Customer did not leave a comment.mark G.
Customer Reviews for Mail Hog Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.DOMINIQUE L.
The truck windshield was extremely dirty. I would recommend this location mostly as a back-up as it had very little equipment available.Steve L.
Customer did not leave a comment.RYAN G.
Do not move the UHaul around multiple times in the day before and day of. Some of those times, we didn't even get a notification. Had to drive to three locations before we got to the right one. Also, not sure why the size was upgraded so much. Made it more difficult to drive and was completely unnecessary considering we already booked a 20' truck and expected that it would be reserved for us.Nathan P.
Site did not have all of the equipment I reserved despite the help desk assuring me that it would be there.Richard V.
Very professional and super easy.Jeffery B.
Customer did not leave a comment.Gregg M.
They charge ppl to much when u know u didnt go that many milesKimberly C.
I have completed multiple rentals here and they are always helpful and professional.sam H.
The guy who helped was a total sweatheart and worked with me on renting the uhual! I enjoyed every bit of this experienceKIMBERLY B.
Easy Rental experience. Staff/owner was friendly and helpful and took time to explain all servicesSam H.
Dirty truck, slow service.DOUGLAS T.
Change current employee.Marivel H.
So friendly and helpful! Would use again!Rhonda H.
Customer did not leave a comment.Christine G.
Espere una hora para que me atendieran , fuera del negocio.Jonathan R.
Review the equipment better with the customer. By the contract it showed more gas on the paper than what was actually in the unit. It was a quarter of a tank difference but I filled it to where the contract stated that it had in it.Shawn E.
Customer service at this location was better than the u haul center. In and out! Equipment was better too! (Compared to my last car hauler rental) *****!Kendrick D.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.Mark G.
Check in process was a little bit of a pain. Didn't know I would need someone for them to call and confirm. When she didn't answer the first time it kicked me out again.Kayla W.
This is the friendliest, best customer experience I have ever had with Uhaulheather T.
I originally reserved a trailer at the 21st and 129th location. Eastland location. Their hours indicated they would be opened at 9 and they were not opened and noone would answer the phone numbers. Had to change locations in order to pick up a trailer.linda H.
Customer did not leave a comment.jeremy K.
Customer did not leave a comment.jeremy K.
Customer did not leave a comment.jeremy G.
Customer did not leave a comment.JEREMY K.
Had to wait 10 minutes for him to open up after his work hours started,waited on the curb until he showed up and made us move so he could park against the curb instead of a parking spot... was rude the first 5-10 until he respected me enough to address me as a human... after I told him that I have home owners and I don't need the insurance he charged it anyway and said he would take it off at check out.... we rented for 3 days sunday@12-Wednesday@ 12.... charged us 4 days anyways..... the cab of the truck was full of dog hair and coffee beans and hadn't been sanitized..... I would like some follow up for sure... I would not want this business renting out my vehicles at all... my wife is exremely upsetADDAM C.
Customer did not leave a comment.Millage H.
Customer did not leave a comment.Ivon D.
Customer did not leave a comment.brook G.
Service was poor. The first thing said to me when I arrived to pick up our reserved auto transport was, â€œI don't know if we have any.â€ There was one but it was covered with grease. We had to hook it up ourselves.Dean B.
Customer did not leave a comment.Dennis Nortis B.
Great customer service, very friendly and professional. I enjoyed my experience.Carenthia M.
Customer did not leave a comment.Katarina V.
Customer did not leave a comment.Tiffani M.
Very Excellent customer service and very good serviceBilly R.
Customer did not leave a comment.Christopher J.
Very fast check and staff really tried to help get the trailer loaded to vehicle correctly.Millage H.
Customer did not leave a comment.Jessica P.
Having insurance coverage and expectations information easier to find and more comprehensive to the end user. A readily available fuel mileage estimate per truck type for the end user.chase S.
Keep doing what you're doing.Dennis Nortis B.
