the young lady that was in the office,was super nice and helpful
KIMBERLY G
Customer Reviews for Madison Line Storage Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
BRIAN JThe 15’ UHaul I used had very poor bright lights. At night the window looked very stained and was very hard to see out of. It felt very unsafe.
Alexis RThe whole experience was awesome! Brandie at site was very helpful.
KEVIN HI made reservations for Norwich, N.Y. The truck had a bad window shield, so I had to find someone to drop me off in Earlville in a snow storm and had added mileage which I was not compensated for, not to mention loss of our time. I found the trucks to be old and outdated.
LEIGH MNot a thing. Owner is a great man and very helpful.
BRIAN JExcellent service
RICHARD MMr. Williams is very friendly and helpful. Best U-Haul experience I've had.
Crystal HSome locations that were closer need to answer/ return calls. Pretty sad when you have to go to location 30 minutes away to book at location closer. My gratitude to Barbara in oneonta to book me at a closer location. She even tried same location that I called and received same outcome. No answer/ call back. Besides that enjoyed the service.
JAMES SNot rent outa truck with a bad transmission mount! Could barely drive 40 mph without it shaking like crazy
MICHELLE MDick offered taking equipment early which in hindsight was just what we really needed, he worked with us to ensure needs were met, I’d recommend this location over another in my own hometown !
Duane CI have rented there twice and had excellent service and i am very appreciative of the personable and easy to deal with rentals both times, i will definitely rent there when i need service again, great team there
MELISSA CDropped after hours
Mike TI answered no for personnel helpful only because survey wouldn’t complete unless I answered yes or no. We dropped off after hours so no one was there to rate.
Mark GWas not made aware of the after hours return process through the app. Found out after reading through the app and had to go back to location to take care of it. Should have been explained at time of pick up.
Dennis EVery professional and friendly service. My best U-Haul experience by far! Thank you again
manuel mDon't charge people for services without permission!
Frank RGreat customer service
Tonya TMy reservation was for a different location but the Uhaul app is seriously lacking! It's location services did not work and I was forced to drive to another town and rebook in order to get a truck that day. I also had issues uploading photos on the app. The Uhaul app needs serious work!
Kimberly GGreat service. Not only did i accidentally put the wrong pickup time, but I was also running late to an appointment i needed to get to after picking up the trailer. They rushed to the office and quickly took care of me to make sure I was able to get to my appointments on time. Wonderful customer service and the trailer was exactly what I needed. Would recommend!
Nekol PThank you for excellent service, i will definitely rent again..Debbie is wonderful!
Melissa DNice Job. Very professional. Prof. Terry D Balkaran
Terry BGreat, friendly service!!
Clare PThe app is too complicated. IT did not work for me even after calling your help line. I spent 2 hours waiting for a human so I could get my truck!
CLARENCE LThey were able to handle our last-minute request, all aspects of the process was perfect.
Lois WInformed gentleman of the problems with tow. He stated I should have called for assistance which I didn’t do since I was driving in the dark on unlit highways and as a female this is not something a female should do due to safety reasons.
Lace-Ann PMr Williams was very helpful, friendly and humorous. He made the transaction easy
Karn GExceptional staff!
Linda HVery nice dealer, I would come back again
maureen GI was pleased with how easy it was to arrange for the rental. Easier than a previous location
Gretchen OFirst- these are not just yes and no questions. If you are truly interested in useful feedback you'd deign the responses with a gradient at least. Second- renting through the app is tedious and frustrating. It might be saving you some labor but it's not winning you any friends. 3rd- in the app there's no way to comment on the condition of the inside other than clean or unclean. The drivers seat was ripped up and coming apart. 4th- my images on returning the truck would not upload and I wasted a lot of time. I finally just dropped the keys & left without confirmation, which was quite disconcerting. I still have no confirmation that all is finalized. I would not recommend this renting experience.
Anita BTruck we reserved was not available. Had to go to another location to pick up.
Larry NThis is the finest U-Haul I have been to. Super clean nice new trucks and equipment with top notch service. I highly recommend this place!
Cem PI left my EZPass in the truck and Dick was very nice with working out a time to get it picked up. Very helpful and pleasant!!
Jacob KYour app doesn't work at all on 5g network...i live in a rural area anyways and the app was no help. I had to call but they needed the info uploaded which the app would just keep starting over. Very unfriendly use. Luckily i added wifi to my instar for my vehicle to get wifi for the app to work. This caused a hour behind of moving my stuff from a toxic situation.
Michelle BRick willams is the best of the best earlville ny 13332
dana fSmooth transaction, friendly customer service
Jeffrey EGreat service, very convenient
glenn rEasy access and drop off system. Friendly personnel.
Nicole SCustomer service non existent. Trailer returned well before due date but no one present to accept. Adding insult to injury an additional one day charge was levied. U Haul is more than just trucks and trailers. It’s your people that need fixing.
Robert Cservice excellent, prices reasonable.
Thomas MThe guy was absolutely wonderful and very helpful. Would definitely recommend this location. Wonderful customer service!
Jocelyn PVery good service and advice.
Dafney NThey wanted truck back in 23.5 hours after I picked it up on a 2 day rental. I returned a day early and didn’t get any money back. And got charged another 11.88 for mileage. I want a refund for the one day!!!!
Craig AAbsolutely incredible service at Madison Line Storage. Super easy to set up and get going with help on hand. Would definitely recommend to others.
Tyler MEven though I rented for 1 day and returned the item within the day, I was charged for 2 days.
Lori CNot a thing.... the service was great as was the vehicle.
Vinny T