I couldn't get in the gate! No instructions via the 24/7 app, no indication that the location was going to have a keypad/locked gate. How are you supposed to return the truck!!!? Uhaul customer service didn't know the code, uhaul wanted me to leave keys in a lockbox. There was nothing around! Ended up leaving the truck at the entrance as instructed by uhaul. What a joke! The app is a joke, this location is a joke. Just a complete waste of my time. I messed around for almost a hour trying to "return" the truck. Nothing works the way it should.BILL N.
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One-Way and In-Town® Rentals in Duluth, MN 55803
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- 3.5 Average Customer Rating
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There should be enough mileage included in the base rate to at least cover the distance of the move. I was offered an alternative drop off location at a â€œsavingsâ€ and then drilled $1/mile for every mile â€œoverâ€ even though the included mileage was 70 less than required to make the trip and use the recommended alternative drop off.Daniel A.
Truck was parked behind a bank made from snow plowing so it was difficult to get out, taking multiple attempts. Also, the dolly I ordered was not in the truck which made my move far more difficult. Not a good experience.Jesse H.
My issue is not so much with the location, as it is with your horrible 24/7 system and your customer service. Absolutely awful. Waited for 50 minutes to get approval. Will never use it again.Glen A.
make sure cust. has all info for finding keyWilliam M.