Customer Reviews for Madison Line Storage Services
(U-Haul Neighborhood Dealer)

169 reviews

74 S Main St   Earlville, NY 13332

(315) 691-3885

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–1 pm
  • Sunday
    10:30 am–2:30 pm
Special Operating Hours
  • 12/2/2022: 8:00 am - 2:30 pm
  • 12/20/2022: Closed

Services at this Location:

Contact Us

(315) 691-3885

74 S Main St
Earlville, NY 13332

Services at this Location:

Hours

  • Mon–Fri
    9 am–6 pm
  • Saturday
    9 am–1 pm
  • Sunday
    10:30 am–2:30 pm
Special Operating Hours
  • 12/2/2022: 8:00 am - 2:30 pm
  • 12/20/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

Not sure how I feel about this latest experience with U-Haul. I ended up needing this rental for over 2 weeks and while every time I call to ask for an extension, a customer service representative helped me do that, I was very frustrated and disappointed that I couldn't do it for the website or the app. With every extension I paid the required amount but upon returning the truck, the app tried tell me I owed over $550! I immediately disagreed with the charges and waited to hear from U-Haul. After not hearing anything back from them I ASSumed all was good until my girlfriend informed me that ALL of the charges from every extension was taken off of her Chime account. (The account we used to get the reservation but switched over to a different account for the extensions) I don't know what's going on or deal is just yet but I definitely know that I am not paying for this contract out of 2 separate accounts!!! And I will be talking to the right people on my end to get to the bottom of my missing money!!!!

John S. 
Rating:
5.0

Customer did not leave a comment.

Martin B. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Doreen N. 
Rating:
3.0

Return process via the app is clunky. Someone really needs to think through how much data is being transmitted in this process, given half your locations are in the middle of no where.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
3.0

When we picked up the uhaul it did contain some garbage in it. A child's sock and some other paper. I removed the paper but not the sock. We moved pieces of furniture. We left nothing in the uhaul when we finished but the sock that was there when we picked it up. We were charged $15 for a cleaning fee that should have been charged to the previous renter. The truck should have been cleaned before we picked it up.

Anthony T. 
Rating:
5.0

Nothing! Richard Williams is second to none when it comes to customer service and care!!

Barnabas B. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Brooke D. 
Rating:
3.0

I for one have a disability and unfortunately the key lock box and location contact less pick up before or after hours or if a place is closed you can pick it up I hated and wasn't for me, And on top of that I get a call 6:30pm the night before that the truck i needed wasn't their and I'll have to go to another location to get it, Bad way unfortunately to deal with people though I understand you can never make everyone happy but little stuff like that annoyed me

William J. 
Rating:
5.0

Very helpful and accommodating.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth W. 
Rating:
4.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

The rental was smooth. Easy . Good vehicle. Definitely would recommend

MayMarie H. 
Rating:
5.0

Originally was supposed to pick up rental at the Teal avenue location in Syracuse NY. Not only were the staff openly discussing their drug and alcohol use the night before, they did not know how to operate or navigate thru the operating system to release my rental. This is what I think was the real issue. I was then directed to pick up the rental equipment over an hour away. This severely impacted my schedule.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASL J. 
Rating:
5.0

Easy access and hook-up. The owner was pleasant. The lights did not work at first, but my son noticed the wires on trailer connections had been cut somehow. Luckily the owner had another line for this and we replaced it within minutes, All set. Other than that he trailer itself was in excellent condition. Uhaul does make check-in long and I think somewhat intrusive, they want so much info when one contact person in case of emergency a credit card a valid license of you and anyone else that may drive should do.

Ken B. 
Rating:
5.0

Excellent rental experience. Will use this location again.

Robert D. 
Rating:
5.0

Very nice owners. Easy to work with. Extremely helpful.

Dianne J. 
Rating:
4.0

I have reached out the rent a similar truck with car a supply budget have not heard back.

James H. 
Rating:
5.0

N/A

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

You changed without my permission. I had to pickup the truck far more 1 hour and halfway and bigger truck before I reserved one. It was worst service ever I had.

Wusuk K. 
Rating:
5.0

No issues, great drop off.

Willard L. 
Rating:
5.0

Keep doing what you're doing! You're doing an AWESOME job! Thank you

Danette L. 
Rating:
4.0

Customer did not leave a comment.

