Awesome customer service! They always go above and beyond. A pleasure to deal with.Ann M.
Customer Reviews for Magees Auto & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone at this location was most friendly a d knowledgeable! I could not have been more pleased.harvey Y.
they need to listen and have people that knows how to work the system because i was double charged for the truck and the transports. I still havent recieved my refund back from the transport. the transporters wasnt maintained therefore we had a hardtime which made me late turning in the trailer.celestestein C.
Customer did not leave a comment.kira W.
Tires were below pressure causing problems on the road. The cargo area had sand on the floor from previous rental smelled like crawfish. Sand in the cab area also. CLEAN THE RENTALS THOROUGHLY AFTER RETURNS. CHECK TIRE PRESSURES. I HAD TWO THAT WERE 30LBS UNDER.James J.
Customer did not leave a comment.JOANNA W.
Very friendlyservice thank you.Sue R.
Great Customer ServiceJames D.
Great store owner was very friendly and polite.Carl M.
Excellent people to do business with.Gregg S.
Mr. Ronnie was awesome. He went above and beyond to accommodate meKim B.
Customer did not leave a comment.jimmy W.
Customer did not leave a comment.Diadria P.
The place was closed at 1pm on a Saturday. I wanted to File a complaint and let the know that truck is horrible. The brakes are in unsafe condition.Gwendolyn S.
GREAT PEOPLE!!! Customer service awesome!!Donna H.
Customer did not leave a comment.needa J.
Customer did not leave a comment.Kyle O.
Nothing my experience with the customer service at magee's detail was especially awesome she made the rental process so easy and speedy.Felecia W.
This is a first class organization. Thanks for your professionalism. Will come back in the futureALAN C.
Nothing to improve. The service was very kind and the truck was clean.james M.
Customer did not leave a comment.Benjamin L.
Please allow customers to remove additional rentals (like dollies) from their total before completing the payment if the equipment is not present like it is supposed to be when the truck/vehicle is picked up.Porsche Z.
Customer did not leave a comment.Montie W.
Customer did not leave a comment.Cheyenne F.
Great customer service. I called because I was running a tad late, gentleman stayed and waited for me.Frank W.
Customer did not leave a comment.Randell P.
The customer service was FABULOUS. Very nice employees who were very helpful to us. I would highly recommend this U-Haul location. Great experience.Steven C.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.Robin O.
Customer did not leave a comment.myra G.
Customer did not leave a comment.Ida Catherine G.
Customer did not leave a comment.HOLLIS G.
I reserved a truck last week and I went through the Express Check-in process the day before I needed the truck. I went to pick up the truck at the location specified, and there wasn't a truck there. I had to travel back 20 miles, past a place I had already driven by, just to pick up a truck. I had people scheduled to help me move, and this change threw off the schedule for my entire day. The worst part was inconveniencing people who were helping me. No one called to let me know of this issue beforehand, and no one had an explanation. On top of this, I had to pay for the gas to fill up the truck for the extra mileage from having to pick it up further away than I had scheduled. Overall, this was a very poor experience for me, and service was not good at all. People I talked with over the phone were very short, and did not care to speak with me.Andrew S.
Great people, great truck. No complaints. Only issue was with scheduling: I kept scheduling trucks and they kept getting canceled.SHERIDAN L.
Very nice professional people. Took care of me quickly and friendlyHerschel C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Phyllis B.
When we picked the truck up it less than a 1/2 tank of gas. The truck cargo area leaked all the way doe the left top side and wet all of my living room furniture and 4 boxes of clothesbrady M.
Customer did not leave a comment.PAT S.
Friendly staff. They went above and beyond to get us acquainted with the area and community.Ann M.
The owner was so confrontational we were having to pick up 56 miles away from where we originally reserved the lady on the phone from Jackson was very rude. We get there finally 2 hrs late and this man was so wanting a confrontation my husband was so upset at him! My husband went to fill it up walked around seen damage that wasn't ever shown to us stops back by and all the man would say was You have insurance don't you! Well yes sir we do but we're not gonna report it to our insurance company for something we didn't do! He was so unprofessional I will never return there EVER!Shari L.
