Customer Reviews for Madison Line Storage Services
(U-Haul Neighborhood Dealer)

96 reviews

74 S Main St   Earlville, NY 13332

(315) 691-3885

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: 10:30 am - 2:30 pm

Services at this Location:

Contact Us

(315) 691-3885

74 S Main St
Earlville, NY 13332

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: 10:30 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALANJOHN K. 
Rating:
5.0

Customer did not leave a comment.

CARMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KH K. 
Rating:
4.0

Customer did not leave a comment.

Sara D. 
Rating:
3.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Get more uhaul managers/owner like the one in Earlville. Dick has always gone above and beyond to provide excellent customer service.

William P. 
Rating:
4.0

very friendly and helpful.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

Best Owner Ever

Evan K. 
Rating:
5.0

I had an excellent experience renting from this location! The owner was kind and helpful every step of the way. I appreciate the ease with which every step of the process was for me. The online check in and check out, pickup and drop off. It was great! Thank You to Uhaul and each member of your team that made this an excellent process for me. I highly recommend Uhaul to everyone I know.

Valerie H. 
Rating:
5.0

This is the best U-Haul rental location for counties and counties and counties beyond. The owner of this location in Earlville New York did everything that he could do to help me out the day I needed to rent a van to move some stuff. Mr. William's made my transaction smooth any he's really funny and charming too!! He is an excellent professional

GILLIANELIZABETH I. 
Rating:
4.0

Customer did not leave a comment.

SHELBYARLENE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

Things were good when I picked up except the back needed a sweeping and the last Person to drive had muddy shoes on drivers side floor

Todd P. 
Rating:
5.0

Great customer service with Mr. Williams. Responds immediately to customer and followed through. Goes above and beyond.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

TYLERMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DALES S. 
Rating:
5.0

Excellent service , Communication, Very Hospitable and Knowledgeable ..Above and Beyond ..I'll continue to do business regularly and I've passed on the word to my fellow mates -5 Stars ..

Omar H. 
Rating:
5.0

Extend hours of operation.

BRYCEMARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

very good person to due business with

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Richard Williams treated me extremely well and always had.

ROBERTGEORGE J. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Michele N. 
Rating:
5.0

I couldn't imagine how another Uhaul dealer could be better than this one.

ROBERTGEORGE J. 
Rating:
5.0

the entire experience was simple and smooth, highly recommend this rental location

Dale W. 
Rating:
5.0

TOP SHELF.. Dont change a good thing.

Ed R. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Great customer service Saturday morning! Thanks

Cobina W. 
Rating:
5.0

Not call me the day before informing me I have to pick up my rental over a hour away from my requested location! Very crappy of you Uhaul! This was a huge inconvenience costing me time and money!

Benjamin T. 
Rating:
5.0

Dick Williams at Madison Line storage service in Earlville, NY was excellent to work with. He went above and beyond to help me get everything done to complete my request. He even stayed open late to help accommodate me when I was having some electrical hookup issues with my vehicle. He was friendly, patient, and extremely competent. I will definitely go back and do business with Mr. Williams!!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
3.0

You should probably do a better job informing the people who manage the location of when they have customers coming to get equipment. I arrived on time and waited for 20 minutes for someone to show up and get my truck.

Edmond C. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Great experience from start to finish. It was my very first time and was able to breeze thru the process with ease.

Chanoc D. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Great experience- I would definitely use this location again.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

PETERR S. 
Rating:
5.0

A most pleasant experience...no rush but a lot or bother to make sure all was and is well! This owner? / mgr. ? Is a capital investment for u-haul, Thanks

harold C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMC M. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
4.0

Dropped off on a Sunday, di online check in, never met anyone at the site.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

An excellent facility with an outstanding cooperative agent. A very pleasant experience.

harold C. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

All steps from reservation to return of the trailer went very smooth.

John K. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Mr Williams is running a very nice establishment. Very helpful and a pleasure to do business with.

Garth S. 
Rating:
5.0

Our experience from start to finish was excellent.

Andrew H. 
Rating:
5.0

Great customer service!!!

Doug F. 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Absolutely nothing - Mr. Williams was fantastic and he took great care of us! Thank you!

Julie B. 
Rating:
4.0

Online check in and return were very cumber-sum and took along time. When I tried to check truck back in, had to start over 6-7 times and then was not sure it was complete when it was.

