Customer did not leave a comment.Wesley B.
Customer Reviews for Mail Center One Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Demetra J.
The whole experience felt unprofessional. The person I purchased the uhaul from was very unprofessional. She forced me to give her my wife's number so she could call her as a reference. When I returned the uhaul 2 hours later (during regular business hours) she told me she had to charge me $20 to return it. I told her I would just do the return online and then she told me â€œoh, don't worry! I'll figure out how to get around the fee for you.â€ That didn't feel right. It felt off to me. The whole experience left me feeling like I definitely would attempt to avoid these uhaul outpost stores and just go to a uhaul specific store.Bret James P.
Customer did not leave a comment.Joshua T.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Tyrone B.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.TU-TRAN-THANH L.
Customer did not leave a comment.Morice B.
Great jobJASPER G.
VERY CONFUSING... Had to walk around the entire strip mall to find the drop box. no designated parking for the truck either.Noah O.
Wait time was an hour just to get them to get us the keys to get our day going. Too many confirmations regarding liability when it's alright in the signed contract.John M.
Customer did not leave a comment.JASPER G.
easy on/off exit location, clearly marked drop area and how to do itJulie R.
Customer did not leave a comment.Colleen R.
I was not aware that there was going to be an extra $20 charge for dropping off after hours. Which is even more irritating after I checked my email for an updated pickup location and there wasn't one so I had to spend an extra $30 for lyfts to get the truck. Which I didn't have the money for. I am extremely aggravated at the lack of communication happening.Katelynn J.
Customer did not leave a comment.BRIAN CHRISTOPHE W.
No reason to complain. Dropped it off through the website and it was very manageable. The drop off location was easy to find and the drop off directions were intuitive and fairly easy.Kevin D.
Customer did not leave a comment.James W.
Customer did not leave a comment.MARY E.
Customer did not leave a comment.Cheryl M.
Rental lady was very polite and friendly.Daniel T.
Customer did not leave a comment.Ashleymelissa F.
Make the mobile site easier.Alonza T.
The woman who helped me out today was great. Excellent customer serviceMichael M.
The represents was very professional and knowledgeable about the product and I will certainly use this U Haul location again.richard D.
Customer did not leave a comment.John D.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Erica K.
Customer did not leave a comment.JEROME S.
Make sure to check all areas of the truck. The drop off location included reviewing the top of the truck using a ladder. The pick up location did not do that and the drop off person indicated damage on top. The lady was super helpful and friendly.Oscar S.
Customer did not leave a comment.ROBERT B.
The online off hours check in process is slow. The phone application did not work well and the website online form is quirky. Took over 50 minutes to pick up the vehicle and had to call U-Haul customer support.Gary T.
The lady who checked me in did a great job. She even did a thorough check including blinkers on her side where the pickup location did not checks what so ever.GREGORY P.