Customer Reviews for Madison Line Storage Services
(U-Haul Neighborhood Dealer)

228 reviews

74 S Main St   Earlville, NY 13332

(315) 691-3885

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/6/2024: 9:00 am - 1:00 pm
  • 3/7/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(315) 691-3885

74 S Main St
Earlville, NY 13332

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: Closed
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/6/2024: 9:00 am - 1:00 pm
  • 3/7/2024: 9:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great, friendly service!!

Clare P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

Nadine V. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

The app is too complicated. IT did not work for me even after calling your help line. I spent 2 hours waiting for a human so I could get my truck!

CLARENCE L. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Customer did not leave a comment.

Kerra H. 
Rating:
5.0

They were able to handle our last-minute request, all aspects of the process was perfect.

Lois W. 
Rating:
5.0

Informed gentleman of the problems with tow. He stated I should have called for assistance which I didn't do since I was driving in the dark on unlit highways and as a female this is not something a female should do due to safety reasons.

Lace-Ann P. 
Rating:
5.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Mr Williams was very helpful, friendly and humorous. He made the transaction easy

Karn G. 
Rating:
4.0

Exceptional staff!

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Dennis U. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Very nice dealer, I would come back again

maureen G. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

I was pleased with how easy it was to arrange for the rental. Easier than a previous location

Gretchen O. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
5.0

Customer did not leave a comment.

Bradly F. 
Rating:
3.0

First- these are not just yes and no questions. If you are truly interested in useful feedback you'd deign the responses with a gradient at least. Second- renting through the app is tedious and frustrating. It might be saving you some labor but it's not winning you any friends. 3rd- in the app there's no way to comment on the condition of the inside other than clean or unclean. The drivers seat was ripped up and coming apart. 4th- my images on returning the truck would not upload and I wasted a lot of time. I finally just dropped the keys & left without confirmation, which was quite disconcerting. I still have no confirmation that all is finalized. I would not recommend this renting experience.

Anita B. 
Rating:
3.0

Truck we reserved was not available. Had to go to another location to pick up.

Larry N. 
Rating:
5.0

This is the finest U-Haul I have been to. Super clean nice new trucks and equipment with top notch service. I highly recommend this place!

Cem P. 
Rating:
4.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Customer did not leave a comment.

Kristi T. 
Rating:
5.0

Customer did not leave a comment.

Norman P. 
Rating:
5.0

I left my EZPass in the truck and Dick was very nice with working out a time to get it picked up. Very helpful and pleasant!!

Jacob K. 
Rating:
5.0

Your app doesn't work at all on 5g network...i live in a rural area anyways and the app was no help. I had to call but they needed the info uploaded which the app would just keep starting over. Very unfriendly use. Luckily i added wifi to my instar for my vehicle to get wifi for the app to work. This caused a hour behind of moving my stuff from a toxic situation.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

LAUREN M. 
Rating:
5.0

Rick willams is the best of the best earlville ny 13332

dana F. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

Serge D. 
Rating:
5.0

Smooth transaction, friendly customer service

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
5.0

Great service, very convenient

glenn R. 
Rating:
4.0

Easy access and drop off system. Friendly personnel.

Nicole S. 
Rating:
2.0

Customer service non existent. Trailer returned well before due date but no one present to accept. Adding insult to injury an additional one day charge was levied. U Haul is more than just trucks and trailers. It's your people that need fixing.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

service excellent, prices reasonable.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

The guy was absolutely wonderful and very helpful. Would definitely recommend this location. Wonderful customer service!

Jocelyn P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Jane G. 
Rating:
5.0

Very good service and advice.

Dafney N. 
Rating:
5.0

Customer did not leave a comment.

JAMESSTEWART D. 
Rating:
1.0

They wanted truck back in 23.5 hours after I picked it up on a 2 day rental. I returned a day early and didn't get any money back. And got charged another 11.88 for mileage. I want a refund for the one day!!!!

Craig A. 
Rating:
5.0

Absolutely incredible service at Madison Line Storage. Super easy to set up and get going with help on hand. Would definitely recommend to others.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
4.0

Customer did not leave a comment.

travis M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ADAM C. 
Rating:
4.0

Even though I rented for 1 day and returned the item within the day, I was charged for 2 days.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Not a thing.... the service was great as was the vehicle.

