definitely will be back when the need arises in the future.
ZACHARY RStaff is always kind, knowledgeable and helpful
KEITH DPrepped and waiting when I arrived. Clean and well stocked with and for your shipping/transport needs.
James BNothing has this time.
sheryl g | Overall ExperienceThe only thing wrong with the unit was the door was off tract and was promised the be repaired but to repair it the unit would have to be cleared out We werent told that at the time of complate so when we ended the rent we had a very difficult time opening the door A serious maintenance problem
CASIMIR P | Overall ExperienceThe staff at this facility are very friendly and helpful It was a good experience!
janet A | Overall ExperienceI used this facility for 2 years until I moved from the area. I highly recommend! The manager was so nice and very helpful! Great prices and great unit.
Sarah A | Overall ExperienceQuestions are to general. Facility is clean but maintenance is minimal. Gates locked but cameras are either well hid or don’t exist. Staff has always been exceptional. Yes I would recommend but with strong emphasis on caveats. The facility looks like a junk yard. Cars, trucks and RVs in various states of disrepair and damage. I had to take my boat to different facility because the owners uses the exterior places for storage of these wrecks. Oh yeah. No dumpsters at some facilities.
JEROME K | Overall ExperienceI did not move out my stuff with the action and all I wanted was my mother’s obituary and my sister that passed her pictures and fortunately I was unable to pay it so whoever bought it I just wanna know if you have those pictures
merhonda c | Overall ExperienceThe staff were courteous and friendly. I found it convenient to access a moving van at this location. I would recommend this facility.
SHARON S | Overall ExperienceVery reasonable short term rates. As I was going into Canada, I didn’t need some items. This location was perfect
RONALD D | Overall ExperienceBarry and Mary are both awesome.
linda h | Overall ExperienceFriendly staff and management. Easy to work with
BRADY P | Overall ExperienceStaff was always friendly and efficient. Highly recommend.
colleen w | Overall ExperienceBarry was extreemly helpful and kind! I will recommend Macomb storage to anyone looking for storage in the area.
Donald S | Overall ExperienceSome of the best customer service by far. They were willing to work with my promises from out of state from another uhaul location. Only disappointment is how dirty the outdoor units are.
Zach C | Reservation