Customer Reviews for Magnum Storage
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I couldn't get in the gate! No instructions via the 24/7 app, no indication that the location was going to have a keypad/locked gate. How are you supposed to return the truck!!!? Uhaul customer service didn't know the code, uhaul wanted me to leave keys in a lockbox. There was nothing around! Ended up leaving the truck at the entrance as instructed by uhaul. What a joke! The app is a joke, this location is a joke. Just a complete waste of my time. I messed around for almost a hour trying to "return" the truck. Nothing works the way it should.

Rating:

4.0

There should be enough mileage included in the base rate to at least cover the distance of the move. I was offered an alternative drop off location at a “savings” and then drilled $1/mile for every mile “over” even though the included mileage was 70 less than required to make the trip and use the recommended alternative drop off.

Rating:

5.0

I tell everyone to rent here.

Rating:

1.0

Truck was parked behind a bank made from snow plowing so it was difficult to get out, taking multiple attempts. Also, the dolly I ordered was not in the truck which made my move far more difficult. Not a good experience.

Rating:

5.0

the only negative was the lock. it was really hard to get open. otherwise everything was really just right. It was exactly what we needed. thank you

Rating:

5.0

Everything went well thank you.

Rating:

1.0

My issue is not so much with the location, as it is with your horrible 24/7 system and your customer service. Absolutely awful. Waited for 50 minutes to get approval. Will never use it again.

Rating:

4.0

My move out date was not December 4, 2018. I returned my key December 1, 2018, early a.m.

Rating:

5.0

we were very satisfied. Thank you

Rating:

5.0

Magnum provided a clean dry unit, easy access and kind, courteous service. I will use them again if a need arises.

Rating:

5.0

thank you!

Rating:

5.0

Good facility.

Rating:

2.0

We had water and rodent damage .

Rating:

5.0

They were great to work with, quick to respond to questions. The unit was priced fairly, it was exactly as described and recurring online payment was handy.

Rating:

5.0

The units were clean, secure and fairly priced. Thank you

Rating:

3.0

Need to let ppl know that water leaks into them.

Rating:

1.0

Water leaked into our unit and covered everything we own in mold. We had a 3 bdrm house worth of furniture in there + all linens , clothing thousands of $. Owner did not care or do anything for us.

Rating:

1.0

Horrible run place!! Either the gate didn't work, or good luck finding anyone that actually works there!! unless they wanted your money you already paid online!! Never rent there!!!!

Rating:

3.0

make sure cust. has all info for finding key

Rating:

1.0

The Uhaul truck cab noise levels are a serious safety issue. I doubt it meets DOT regulations. I have driven quieter stock cars and mining trucks. The noise level in the cab was truly amazing. This made the driving very tiring and difficult.

Rating:

3.0

After I reserved the two trucks I rented, I was told to be careful because when returning the trucks, there will be extra charges. I just figured it was coming from someone who took advantage. Well, I also got extra charges added on in the end. Moving is stressful enough without having extra charges added. I said I would return the trucks on the 19th of May. I returned one truck on the 18th and the second on the 19th. When the truck was returned in the afternoon of the 19th, we were told it was supposed to be returned by 7:00am. That was never told to me and we were charged over $100.00 for an extra day. I would not recommend U-haul.