Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)

382 reviews

600 S Water St   Burnet, TX 78611

(512) 715-0378

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 715-0378

600 S Water St
Burnet, TX 78611

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hoyt T. 
Rating:
4.0

I tried 4 times in 10 days to get a truck rental 3 of those were canceled by other dealers for different reasons. Finally this place had one. This location is good, but I'll never recommend uhaul again. It's to much of a Hassel to find a dealer that actually has the products they say they do. Penske from now on everybody.

cody B. 
Rating:
5.0

Customer did not leave a comment.

Charlene C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Rhonda N. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
1.0

Maybe not charge me for a dolly that I never received.

Deniese H. 
Rating:
3.0

I am a disabled veteran that had to go in the hospital for three days while I was on this trip it would be nice if U-Haul would consider refunding those three days to me. Also I have Disagree to the cleaning fee I cleaned the truck out!

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

My only complaint is that $19.95 is advertised. We only moved things in the city to our storage shed and ended up paying $80 something. The fuel was at 7/8 full and we were charged $18 for fuel. That's ridiculous… This location and workers were great other than that!

Chase J. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Customer did not leave a comment.

TERESA L. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

mike B. 
Rating:
4.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
1.0

Truck did not have moving pads on hold for more then an hour then the phone disconnected.

Jerremy P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
1.0

This was the 3rd location u-haul sent me to pick up equipment reserved weeks in advance. I spent hours on the phone with u-haul personal who informed me they had NO OPTIONS TO HELP ME and then transferred me to someone else who was also not helpful. I was told the equipment was at location 30 minutes away only to find out they no such equipment. After driving to a 3rd location an additional hour further away we found the requested equipment and I drove 90 minutes back to the original location... working with U-haue was a fiasco from HELL!

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Great service

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Great service and great employee:)

Cynthia C. 
Rating:
5.0

i think it was complete crap that i had a reservation in place for weeks and had to drive an hour from austin to get my trailer in burnett.

CLAY W. 
Rating:
5.0

Best service fast and friendly!

ADRIAN G. 
Rating:
3.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Very easy pick up and drop off. Good equipment.

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

All good

MICHAEL A. 
Rating:
5.0

Increase inventory to provide more flexibility with truck sizes.

STEPHEN F. 
Rating:
5.0

Professional, nice, and good service.

CHRISTINE C. 
Rating:
5.0

Great communication friendly people

Ricardo D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

I always get good service at this location when they have trucks on hand. This time, the cab of the truck I used had not been properly cleaned - there was a small dried spill on the floor and peanuts / peanut shells on the floor and seats. We cleaned and disinfected the cab before returning the truck. and swept out the back as always.

GWENDOLYN B. 
Rating:
5.0

Dropped off while they were closed.

KATHLEEN G. 
Rating:
5.0

Staff very professional and friendly

Jessie M. 
Rating:
5.0

i dropped off after hours and did not contact personnel during the drop off, a phone call was very informative and courteous.

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
4.0

I am very pleased with the assistance that I had with renting a trailer, I also thought that the price of renting is very reasonable. I know that if I have to rent another trailer U-HAUL we'll be my first choice..Thank you....

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

SHARON N. 
Rating:
5.0

Dropped off after hours

John N. 
Rating:
5.0

Very nice and accommodating. Went above and beyond to help us out.

Edmund W. 
Rating:
4.0

Not to charge a $15.00 cleaning fee when it was cleaned by the customer.

David M. 
Rating:
1.0

Teach the lady that works there how to be polite to her customers! She was rude to me, another lady that worked there and everyone else that walked through her door and proceeded to ask her any question.

John L. 
Rating:
3.0

Customer did not leave a comment.

steven G. 
Rating:
5.0

Customer did not leave a comment.

MORGAN C. 
Rating:
5.0

Excellent all around!

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Rod G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Have a 2x4 and cement block accessible to enable customers to safely lift the trailer tongue off the ball hitch.

Judson B. 
Rating:
1.0

Staff was rude, disrespectful. Extra fees added, difficulty returning the trailer (markedly different than any other experience with multiple other UHaul locations). I would rather drive farther, perhaps to another town, than use this location again.

LAUREN M. 
Rating:
4.0

Customer did not leave a comment.

Gordon M. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

habe used them several times. Very nice and good to deal with. I will continue to make them my dealer of choice!

BILL B. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Tami L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
2.0

Customer did not leave a comment.

RONNIE S. 
Rating:
3.0

Customer did not leave a comment.

tony O. 
Rating:
5.0

Customer did not leave a comment.

Corey N. 
Rating:
3.0

I had to wait almost an hour for “approval” to check in online. I tried to do it in person and they were not able to help me. It didn't mention online that it would take that long or that any kind of approval was required. An hour is a lot of time on moving day and put us very behind schedule! I mentioned this to customer service and was not offered any kind of credit or anything. I will use a different truck rental next time.

Jennifer K. 
Rating:
3.0

Clean the interior of the truck before renting it out

Lindsey P. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
2.0

They need to learn how to write up contract when computer is down

Gerald C. 
Rating:
3.0

Make sure you tell the renter in a more pronounced way the size of the ball needed for your trailer rented.

Doak F. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Customer did not leave a comment.

LANCE S. 
Rating:
4.0

Customer did not leave a comment.

HOWARD S. 
Rating:
4.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Very helpful and efficient customer service

TED H. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Easy clean and nice people. Couldnt get any better. Thanks

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Customer did not leave a comment.

Tami L. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Tami L. 
Rating:
5.0

Customer did not leave a comment.

Tami L. 
Rating:
5.0

I have used this location multiple times over 10 years (between two kids moving to college in different cities hundreds of miles away and moving our family home 3 times and once to pick up furniture too big to haul in a pickup truck) and every single time the employees have been helpful, friendly, informative of charges and optional add ons, gone over the phone number and who to call if something is wrong with the truck while I have it. I've had to extend rentals over the phone before, turn in trucks after hours... never had any issues or problems. Love this place and these people! Sorry to say our last move was to a different city where we won't be using them anymore!

Andrea F. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Friendly, fast service.

Frederic B. 
Rating:
5.0

Customer did not leave a comment.

Rosemary M. 
Rating:
5.0

All went well throughout the process, very pleased.

Deerik S. 
Rating:
5.0

everything was great!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Nothing...all went well!

Charles V. 
Rating:
5.0

Excellent customer support! Well maintained equipment, clean and timely.

Carlos G. 
Rating:
4.0

Customer did not leave a comment.

Gil M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
4.0

Customer did not leave a comment.

Colby F. 
Rating:
5.0

Customer did not leave a comment.

carl J. 
No reviews have been submitted for this location.

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