Customer Reviews for Macomb Storage
(U-Haul Neighborhood Dealer)

376 reviews

28162 23 Mile Rd   Chesterfield, MI 48051

(586) 949-5650

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(586) 949-5650

28162 23 Mile Rd
Chesterfield, MI 48051

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

MATTHEW CARL F. 
Rating:
3.0

Not a single time was I informed about the fee for drop off at different location.

SCOTT THOMAS K. 
Rating:
1.0

The front doors of this location were locked at the time of pick-up. Waited 40 minutes for someone to unlock the doors. Truck was most definitely not the best. Steering was extremely sloppy, brakes were very soft and took the truck a long distance to come to a stop. No working interior lights, no working cab lights and the box leaked when it rained. I guess i will try Penske next time.

Hecham K. 
Rating:
2.0

Every inch of the back of the truck was covered in dirt and grease. Anchors and screws holding the railings were failing (railings were loose).

AARON MICHAEL C. 
Rating:
5.0

Process of turn in was exceptional. The whole pick up and return was easy and no issues whatsoever

RONALD DALE T. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL PAUL P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JOHN L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEVEN K. 
Rating:
2.0

better parking lot, cleaner looking area, looks like a junk yard around it stop charging for miles as we already pay a good amount for the rental OR stop charging for gas

Michael P. 
Rating:
5.0

The people at the store were very knowledgeable and attentive smooth sailing pick up and delivery

MARK W. 
Rating:
5.0

Really nice when we picked up and dropped off - super helpful and great experience overall!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES L. 
Rating:
3.0

Customer did not leave a comment.

LARRY EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

I absolutely LOVE this location. The lady was very helpful & friendly. 5 stars across the board . EXCELLENT customer sercice! Sorry, I forgot to catch the nice lady's name. Nothing, everything was perfect! Quick pick up (no waiting), lightning fast drop off also!

JAMES FRANK D. 
Rating:
5.0

Great staff! Friendly and fast service!

SEBASTIAN KRZYSZ K. 
Rating:
5.0

Customer did not leave a comment.

JAMES EDWARD H. 
Rating:
3.0

I have driven many uhaul trucks and this one was very run down. The steering was not good, it pulled to the right bad and I was constantly fighting to keep it straight because every groove in the road would cause the steering wheel to move. That was without a load.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
1.0

Customer did not leave a comment.

ROSE M. 
Rating:
3.0

Customer did not leave a comment.

Tyanna W. 
Rating:
5.0

The employees are always helpful and friendly!

MARLENA P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH MICHAEL L. 
Rating:
5.0

Honestly possibly the best customer service I have ever had.

Kyle R. 
Rating:
5.0

Good job!!!

OLEKSANDR YERGEN G. 
Rating:
5.0

Check engine light came on 1/2 to our location

JAMES RICHARD F. 
Rating:
5.0

Everyone went smooth . Customer service was excellent .

ERIC LAMONT-MILL W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY LYNN L. 
Rating:
5.0

Very reasonable short term rates. As I was going into Canada, I didn’t need some items. This location was perfect

RONALD D.  |  Overall Experience 
Rating:
1.0

Hidden driveway, hard to find.

Wallace Z. 
Rating:
4.0

Customer did not leave a comment.

KIM ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

NORMAN WALTER S. 
Rating:
4.0

Customer did not leave a comment.

GREGG GARY W. 
Rating:
3.0

We left with a 1/2 tank and came back with 1/2 tank yet we were charged $66.14 for 14 gallons to fill it up. RIP OFF !!!!

LINDA ELIZABETH H. 
Rating:
2.0

The only issue I have really is that the gas wasn't where it said it would be, and the truck was rather messy, so I wound up paying close to $25 more, so that I didn't get fee'd but by the time it came to that, my phone was practically dead and I didn't want to risk it dying on the highway as I was moving, incase of some other issue arising

Angel L. 
Rating:
5.0

Customer did not leave a comment.

CARL MUNRO S. 
Rating:
3.0

Customer did not leave a comment.

Taylor G. 
Rating:
1.0

I would definitely not recommend this location to anyone. I got the rental to drive out of town, over 30 miles one way. Instead the woman at the desk forced me into a "in town rental" not giving me the option for a one way and only giving me a rental truck for three hours and said I HAD to return it to her location. The contact she gave me was only for 30 miles which would have been fine for a one way but because i was forced to drive it all the way back 30 miles the milage was doubled and I was charged a ridiculous amount. When I asked if I could do a one way and drop the truck off at the Marysville locatiom she told me no. I will never use this location again and will make sure everyone i know doesnt go there and get scammed the way that I did.

KATRINA MARIE G. 
Rating:
5.0

Excellent service.

TIMOTHY JON C. 
Rating:
5.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

marc R. 
Rating:
4.0

The checkout process was difficult to use. But, we are pleased with the value of the truck for the price.

Matt M. 
Rating:
5.0

I couldn't have asked for any better service. Thank You again for helping us out with the rental.

DONALD L. 
Rating:
3.0

Blankets ordered on line weren't in truck when I picked it up. Probably because I reserved the truck on line after the location closed, and picked up the vehicle the following day before the location opened. Also, a weld broke on the ramp making it very difficult to retract the ramp. Called the uhaul toll free number numerous times to be put on hold.

Kevin U. 
Rating:
3.0

I was notified my pick up location changed to 1 hour away less than 12 hours ahead.

Yi-Chien T. 
Rating:
1.0

The service was terrible the employee told me to file a complaint regarding this because we couldn't check in during the time we needed we called the number no response we had location services turned on and couldn't check in the same with dropping off where we were charged a fee for not being able to check in. Will never use this service again

Jim P. 
Rating:
5.0

easy and pleasant experience.

