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SHARON V
Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both present were friendly, helpful, and courteous..
JOHN MExcellent customer service!
RYAN RNo problems with trailer
Lyle WSuper easy to drop off truck
James AWhen I picked up truck paperwork said 1/4 of a tank of gas was in it. I didn’t check when I first got in, but is was 1/8 of a tank. Total trip was 22 miles and had to put 6 gallons of gas in it😩. Make sure you double check how much gas you start with.
Scott HThe U Haul app for Android was very poor. It needs major work. The truck and employees were good.
Robert EEveryone very helpful and nice. Will definitely use them again and recommend them to family and friends.
DENISE MGreat service
BRET MExcellent customer service, friendly and knowledgeable
KIRK GWas the worst experience ever! Quoted prices changed; last minute call no truck; sent to another town to pick up a larger truck (26ft) that was available; was told would be charged the same amount as the 20ft I reserved; set up to pick up early through a lock box that did not work; had to sit and wait an hour til store opened; then was charged $60 more than quoted and also cut our miles down despite us having to go to another town to pick it up. Then after we left the location noticed that the two day rental was changed to one on a one way drop. Despite contacting customer service to get it fixed they did not because the people I had to speak with was available on the weekend! So we had to unload the truck after driving a long distance in the middle of the night so I would not be charged more to be able to get the truck to a DIFFERENT drop location that was originally in the location by 9 am! My card has still been over charged was told I would get a call the next day by a traffic control manger to resolve my complaint that I have YET to receive. Very poor customer service! The entire experience was the worst I have ever encountered and still has not been rectified! WOULD NOT RECOMMEND U-HAUL EVER!
Carson MNo improvement needed.
Allen HLouie was outstandingly patient with me while I had a 101 questions about our reservation. Dropping the vehicle off three hours away from pick up, he helped work the best prices for my family!
deanna fNo changes needed. Everyone was great that helped us.
Allen HPerfect pickup and drop off
Mike SThey did not have all of the supplies I ordered.
Jennifer RI love these people! Always helpful and makes all these services they provide easy on the customer. I always appreciate what they do here. Thank you!
Denise L👍
Marry QVery good for the money.
Edward MMy first reservation, with another agent, was terrible. They were closed on the day I was going to pick up truck and found out from Uhaul Customer Service they didn’t even have the size truck I reserved. Burnet location saved the day.
Kenneth LThank you for the providing professional and friendly service!
Jeffery WThe online app was difficult to find my location. And the pricing was very expensive. I feel like I was over charged
Abraham MOur experience was above expectations. The trailer (6x12) pulled extremely well both unloaded and loaded. The low height made for better gas milage. The only thing we would like to see is the availability of a taller trailer in the same configuration as I hit my head a few times loading!
NEAL LWonderful experience. Customer service was excellent as usual!
Katherine NAlthough uhaul is a reputable and fairly priced company the manager at this location is a bit much. She charged me $15 on what was $5 worth of gas when the tank wasnt at the half mark to begin with. Would not recommend this location to a stray dog.
Sandra Ano problems with the rental, BUT i received SEVEN emails regarding the reservation all within 2 hours. this was a RIDICULOUS amount of emails. come on! no one needs to read seven phooking emails about a $15 trailer rental. How bout yall cut down on the EXCESSIVE emails next time?
Catherine BExcellent staff. Thank you for everything. I would recommend u haul to anyone.🙂
lisa dThe drop-off location key was not obvious and the directions to drop off the key were faded and barely legible
Christopher FPleasant employees,some computer issues, not thier fault had to redo transaction but overall great experience!
Jeff GI was an AFM for over 10 years and these are truly the most polite and patient people I’ve worked with. From a customer perspective, they explained the procedures and are on board with all programs.This MCO is indeed lucky to have this dealer .
Mitchell PVery helpful and patient.
jo tLighting poor in drop off area when dropping off at night.
Johnny HVery convenient location. Staff was professional and helpful. I would recommend this location.
Stacey LNothing
darrell wNothing really. The location was easy to get to and the staff were efficient and friendly. If I would point out anything, I am highly allergic to animals, especially dogs and cats. There was a dog in the shop and that made me uncomfortable. But I will point our the animal was well mannered and pretty much stayed away from me, so it did not become an issue.
Geryl DNot a thing. The team at The Mail Box Office are always extremely knowledgeable and helpful with everything.
Korey CNone
Jerry PThe location or the people isn’t the problem, it’s the phone call customer service that isn’t professional. No one knows what’s going on, it’s garbage.
Jose GThanks
reginald bI used U-Haul 24/7 truck pick up and when I got to the location to pick the truck I used the process to do the pickup and it told me I had to wait until the location was open and do it in person. So why was I given the option to do a pick up like that when it wasn't even possible? And to top it off, even though I used the U-Haul site days before, customer service said their wasn't equipment assigned to my order, but could see I had a reservation. After waiting at the location of it to open, which put me way behind my schedule, the owner of the location also saw I had a reservation but also didn't know what truck I was renting. The whole thing was a mess.
Logan LGreat service by both associates. Professional, respectful and helpful
Steven BVery helpful with questions and very friendly
cecil yCould not find the drop box easy
JEREMY MRoy & his staff were 1st class all the way. Keep up the GREAT service
Timothy TA lot!!! My reservation was with a near downtown Austin location. I drove 70 miles to Austin to pick up the trailer that was reserved only to be told they did not have it available. I had movers scheduled to help load the trailer. I was told the closest location with the trailer size I needed was in Burnet over 50 miles away! If I would have received a call telling me the trailer was not available and that I would have to pick it up in Burnet I could have picked it up on my way to Austin to load my daughter's belongings for the trip to Nashville. Giving me a $50 credit is not sufficient for the gas and time spent to drive 100 miles round trip plus my time and aggravation. I used U-haul many times in the past and this was the worst experience. I was not the only customer in the Austin location to be told the equipment they had reserved was also not available. U-Haul needs to seriously review their reservation process!
Alejandro C