The Uhaul employee who assisted my was and I was very rude and spoke to customers over the phone with attitude while waiting on us. When my wife arrived back to get her card refunded,the employee made a smart comment to her that made her offended and uncomfortable. To make matters worse,the employee over charged us by 12 miles and failed to inform us that the appliance dolly was $10 after he quoted us $7 which is why we decided to get it. He made our move more stressful than it already was because he ripped us off. My wife & I will never do business with Uhaul again and will share our experience with everyone we know and social media.Robert D.
Customer did not leave a comment.ezgoulden R.
Customer did not leave a comment.Carol O.
Customer did not leave a comment.Stacey F.
Customer did not leave a comment.Rod R.
Customer did not leave a comment.Nate H.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Brandy W.
Customer did not leave a comment.John M.
Close this U-Haul pick up down. They don't know what they are doing. Returned my truck and dolly in Texas and my name wasn't even on the truck.Sarah S.
Kevin helped me find the truck I needed as well the packing dollyarthur G.
Kevin was outstanding his service ensures that I won't rent from another truck company ever againarthur G.
Swift pick and delivery. Staff was helpful with no issuessam H.
Nothing to improve, the customer service ice was awesome, and the truck I had was very clean, this is the first uhaul place I been to that I left laughing and with a smile... Kudos to the gentleman that helped me!!!Dejuan C.
Hours posted were 10am open. Was there and nobody opened store. I took pictures if trailer and store front and left the trailer in parking lot. I left at 10:10am.Kevin M.
Customer did not leave a comment.Haydon V.
Have every size truck available at each location.randolph W.
Outstanding service, love the new Ford truck, very smooth ride compared to the previous rental of a GMCMohamed Y.
Customer did not leave a comment.Albert W.
Customer did not leave a comment.DON W.
Didn't have the additional equipment I had paid for with my order. And none of my info that I provided when making the reservation was in the system. Had to give them my payment method and drop off location again.Kristin S.
Customer did not leave a comment.Michael N.
I went the first location that I chose when reserving the truck (lucky stop, 3235 S. 145th East Ave, Tulsa OK 74134) but they told me they quit doing business with U-Haul. I-Haul should have advised me of that changement, hence the extra mileage. I tried to call the customer service but no answer. Very bad customer serviceNgoc-Tram H.
Customer did not leave a comment.Rocky W.
The guy there didn't help me find r huck up the u haul he just hallard from the door telling us what truck number instead of coming of coming to helpCourtney A.
This location takes your money and don't give it back told me I had it more than 6 hrs when you should be able to have it 24hrs I will never go back to this location he's a thiefreggie M.
Customer did not leave a comment.kenith H.
Customer did not leave a comment.Darowe J.
Wonderful service truck was nice and clean in and out no problem.I will be going backChristopher J.
Truck ran rough and made loud noises and gas hand didn't work correctly so I spent more on gas than should have.Jody R.
Customer did not leave a comment.ASHLEY G.
The employee went out of his way to be helpful! Thank youjanice B.
I had originally booked online at a location closer to home. Last minute, the equipment I needed became unavailable so I was referred to Mail Hog. The gentleman at the counter (I believe to be the owner, also a veteran) was incredibly helpful and easy to work with. I'll drive a bit out of the way to do business with him again in the future. Thank you for your service.Cullen M.
Took about 1.5 hours just to pick up the truck (which I had already ordered online in advance and confirmed). Then when that location didn't have all of the necessary supplies I ordered (such as furniture pads), he sent me to another Uhaul location. That new location manager was upset that I had already paid for them and he had to give me his furniture pads without payment at this store. Then the Uhaul was not full of gas. I had to put in over $20 worth of gas immediately.Aaron H.
I'm truly not a complainer. However, my experience was so horrendous that I will explore alternatives for my next move. Feel free to give me a call if you actually CARE! (720) 933-8017 Time is a precious commodity. Get "personal" instead of asking for a damn "survey". Surveys cut into my time.hugh D.