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

Darlene V. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

The truck wasn't on the original lot I booked via phone with customer service, so I was switched to a new location much further away. It seemed like this happens a lot, yikes. Even after 2 customer service calls, things were still not right when I got to the location, so the manager had to redo the transaction and it took 30+ minutes to get out the door. The manager was nice though and worked with me to keep the price down.

Joanna H. 
Rating:
3.0

This location was not my choice. I reserved the van at B&D Pool and Spa. I was emailed Friday 9/20/19 that my reservation was updated to this location. When I called B&D I was told the truck broke down. I was told I would be compensated for the mileage difference. When I arrived at the Earlville location the agent was having issues with his computer with another client. With my reservation he had no issues. However no mention was made of the compensation for the mileage difference. Maybe the agent was not obligated to compensate my mileage. He did, in the end, compensate the extra mileage after I mentioned it. The overall experience has left me nervous of using these locations or even U-Haul again.

DONALD J. 
Rating:
5.0

This location was great. U-Haul customer service overall was the worst I've ever experienced. My first order was wrong and I had to cancel it. The next order, the pick up location was changed on me last minute. Overall I would not recommend U-Haul to anyone.

Tyler Z. 
Rating:
5.0

Nothing the manager there Mr. dick was very helpful for my move planning.

Karey M. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Everything was great

glenn R. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

This office was extremely helpful and kind. As I had to drive 32 miles to get there to pick up a trailer I could've picked up ten minutes from my house

cheri C. 
Rating:
3.0

Cruise control would have been nice

Donald F. 
Rating:
5.0

Great experience.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

When a truck says air ride and I end up in the hospital due to a blown back there is a problem. Quite frankly I am contemplating sending U-haul the damn bill because I spent over 250.00 PLUS the gas and now have an Urgent Care bill and then being sent to the medical center I can't imagine what that is going to cost me. Please feel free to contact me as my blown back is directly from that blasted falsely advertised “air ride”. I should have gone with another moving rental place. I would have saved myself hours and hours between urgent care and the medical center

Sarah K. 
Rating:
5.0

This location was A+++

Mike W. 
Rating:
5.0

easy and great to deal with

David M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

the only problem was we had to take a larger trailer than we really wanted to as the smaller size was not available anywhere. You need to stalk more of the 6 by 8 trailers.

christine C. 
Rating:
5.0

Great service! When we had trouble with the U-Haul website, Richard made several phone calls to be sure that we had a trailer at our pick-up site and then returned it to him. Will be recommending him to anyone looking to rent a U-Haul.

keith P. 
Rating:
5.0

Excellent

Linda J. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Rich was great, very accommodating. When I need a truck will come back here.

Paul L. 
Rating:
5.0

doing a great job!

Joshua P. 
Rating:
5.0

Excellent customer service. Owner complete gentleman and very accommodating

michael L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

IAM VERY DISSAPOINTED WITH THE BILL I WAS TOLD THAT TO KEEP YOUR TRUCK IN BOUCKVILLE FOR THE ANTIQUE SHOW WASNT GOING TO COST SO MUCH.I HAVE RENTED OTHER TRUCKS IN THE PAST AND THE COSTS FOR USEING THEM WERE NO WHERE NEAR THE COST THAT I WAS CHARGED THIS TIME. IAM USEUALLY CHARGED A BUSINESS RATE AND THIS TIME I DIDNT GET TREATED VERY WELL AND I GUESS NEXT TIME I MAY HAVE TO GO TO PENSKEY OR ANOTHER TRUCKING RENTAL. YHIS BILL SHOCKED ME VERY MUCH, AND THIS WAS A ANTIQUE SHOW ONLY 10 MILES FROM EARLVILLE and the truck used 43=00 dollars in fuel? something isnt right here AT ALL IAM VERY PISSED OFF ABOUT THIS CHARGE REGGIE BIGFORD

Reggie B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
4.0

The Pick Up place was new, the man running it was enthusiastic and went that extra yard to be of assistance. When you are stressed with a move, he was the right man to make some of the anxiety go away and help us through the process. Good Luck to him, we hope he is very successful with his new enterprise.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Extremely friendly, knowledgeable and helpful.

Grant P. 
No reviews have been submitted for this location.

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