Pleasant employees,some computer issues, not thier fault had to redo transaction but overall great experience!Jeff G.
Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)
Burnet, TX 78611
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–2 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arthur O.
I was an AFM for over 10 years and these are truly the most polite and patient people I've worked with. From a customer perspective, they explained the procedures and are on board with all programs.This MCO is indeed lucky to have this dealer .Mitchell P.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.Dennis R.
Customer did not leave a comment.BELINDA P.
Customer did not leave a comment.Mark M.
Very helpful and patient.jo T.
Lighting poor in drop off area when dropping off at night.Johnny H.
Customer did not leave a comment.kalisa F.
Very convenient location. Staff was professional and helpful. I would recommend this location.Stacey L.
Customer did not leave a comment.WILLIAM N.
Customer did not leave a comment.darrell W.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.M E L.
Customer did not leave a comment.William R.
Customer did not leave a comment.Nicky K.
Customer did not leave a comment.joy A.
Customer did not leave a comment.Garry A.
Customer did not leave a comment.Lane M.
Nothing really. The location was easy to get to and the staff were efficient and friendly. If I would point out anything, I am highly allergic to animals, especially dogs and cats. There was a dog in the shop and that made me uncomfortable. But I will point our the animal was well mannered and pretty much stayed away from me, so it did not become an issue.Geryl D.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.arthur C.
Not a thing. The team at The Mail Box Office are always extremely knowledgeable and helpful with everything.Korey C.
Customer did not leave a comment.Shirley C.
Customer did not leave a comment.CHARLES M.
The location or the people isn't the problem, it's the phone call customer service that isn't professional. No one knows what's going on, it's garbage.Jose G.
Customer did not leave a comment.Austin M.
I used U-Haul 24/7 truck pick up and when I got to the location to pick the truck I used the process to do the pickup and it told me I had to wait until the location was open and do it in person. So why was I given the option to do a pick up like that when it wasn't even possible? And to top it off, even though I used the U-Haul site days before, customer service said their wasn't equipment assigned to my order, but could see I had a reservation. After waiting at the location of it to open, which put me way behind my schedule, the owner of the location also saw I had a reservation but also didn't know what truck I was renting. The whole thing was a mess.Logan L.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.John S.
Great service by both associates. Professional, respectful and helpfulSteven B.
Very helpful with questions and very friendlycecil Y.
Could not find the drop box easyJEREMY M.
Roy & his staff were 1st class all the way. Keep up the GREAT serviceTimothy T.
Customer did not leave a comment.Loc D.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Craig H.
A lot!!! My reservation was with a near downtown Austin location. I drove 70 miles to Austin to pick up the trailer that was reserved only to be told they did not have it available. I had movers scheduled to help load the trailer. I was told the closest location with the trailer size I needed was in Burnet over 50 miles away! If I would have received a call telling me the trailer was not available and that I would have to pick it up in Burnet I could have picked it up on my way to Austin to load my daughter's belongings for the trip to Nashville. Giving me a $50 credit is not sufficient for the gas and time spent to drive 100 miles round trip plus my time and aggravation. I used U-haul many times in the past and this was the worst experience. I was not the only customer in the Austin location to be told the equipment they had reserved was also not available. U-Haul needs to seriously review their reservation process!Alejandro C.
Customer did not leave a comment.David B.
Customer did not leave a comment.BRUCE EDWARD A.
Customer did not leave a comment.JOHN O.
need newer light connecters. old style flat connecters do not match new ones on 2018 vehicles.Thomas B.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.JOSEPH D.
My rental went as smooth as could be. Friendly service and the truck ran great. Will definitely use them in the future and will certainly recommend them to others.DAVID Y.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Jann E.
Customer did not leave a comment.Hoyt T.
I tried 4 times in 10 days to get a truck rental 3 of those were canceled by other dealers for different reasons. Finally this place had one. This location is good, but I'll never recommend uhaul again. It's to much of a Hassel to find a dealer that actually has the products they say they do. Penske from now on everybody.cody B.
Customer did not leave a comment.Charlene C.
Customer did not leave a comment.David M.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Rhonda N.
Customer did not leave a comment.Paul S.
Maybe not charge me for a dolly that I never received.Deniese H.
I am a disabled veteran that had to go in the hospital for three days while I was on this trip it would be nice if U-Haul would consider refunding those three days to me. Also I have Disagree to the cleaning fee I cleaned the truck out!JEREMY M.
Customer did not leave a comment.Charles G.
My only complaint is that $19.95 is advertised. We only moved things in the city to our storage shed and ended up paying $80 something. The fuel was at 7/8 full and we were charged $18 for fuel. That's ridiculousâ€¦ This location and workers were great other than that!Chase J.
Customer did not leave a comment.John K.
Customer did not leave a comment.Randal S.
Customer did not leave a comment.TERESA L.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.mike B.
Customer did not leave a comment.Linda P.
Customer did not leave a comment.Kevin H.
Truck did not have moving pads on hold for more then an hour then the phone disconnected.Jerremy P.
Customer did not leave a comment.HEATHER M.
This was the 3rd location u-haul sent me to pick up equipment reserved weeks in advance. I spent hours on the phone with u-haul personal who informed me they had NO OPTIONS TO HELP ME and then transferred me to someone else who was also not helpful. I was told the equipment was at location 30 minutes away only to find out they no such equipment. After driving to a 3rd location an additional hour further away we found the requested equipment and I drove 90 minutes back to the original location... working with U-haue was a fiasco from HELL!DAVID H.
Customer did not leave a comment.Felicia M.
Great serviceCYNTHIA C.
Customer did not leave a comment.KERRY S.
Customer did not leave a comment.KERRY S.
Great service and great employee:)Cynthia C.
i think it was complete crap that i had a reservation in place for weeks and had to drive an hour from austin to get my trailer in burnett.CLAY W.
Best service fast and friendly!ADRIAN G.
Customer did not leave a comment.JOHN R.
Very easy pick up and drop off. Good equipment.Ernest D.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.Charles E.
All goodMICHAEL A.
Increase inventory to provide more flexibility with truck sizes.STEPHEN F.
Professional, nice, and good service.CHRISTINE C.
Great communication friendly peopleRicardo D.
Customer did not leave a comment.WILLIAM P.
I always get good service at this location when they have trucks on hand. This time, the cab of the truck I used had not been properly cleaned - there was a small dried spill on the floor and peanuts / peanut shells on the floor and seats. We cleaned and disinfected the cab before returning the truck. and swept out the back as always.GWENDOLYN B.
Dropped off while they were closed.KATHLEEN G.
Staff very professional and friendlyJessie M.
i dropped off after hours and did not contact personnel during the drop off, a phone call was very informative and courteous.Darrell W.
Customer did not leave a comment.JUSTIN R.
I am very pleased with the assistance that I had with renting a trailer, I also thought that the price of renting is very reasonable. I know that if I have to rent another trailer U-HAUL we'll be my first choice..Thank you....JUAN S.
Customer did not leave a comment.SHARON N.
Dropped off after hoursJohn N.
Very nice and accommodating. Went above and beyond to help us out.Edmund W.
Not to charge a $15.00 cleaning fee when it was cleaned by the customer.David M.
Teach the lady that works there how to be polite to her customers! She was rude to me, another lady that worked there and everyone else that walked through her door and proceeded to ask her any question.John L.
Customer did not leave a comment.steven G.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!