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RYANDELL V
Customer Reviews for Magic Imports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire experience was great! Customer service at this location was awesome. I have rented a lot from U-Haul over the years and this was, by far, the easiest and fastest, and smoothest rental I have had! Thank you Bob for making it a great experience!!!
David MQuick in and out. Had all my information ready when I showed up. Will rent from there again.
Arne BCustomer service was very nice.
Debi WNothing
Curtis HMr.Bob was great 👍
Christina BTook over an hour to get a trailer and it wasn’t even the one I reserved, also hooked up trailer myself
PAUL POne employee with my help struggled for over 30 minutes lift tongue on trailer on to hitch ball. U-Haul needs to require dealers to hook up trailers without customers breaking their backs to assist.
HENRY BVery friendly staff at the location, will use again in the future.
CHRISTOPHER-JON BPrompt service, friendly and very easy to work with.
CHRISTOPHER HMany thanks to Magic Imports for their professionalism, kindness and prompt service.
Barbaro OHave all employees trained in all fields of the business because when I returned the truck it doesn't seem right that I was charged for an extra day and didn't even keep the truck
CLARENCE SVery friendly staff
Jessie PEXcellent!! I dont think the service here could get any better! The gentleman that put everything together for us was absolutely outstanding!!
CLARENCE TReally good U-Haul place.
DANIEL LEasy return. Both in location and process. Friendly personnel.
WILLIAM CProvide fuel credits if your client gives you gas, this is highway robbery.... Ridiculous. This is equivalent to me siphoning the gas out before return..
Jeremy SHe was a lifesaver! I had reserved a trailer 3 weeks prior to my trip, U-Haul changed my location to one 40 mins from my house. When I arrived to pickup my trailer, I was informed the whole system was down and they couldn’t rent me a trailer. Told me to call around. I called the original place I reserved and he said he had an old school system and could rent the trailer but didn’t have what I was looking for. So I called and called. Finally I found a motorcycle trailer at magic imports AND he was able to still rent it out. He came in on his day off to rent me the trailer so I was able to leave on time for my trip. He is the only one I will rent from again and he is only 15 mins from home.
Jennifer GAll dealers could learn from him.
John PThey over charged me, from two different locations. They quoted me one price and charged me 70.00 over. It was an awful experience and I will let people know that your business has rude and unprofessional employees. When I tried to get a refund for the overcharging. No one seemed to want to give me the money or any answered on why they overcharged me, I will let any kind of social media know how unethical your business really is. And to not do business with you or least pay attention to false charges.
Shaonn dMoving is stressful. It doesn't help when it is made more stressful by reservation changes and delays. Money in the form of refunds doesn't always fix the issue and customer service training and staffing can go along way to make sure these events are handled properly.
WILLIAM CIt was great.
JONATHAN PWhen I dropped off the U-Haul the office was closed, no people there. I used the drop box.
Clifford SMan was very helpful and conciderate
Russell CReserved tow dolly and paid for it last night at Able rents. It was closed and phone disconnected. No tow dolly there either. Called and was transferred to someone who could not find a local place near us they wanted us to go an hour and 15 minutes away to Orange Park or 45 minutes to Gainesville when there is a location in Melrose only about 18 miles away wasted our morning!
George GCourteous, quick service.
Marvin HAwesome experience...the dealer was great
TAMERA SOwner was there to greet me when I pulled in. Return process was quick and painless. Thank you.
Henry DStandard
Jason RWe returned after hours.
Lorie DCustomer service and rates were great. Bob went above and beyond his role of customer service to make the experience. Great I would definitely recommend this location to anyone in the future.
Reggie J