Customer did not leave a comment.mary R.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.Demetra W.
The ppl here has very poor customer service skills they treat they customer like trash talk to u any kinda way didn't give me no paper contract to even know what my gas mileage need to be upon return didn't know what time to return the truck I was so nervous in there how he watch me like I was a criminal or something Mr. Ronnie Magee has a very nasty attitude and I'm leaving this comment on behalf of my fiancÃ© Brian Badon because I was on the phone the whole time and I witnessed how he was treated I wouldn't refer this location to a enemy better yet a animal cause that's what he treats his customers like I have never went through this with no other uhaul location I was over charged for the smallest truck u can possibly rent all because I didn't have a contract to even know what time to return the truck nor gas mileage so unprofessionalBrian B.
Customer did not leave a comment.lisa L.
Customer did not leave a comment.Beth G.
Customer did not leave a comment.MICHAEL H.
Perfect experience.scott E.
Customer did not leave a comment.Rhonda T.
The staff was amazing, the location and equipment were in excellent condition! Highly recommend this locationCHRISTOPHER R.
very friendly staff.COUNT IT H.
Customer did not leave a comment.Hoang N.
I got excellent service at this U- Haul business. I would recommend them to anyone!Judy N.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.BARBARA T.
Customer did not leave a comment.james F.
Customer did not leave a comment.Hoang N.
Customer did not leave a comment.don W.
Customer did not leave a comment.Candace R.
Customer did not leave a comment.DEVONTE R.
The location closed several hours early. I arrived at 4pm they were closed. Tragic could not contact the regional. Tragic did the contract over the phone and I hooked up myself.Larry M.
Customer did not leave a comment.fred B.
Please advise your reservation lady to notify customers that the u haul truck will not be picked up at the brookhaven business. It was a good thing I went by her office the day before to obtain info as to where I was to pick up the keys. I found out I had to go to Tylertown.Roy B.
We dropped off on a Sunday evening, earlier than scheduled, and the business was closed. When I called on Monday morning to let them know that the trailer was dropped off, the lady seemed a little put off. Not sure if I did something wrong by dropping it off early. My husband needed the truck to go to TN today.Diana W.
Customer did not leave a comment.BRYAN G.
Customer did not leave a comment.Leslie C.
Everyone was very nice and easy to deal with.Vicki M.
Customer did not leave a comment.Frances M.
The truck had bad vibration above 55 mph. Probably tire balance or front end problem.Sandra K.
Customer did not leave a comment.JOHNATAN M.
Picked up 26ft truck for 2200 mile trip---30 miles into trip check oil light came on. I checked level and it was barely showing oil dip stick. (call customer service and was told to just add oil and would be reimbursed like that makes it all better --and when asking how much to add when oil is at low level( my ford manual tells me that)(and oil was barely on stick) the representative ( and his supervisor whom he called for backup had no answer). When adding the oil I found the oil fill cap jammed on and had to use a pair of channel locks to loosen---Three quarts later its at full. So now I have full confidence in this truck for a 4 day 2300 mile trip--yea right!!!!!!!!!!!!!!!! at the end of the first day discovered the interior light and aux power plug was inop after my phone died talking to my chase vehicle while going thru Dallas. Thanks again U-Haul quality control! Windshield wipers also worn out --I replaced the driver side. After checking oil every stop I found the level drop about 3/4 quart over the trip--- who knows how many checkout sites its been thru with no oil added. It was a relief turning it in ( and I had to pat it on the side goodby for making it). I can imagine the logistics nightmare of maintaining any rental fleet. I had only one truck in my area available --So maybe the deal is if possible checkout and choose a good truck like you used to have to do with a horse and renter beware.BONNIE S.
Customer did not leave a comment.wayne J.
I had to go to this U-Haul location again after I already mentioned to U-Haul that I did not like this location. The person who was checking me in could not even bother to say "Hi, how are you doing today sir?" This time the person was at least bearable because I wrote a review about the location before. Like I said before, U-Haul needs to get a another location.KEN P.
Customer did not leave a comment.MARY D.