JAMES DOUGLAS D. 
Rating:
5.0

Lower the price for multiple day rental.

MARK DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

DYLAN MICHAEL P. 
Rating:
4.0

Why can't reservation guarantees be credited immediately at the uHaul locations ? I had to call the 1-800 number to find out how to get my guarantee refund. Do you really think 51 minute wait times are acceptable !!!!

JOSEPH JOHN C. 
Rating:
4.0

Customer did not leave a comment.

KIRK CARL K. 
Rating:
4.0

The van was in good working order and relatively new but the interior was just not cleaned well; dog hair on seats, some residue from soft drink splashing around the center console and generally dusty. It wasn't terrible but it should have been wiped down quickly at least I'm cab and seats vacuumed better.

BRYAN DAVID P. 
Rating:
5.0

Customer did not leave a comment.

RONALD ALLEN R. 
Rating:
3.0

Customer did not leave a comment.

HAVEN VALENTINO R. 
Rating:
5.0

Nothing, it was great

LAWRENCE JAMES P. 
Rating:
4.0

Rental reservation was cancelled due to being scheduled in their computer to pick up at 2:30 am vice pm. No notification of the cancelation was provided. When I showed up at 2:30 pm as I intended, the attendant re-entered the reservation. Fortunately the van was still there.

MICHAEL H. 
Rating:
5.0

Macomb storage is great! They always take care of us.

DENA SHARON Z. 
Rating:
5.0

Best place ever

JOSHUA DAVID H. 
Rating:
4.0

Customer did not leave a comment.

CAROLINE LOUISE D. 
Rating:
4.0

Customer did not leave a comment.

JORDAN-ANTHONY D F. 
Rating:
5.0

Pick up and drop off was easy. Friendly staff. No issues.

DAVID JAMES F. 
Rating:
1.0

My truck return was wrong. My ending milage was not correct and I was charged for 11 gallons of fuel when I returned the truck with the same amount that was in it when I picked it up.

Nicolas R. 
Rating:
1.0

Make your truck pick up easier and work on customer service. We spent almost an hour going through the steps to verify and pick up a truck we had rented, only to find no key in the lock box. When we went into talk to someone about the situation he was extremely rude and told us there was nothing he could do to help us. I have never been so disappointed in this company's service. We had to scramble to make other arrangements to complete our move without any help from Uhaul. Next time we'll make sure to go somewhere else from the beginning.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

PAIGE NICHOLE N. 
Rating:
4.0

Worked with the changes I needed

CATHERINE G. 
Rating:
3.0

This location was closed when I dropped off.

JOSEPH ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Carrie F. 
Rating:
3.0

Requested 5 dozen blankets. Only had 3 dozen. complained & questioned why I needed 5 dozen blankets. Haven't seen credit for the 2 dozen blankets I didn't receive.

JANE ANN G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ANN J. 
Rating:
4.0

Customer did not leave a comment.

CARRIEANN F. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN JOHN B. 
Rating:
5.0

Vacuum interior floors, clean interior, clean windshield and mirrors. Assist customer to properly adjust mirrors. Just some tips to exceed customer expectations.

ROBERT THOMAS R. 
Rating:
5.0

Ever6went well

Michael Grimmer M. 
Rating:
5.0

Customer did not leave a comment.

DORWOOD ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROBERT T. 
Rating:
2.0

Communication is lacking. First location didn't have our truck and didn't notify us. Then sent us to this location and even though I called to notify them we would not be there at noon, they still called me and threaten to give the truck to someone else if I didn't call back immediately. Even though I already talk to someone. No communication and much added stress to an already stressful situation!!

BENJAMIN STANLEY H. 
Rating:
1.0

Very disorganized, dirty, truck was filthy, moving blankets were all over it, a dolly was laying in the middle, we had to move all of it to use it, truck door got stuck,

SHANIN TRACY M. 
Rating:
5.0

Customer did not leave a comment.

DERECK GARARD W. 
Rating:
5.0

Customer did not leave a comment.

KARI MARIA G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

CLEMENT JOHN B. 
Rating:
4.0

The employees were super nice and helpful. Very courteous and made the rental a pleasant experience

LEIRAEBIANCA S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH JAMES G. 
Rating:
5.0

Customer did not leave a comment.

ALAN HISHAM S. 
Rating:
5.0

My only issue is U-Haul corporate had to change my rental location and they didn't tell me that an 8am pick up had to use "Scan and Go" pickup, because the office didn't open until 9am. So I had to wait an hour, which could have been avoided.

MICHAEL JOSEPH T. 
Rating:
5.0

Wish you had help to hire

SUSAN ALLIENE R. 
Rating:
5.0

Customer did not leave a comment.

DUANE KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

Hailey S. 
Rating:
1.0

Customer did not leave a comment.

CHARLES AARON R. 
Rating:
5.0

I have rented through Uhaul MANY times. This location by far was the most convenient and hassle free. Awesome customer service from the man in the office and this was the first truck that had NO issues! Very impressed!

KRISTINE MARIE B. 
Rating:
5.0

Customer did not leave a comment.

WILTON J. 
Rating:
5.0

Efficient and friendly staff

CAMERON BERNARD K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER PARK H. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

N/A

ANN MARIE V. 
Rating:
3.0

I dropped off and left key in drop box. Was charged $12 for gas- I however filled up to the needed line at the gas station immediately before I pulled the truck to the back- I do not feel that I was under the gas line- feel this was unnecessary charge.

KIMBERLY KAY G. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
No reviews have been submitted for this location.

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