Edwin H. 
Rating:
5.0

It was very good

Saif A. 
Rating:
4.0

Check out your website more often. Make sure You do have the available space.

Joshua H. 
Rating:
4.0

Make sure to bring a passport if doing self pick up

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

alexander K. 
Rating:
5.0

Making a reservation for equipment using the web site was easy. The truck we requested was available and ready on our arrival. Return was simple.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Alden G. 
Rating:
5.0

Nick is a good rep and was very helpful hooking me up with my trailer.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Russ B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE B. 
Rating:
5.0

Nothing to be improved at all! Immediate service! Thank you so much

DONALDL JR M. 
Rating:
5.0

excellent service

alexander K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Duane U. 
Rating:
5.0

Truck needs better tires for winter.

Karen L. 
Rating:
5.0

Dick Williams was extremely helpful and very accommodating - Excellent service!

Neil S. 
Rating:
5.0

Customer did not leave a comment.

KENTONMARK Z. 
Rating:
5.0

Customer did not leave a comment.

MARCIAELIZABETH C. 
Rating:
5.0

Great location! Very helpful!

Kendra S. 
Rating:
5.0

Dick went out of his way to find a truck for us when we needed it! Thank you Dick

JAMESSTEWART D. 
Rating:
5.0

Very helpful and great customer service! Would definitely recommend to friends and family!

Kendra S. 
Rating:
5.0

Receipts are very small to read

ANTHONYR JR E. 
Rating:
4.0

Owner is engaging

Frank Z. 
Rating:
5.0

Great experience.

Eric Y. 
Rating:
5.0

I tried to do the online check in but apparently it doesn't apply to trailers so it was a waste

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

Dick Williams was excellent - very attentive and friendly. Had a great experience working with him. Thanks Dick!!

Ken L. 
Rating:
4.0

The trailer was in great condition, brand new tires. I had to take 15 minutes and clean it out. someone had moved brush or something in this trailer.

Andrew E. 
Rating:
5.0

Great experience

Scott S. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY M. 
Rating:
2.0

Was charged 57 dollars for no reason vehicle was below milage and about e fuel and was still charged extra

Howard F. 
Rating:
5.0

Customer service at this location was great. Gentleman running it came to office to help check out truck due to me not being able to check in and get keys .

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Jaimie C. 
Rating:
3.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Dezarae Y. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

Showed up to drop off but no one was there. Had to call a number and tell them I was dropping off the trailer. I had to unhook trailer on my own and park it off to the side. It was very heavy and awkward as the facility was on a hill.

FRANK EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

ALANJOHN K. 
Rating:
5.0

Customer did not leave a comment.

CARMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

KH K. 
Rating:
4.0

Customer did not leave a comment.

Sara D. 
Rating:
3.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Get more uhaul managers/owner like the one in Earlville. Dick has always gone above and beyond to provide excellent customer service.

William P. 
Rating:
4.0

very friendly and helpful.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
5.0

Best Owner Ever

Evan K. 
Rating:
5.0

I had an excellent experience renting from this location! The owner was kind and helpful every step of the way. I appreciate the ease with which every step of the process was for me. The online check in and check out, pickup and drop off. It was great! Thank You to Uhaul and each member of your team that made this an excellent process for me. I highly recommend Uhaul to everyone I know.

Valerie H. 
Rating:
5.0

This is the best U-Haul rental location for counties and counties and counties beyond. The owner of this location in Earlville New York did everything that he could do to help me out the day I needed to rent a van to move some stuff. Mr. William's made my transaction smooth any he's really funny and charming too!! He is an excellent professional

GILLIANELIZABETH I. 
Rating:
4.0

Customer did not leave a comment.

SHELBYARLENE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

Things were good when I picked up except the back needed a sweeping and the last Person to drive had muddy shoes on drivers side floor

Todd P. 
Rating:
5.0

Great customer service with Mr. Williams. Responds immediately to customer and followed through. Goes above and beyond.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

TYLERMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DALES S. 
Rating:
5.0

Excellent service , Communication, Very Hospitable and Knowledgeable ..Above and Beyond ..I'll continue to do business regularly and I've passed on the word to my fellow mates -5 Stars ..

Omar H. 
Rating:
5.0

Extend hours of operation.

BRYCEMARTIN L. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

very good person to due business with

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Richard Williams treated me extremely well and always had.

ROBERTGEORGE J. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Michele N. 
No reviews have been submitted for this location.

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