I did not choose this location. The location I called originally did not have a truck available so they turned my reservation over to the Traffic dept to find one. I received a call from someone whose name was Kevin, I think. He told me that he had a truck and where he was located. His store was filthy and cluttered with boxes of junk stacked all over. I had to take a picture, with my phone, of my receipt because he couldn't print it. He had a friend there that he was carrying on a conversation the entire time I was there regarding the Mayweather fight that night and some other business venture that they were entering into. I felt as though I was an interruption he could've done without. He did not ask me if I wanted the insurance and would not remove it because he said my insurance wouldn't cover any damage. He has no way of knowing what my insurance does and doesn't cover. That should be the customer's decision. He was very rude about it and told me I could call U-Haul on Monday and take it up with them. If I were U-Haul, this would not be someone I would want representing my company.Marci B.
Customer did not leave a comment.Regina N.
Information put on contract and stated I was informed which I was not. The manager put in the system truck was fully fueled, which I documented with a photo it was half.jim M.
Customer did not leave a comment.Molly H.
The last step of this process was great. The guy was friendly. The entire experience before trying to get a truck scheduled after I had already booked the truck a month in advance, was a nightmare. I have haul corporate to thank for that.Rebecca M.
I was charged Safe Tow charge of 32 dollars. I rent often from U Haul and never accept insurance charges. The service I received from the location was unacceptableDavid B.
Extremely pleasant interaction.kristy G.
I don't know whether it was the local owner of this particular uhaul location or if it was the uhaul companies fault but I feel like I was ripped off and even after a simple somewhat local trip the owner calls me the next day saying I owe more money. 1. I feel I was ripped off 2. I don't like the guy that handled the whole transaction 3. I feel the owner is scamming on this business 4. The owner acted very odd, like he was a new employee still trying to figure everything out I'm waiting for my invoice which I was told I would receive via email and I still haven't received it yet. I'm going to investigate or have a lawyer investigate this particular owner/location. I have used uhaul many times in my life from being a service member and moving from duty station to duty station over the last 25 years. I have never encountered such a situation that is usually simple and turned it into a problem. Extremely frustrated at the moment which needless to say has sent my combat PTSD through the roof. I just about came unglued on this owner when he called me this morning say I still owed more money. You can bet your going to hear from me or even possibly a news media that would enjoy such a story as I have.rodney W.
Nice sales rep very nice however, print outs of receipts should be available. Printer apparently is broken. Emailed Receipts were never received either. That is important to have - always.Ivana O.
I received excellent service from Mail Hog. Thank you!loyd M.
The owner was very friendly and explained everything thoroughly. The transaction went smoothly with and with no complications.alissa A.
Customer did not leave a comment.LaBrenda M.
I received an old rusted 4x8 trailer. Almost embarrassing to use. Was pulled over because the passenger side brake light didn't work. Tried to put a new bulb in but that didn't fix it.Chris B.
I had a reservation. I waited for over 30 minutes just to speak with the 1 employee at the store. I had to connect the trailer myself (although he stated if I needed help he would when he had time). I returned the trailer the same evening. Employee stated he would see the trailer in the morning and check it in. HE DID NOT !!! I just received an email bill that charged my account for 2 full days. I had the trailer for less than 4 hours. I contacted the retailer, he stated he would correct. I have not seen a credit email receipt as of this writing.Donald S.
Customer did not leave a comment.Christian H.
Kevin is a great guy to work with, Thank you KEVIN !!!!Allen T.
Help small locations with a stronger network system. The use of Enter net Explorer as a communications platform is known to be buggy due to constantly changing updates.richard D.
Customer did not leave a comment.Laurel H.
Computer software problem. Took a while to get contract completed.Loyd B.
The printer needs to be fixed I could not read any of the printed instructions for the hitch hookup the staff was very friendly.jennie S.
Customer did not leave a comment.kathleen M.