This pick-up location was horrible. The environment was not inviting. The person could not even say hi. He was extremely rude, even when I asked him a question. When I got there, my reservation would not go through. When I finally got my U-Haul, the man in charge did not even come to show me which truck was mine. He did not mark any of the problems with the truck. I did not even get a receipt with all the charges listed. U-Haul needs to get another pick-up location in Tylertown to fix this issue.KEN P.
Customer did not leave a comment.tarsha M.
My experience was excellent! They were very hepful in hooking up andunhooking the trailer when i returned it.royce M.
Customer did not leave a comment.Timothy B.
The truck was dirty but that didn't really matter. It moved what I needed it to moveCOREY B.
Customer did not leave a comment.SARA C.
Customer did not leave a comment.Clifton W.
Customer did not leave a comment.FLETCHER P.
Had to drop off on a Sunday and office was closed.Sandra J.
When I made a reservation two days before the expected pick-up date, I expected the truck and trailer that I rented to be there. Unfortunately, I was notified by U-Haul that although I had made a reservation at Tylertown and made a one hundred dollar deposit in order to ensure the reservation, the closest equipment that I needed was located sixty-five miles away in Picayune, Mississippi. When paying the one hundred dollar deposit on my reservation, I was under the impression that I was paying for tangible equipment at the location where I made the reservation, not sixty-five miles away in the opposite direction. I then expressed my dissatisfaction with a customer service representative, and instead of allaying my frustrations, she responded with the comment that "it's not a perfect world." I will never use U-Haul under any circumstance or suggest them to anyone inquiring about my experience. I felt like the company took advantage of the fact that I had driven five hundred miles to retrieve the belongings that needed to be packed, placing me at the mercy of U-Haul. Allowing me to make a reservation on equipment that did not exist is a concept that I am unable to grasp. I feel deceived and I will never recommend U-Haul to anyone that expects reasonable, reliable customer service.MEGHAM D.
Several lights were out and A/C never worked. I was told to call roadside to fix but I was on tight schedule! I asked for a discount instead and told no!! So I had to endure 85-90deg. In a hot truck for several hours. And no blankets were in truck.JEWELL B.
The guy who handle things was completely inappropriate and a pervert. I also was trying to save money by bringing the truck back to the location however the stst showed we were to drop it off at a different location and he was just ready to get off work and did not want to change the information. His comments were completely unprofessional and I will never go back to the location to rent a uhaul or for any other reasonNICOLE A.
Customer did not leave a comment.GWENDOLYN H.
The location on 5070 hwy 98 W.Summit, Mr Bob was his name was rude, unprofessional, and a liar. He assured me that he would meet me at the same location Saturday morning@10:00 a.m. He never showed, then wouldn't answer his phone when I called. My truck was in the parking lot waiting for me to pick up. I had to drive all the way to Tylertown to pick up another truck. Time, energy and money wasted. He was the worse so call business man I have ever dealt with.SONIA S.
Equipment was not available at time promised causing delays in the moving process. I had to contact a UHaul supervisor in order to get the UHaul in a timely manner. Very poor organization.JACOB M.
Please give these guys an A+. They went out of the way to help and were very courteous. Not often do you have the pleasure of dealing with such nice people when you're in the middle of a stressful situation.Leona R.
Customer did not leave a comment.VIRGIE M.
Not all existing damage was noted on the ticket at pick up time. Should require customer to make walk thru with attendant before departure so as not to cause any misunderstanding at time of drop off.KYLE M.
Customer service ...attitude not good. Of all thw locations we've used they're the worst. Not friendly and did not offer assistance in checking out or setting up the Trailer.ARSDLL R.
Customer did not leave a comment.ERROL D.
Charged extra for the gas.RHONDA V.
Customer did not leave a comment.NICHOLAS K.
Overall we had a good experience with our UHaul rental. Friendly and helpful employees, prices fair and equipment in good condition. However, the employee at our drop off location was very rude and spoke to us as if we had stolen HIS truck and taken it across the border. He could use some training or perhaps a new job .CLARISSA P.
Customer did not leave a comment.JOSE S.