Customer Reviews for Macs Liquor
(U-Haul Neighborhood Dealer)

254 reviews

1505 W Grand Ave   Marshall, TX 75670

(903) 472-5014

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 472-5014

1505 W Grand Ave
Marshall, TX 75670

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck that I reserved was not there when I went to pick it up in longview. So i had to have someone take me to Kilgore , which was out the way for me. I had movers waiting on me that I had to pay by the hour, then once we get there, the dolly I resrved was not available, and i had heavy washer dryers , fridge to move. The entire experianc was bad, and i should have been given a discount!

Chandryus B. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Answer my questions

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

CAROLE W. 
Rating:
4.0

Been doing business with David at Mac's for a long time, but mostly on the liquor and lotto ticket sales. David is a really nice guy.

DUNCAN SHULER L. 
Rating:
4.0

Very good experience

EDWARD T. 
Rating:
4.0

Manager personally cleaned out trailer and insured safety of trailer hookup.

Thomas S. 
Rating:
5.0

NA

DONALD D. 
Rating:
1.0

Customer did not leave a comment.

Teresa L. 
Rating:
3.0

Chaotic

Rhonda D. 
Rating:
5.0

The owners of this neighborhood uhaul were super friendly and helpful.

Kari H. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Lance B. 
Rating:
5.0

Easy drop off.

ROMAN B. 
Rating:
1.0

Nobody been there at any time

Samuel A. 
Rating:
5.0

This location was closed when we dropped the Uhaul off so I can't comment on anything other then location site.

CHANDLER S. 
Rating:
4.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Customer did not leave a comment.

jamond B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
3.0

Neither the U-Haul app nor the website would allow me to associate the rental for electronic check in.

TIMOTHY W. 
Rating:
5.0

Mac's Liquor was where I picked up & returned the trailer. The owner was very conscientious, friendly and took the time to make sure that I had everything needed for a safe rental experience.

June A. 
Rating:
5.0

Customer did not leave a comment.

BEAU B. 
Rating:
5.0

Customer did not leave a comment.

PEYTON D. 
Rating:
2.0

The van had a broken tire sensor (all tires were full, the dash displayed a constant warning) and it is in need of an alignment (wheel was pulling to the right) I received the van with a dirty cargo area with food crumbs and several water bottles present. The cabin had sand and water bottles as well. Needs to be vacuumed out.

Robert Z. 
Rating:
5.0

The costumer service was amazing. The owner friendly and helpful.

andrea B. 
Rating:
5.0

Not a si gle thing. The whole process at Mac's was the easiest I have ever had with rental equipment. Easy peasy. 1 2 3

Clyde H. 
Rating:
3.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Best service. Quick check out and check in. I called to say we would be late returning the trailer and he was so kind and said get here when you can. Stress relief for sure. Thank you sir for your kindness. I will return to your store and will recommend to everyone!

DEANNa G. 
Rating:
4.0

Customer did not leave a comment.

Bryce H. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE!!

bradley B. 
Rating:
5.0

Outstanding customer service and extremely friendly and helpful.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
2.0

Be open

MALACHI S. 
Rating:
5.0

I only use Mac for our move needs. He's always above and beyond helpful and takes his care of his customers like family.

LORI D. 
Rating:
1.0

The merchant tried to accuse me of damage to the uhaul. Then did not check the truck in when I brought it back to them Wednesday

Monekia M. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth O. 
Rating:
1.0

Not helpful at all and charged me another day even though i returned the vehicle on time! I call into uhaul to get it straightened out and it was going to be a 45 minute wait. Uhaul is the worst company to rent from and I will be telling everyone I know.

Joseph C. 
Rating:
4.0

Hot ass move here in Texas, the AC in the truck was phenomenal!!!! Great customer service from the shop owner!

James S. 
Rating:
5.0

The gentleman who served me was most friendly and helpful. I would gladly work with him again.

RICHARD J. 
Rating:
1.0

No trailer lights. No straps. Low tire pressure.

Cullen R. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Robin W. 
Rating:
1.0

Customer did not leave a comment.

Sharron T. 
Rating:
5.0

Customer did not leave a comment.

cody B. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Danielle V. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Same as picking it up, check in and check out was an exercise in patience. Overall a good experience.

Denis M. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

JACKIE L. 
Rating:
5.0

Customer did not leave a comment.

tracy G. 
Rating:
5.0

Customer did not leave a comment.

Morris F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

Darryl C. 
Rating:
4.0

all good

willie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

sonya M. 
Rating:
3.0

Didn't give any paperwork

DAVID LEE S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
4.0

Customer did not leave a comment.

Holli S. 
Rating:
5.0

Quick and efficient.

david B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

LORI D. 
Rating:
5.0

Excellent service. Got me in and out quickly. I highly recommend this location

Walter F. 
Rating:
5.0

Everything was as I expected. The employee showed me how to strap the car down and use secondary chains on the taller

leoncio R. 
Rating:
5.0

Words cannot describe how disappointed I was with the U-haul truck. The reason someone rents a box truck is usually to take things many miles away. In my case, I was going 500 miles. Mac's did an excellent job going over the truck, trailer and policy with me. My issue is that U-haul chose quantity over quality. No cruise control. 500 miles with no cruise control. My toes were numb by the end of that trip. So I will go out of my way to use a different company for any future needs.

Caleb G. 
Rating:
4.0

Sandwhiches include a sandwhich for the ride or upon dropping off clean truck...Sandwhiches are good.

CHARLES J. 
Rating:
5.0

Make sure the person that's renting the truck has a contract when they p/u their vehicle from what ever location after paying on line like I did had the police stop me in the truck during my jorney I could have went to jail for a stolen truck no contract.

Sheryl B. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

The operators at this facility were very thoughtful and considerate. If I ever have to rent other moving truck in the Marshall, TX area, I will definitely come back to this location.

Douglas C. 
Rating:
5.0

All is well. Keep it up.

Oscar W. 
Rating:
4.0

Customer did not leave a comment.

CARLA P. 
Rating:
2.0

Some issues with returning tow dolly. Owner said he couldn't help us at first but became helpful afterwards once we tried contacting U-Haul directly.

Shauna B. 
Rating:
5.0

Customer did not leave a comment.

Penny W. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Always a friendly atmosphere and excellent service.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

truman O. 
Rating:
4.0

Quick, easy and courteous!

ricky H. 
Rating:
4.0

Good customer service!

Deborah D. 
Rating:
4.0

Customer did not leave a comment.

KHALIAH T. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Heath C. 
Rating:
5.0

Customer did not leave a comment.

Daphne D. 
Rating:
4.0

Customer did not leave a comment.

Lacheryl M. 
Rating:
5.0

No problems with this one.

Kenneth C. 
Rating:
4.0

Customer did not leave a comment.

ANDRE J. 
Rating:
5.0

Nothing I can think of.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
4.0

Have trucks cleaned and sanitizer before scheduled pick up.

deborah D. 
Rating:
4.0

Customer did not leave a comment.

OLUWATOSIN M. 
Rating:
2.0

My equipment I ordered was not in the truck and because it was a mobile pick up I could not get help to get what I needed.

Don T. 
Rating:
5.0

Customer did not leave a comment.

Nadia K. 
No reviews have been submitted for this location.

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