Vinny T. 
Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

Not sure how I feel about this latest experience with U-Haul. I ended up needing this rental for over 2 weeks and while every time I call to ask for an extension, a customer service representative helped me do that, I was very frustrated and disappointed that I couldn't do it for the website or the app. With every extension I paid the required amount but upon returning the truck, the app tried tell me I owed over $550! I immediately disagreed with the charges and waited to hear from U-Haul. After not hearing anything back from them I ASSumed all was good until my girlfriend informed me that ALL of the charges from every extension was taken off of her Chime account. (The account we used to get the reservation but switched over to a different account for the extensions) I don't know what's going on or deal is just yet but I definitely know that I am not paying for this contract out of 2 separate accounts!!! And I will be talking to the right people on my end to get to the bottom of my missing money!!!!

John S. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Doreen N. 
Rating:
3.0

Return process via the app is clunky. Someone really needs to think through how much data is being transmitted in this process, given half your locations are in the middle of no where.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
3.0

When we picked up the uhaul it did contain some garbage in it. A child's sock and some other paper. I removed the paper but not the sock. We moved pieces of furniture. We left nothing in the uhaul when we finished but the sock that was there when we picked it up. We were charged $15 for a cleaning fee that should have been charged to the previous renter. The truck should have been cleaned before we picked it up.

Anthony T. 
Rating:
5.0

Nothing! Richard Williams is second to none when it comes to customer service and care!!

Barnabas B. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Brooke D. 
Rating:
3.0

I for one have a disability and unfortunately the key lock box and location contact less pick up before or after hours or if a place is closed you can pick it up I hated and wasn't for me, And on top of that I get a call 6:30pm the night before that the truck i needed wasn't their and I'll have to go to another location to get it, Bad way unfortunately to deal with people though I understand you can never make everyone happy but little stuff like that annoyed me

William J. 
Rating:
5.0

Very helpful and accommodating.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W. 
Rating:
4.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

The rental was smooth. Easy . Good vehicle. Definitely would recommend

MayMarie H. 
Rating:
5.0

Originally was supposed to pick up rental at the Teal avenue location in Syracuse NY. Not only were the staff openly discussing their drug and alcohol use the night before, they did not know how to operate or navigate thru the operating system to release my rental. This is what I think was the real issue. I was then directed to pick up the rental equipment over an hour away. This severely impacted my schedule.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASL J. 
Rating:
5.0

Easy access and hook-up. The owner was pleasant. The lights did not work at first, but my son noticed the wires on trailer connections had been cut somehow. Luckily the owner had another line for this and we replaced it within minutes, All set. Other than that he trailer itself was in excellent condition. Uhaul does make check-in long and I think somewhat intrusive, they want so much info when one contact person in case of emergency a credit card a valid license of you and anyone else that may drive should do.

Ken B. 
Rating:
5.0

Excellent rental experience. Will use this location again.

Robert D. 
Rating:
5.0

Very nice owners. Easy to work with. Extremely helpful.

Dianne J. 
Rating:
4.0

I have reached out the rent a similar truck with car a supply budget have not heard back.

James H. 
Rating:
5.0

N/A

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

You changed without my permission. I had to pickup the truck far more 1 hour and halfway and bigger truck before I reserved one. It was worst service ever I had.

Wusuk K. 
Rating:
5.0

No issues, great drop off.

Willard L. 
Rating:
5.0

Keep doing what you're doing! You're doing an AWESOME job! Thank you

Danette L. 
Rating:
4.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

It was very good

Saif A. 
Rating:
4.0

Check out your website more often. Make sure You do have the available space.

Joshua H. 
Rating:
4.0

Make sure to bring a passport if doing self pick up

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

Making a reservation for equipment using the web site was easy. The truck we requested was available and ready on our arrival. Return was simple.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Alden G. 
Rating:
5.0

Nick is a good rep and was very helpful hooking me up with my trailer.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Russ B. 
No reviews have been submitted for this location.

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