Customer Reviews for Mail Plus
(U-Haul Neighborhood Dealer)

579 reviews

3635 S Fort Apache Rd Ste 200   Las Vegas, NV 89147

(702) 233-4986

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(702) 233-4986

3635 S Fort Apache Rd Ste 200
Las Vegas, NV 89147

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was probably the best moving experience and definitely the best truck renting experience I've ever had

brenner B. 
Rating:
5.0

This store and the people here are great very nice :)

aleesha R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Good customer service. The whole transaction from making reservations online, picking up, and dropping off the cargo van was very smooth. I highly recommend this place for your uhaul needs.

Arlene W. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

darrick L. 
Rating:
5.0

Great Service!

WILLIAM RALPH J. 
Rating:
2.0

I never received my balance back after returning my truck

Donna D. 
Rating:
3.0

The check-in guy was rude. Everything else was fine.

John P. 
Rating:
5.0

Quick processing. Truck was clean and easy to access. Very satisfied!

Elisabeth W. 
Rating:
4.0

Ginola was helpful in keeping the equipment available to us, even though the 'regional office' called me and said it was unavailable.

Richard Lee H. 
Rating:
2.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

I really appreciate your service.

Samuel M. 
Rating:
3.0

truck very uncomfortable no navigation it had nothing.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Sani H. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
4.0

The lady boss in this location is very helpful and nice ..

Frances F. 
Rating:
2.0

We were overcharged for services. They said we had 94 miles which was false.

NAKIA W. 
Rating:
5.0

Everything was great!

Janeen V. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
4.0

The inside of the windshield was bery dirty with someting like juice was sprayed on the inside making it very difficult to see... Plus the dolly was unsecured in the back and it slid when i made every turn...

Steven S. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
2.0

The tow dolly break was locked on. Took almost 30 minutes to fix it.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Very well run franchise.

Christopher S. 
Rating:
4.0

They were very polite and made my experoence very nice. Way better than my last rental

joan M. 
Rating:
1.0

Hire a different staff, clean windshield and when it comes to gas, it's never where they say it is.

MICHAEL JOHN F. 
Rating:
5.0

The staff at this location is great. I have rented here a couple of times and they are always very helpful and friendly.

David H. 
Rating:
3.0

Customer did not leave a comment.

Jo L. 
Rating:
5.0

Very friendly and nice people they always have the equipment I need ready and available

brian H. 
Rating:
4.0

Customer did not leave a comment.

Venchito B. 
Rating:
5.0

My reservation was moved from a different location because of the size of truck I rented, there were no issues with that. However, I reserved it for early in the morning before they opened and my reservation didn't show up in my account so I had to wait for the shop to open and made us about two hours later than we had planned. Everything was fine but that wasn't the smoothest pick up. Everyone who works there was super nice and professional

Sydnee B. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

ULISSESF D. 
Rating:
4.0

Customer did not leave a comment.

Laurel B. 
Rating:
5.0

Great spot, wery easy getting in and out with rental equipment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Gorden C. 
Rating:
5.0

Customer did not leave a comment.

jong J. 
Rating:
5.0

Very good service.

Carlos A V. 
Rating:
3.0

Drop off location too far from my home

NICHOLE L. 
Rating:
5.0

Customer did not leave a comment.

leonard S. 
Rating:
5.0

Nothing. I've used this place 3 times in as many months and it's always super easy and everyone working is very helpful.

Cliff E. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Each Time I use your services, you are exceptional!! Thank you!!

JOSE D J D. 
Rating:
5.0

Great location with excellent customer service.

Devon R. 
Rating:
3.0

I filled up the gas to the exact line where it was when I received the truck . They still charged me for gas. Unfair as I got double charged for gas

Bjanka P. 
Rating:
5.0

Customer did not leave a comment.

Shane K. 
Rating:
5.0

Customer did not leave a comment.

brian H. 
Rating:
5.0

Great location and great customer service. You need to keep it up

ELEANOR H. 
Rating:
5.0

Always very nice and good people

brian H. 
Rating:
5.0

You guys are awesome

keone M. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Very easy transaction from start to finish. Highly reccomend.

Gina P. 
Rating:
5.0

Always very nice and helpful great people

brian H. 
Rating:
5.0

Customer did not leave a comment.

MONICA C. 
Rating:
5.0

Very easy transaction. Not sure what else to be improved on.

Vincent M. 
Rating:
4.0

Not claim that you have $20 trucks available and then charge customers almost $100 to borrow a truck for literally a few hours.

Melodi M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L S. 
Rating:
5.0

Customer did not leave a comment.

Rajeev R. 
Rating:
5.0

Excellent

RIZALDY BORJA V. 
Rating:
5.0

This location has the equipment ready and answers for all your questions. Not all locations can say that. Service was excellent.

Michael G. 
Rating:
5.0

On the 3rd of may..I rented a Uhaul truck and trailer..So we found out the trailer was the wrong size..So we were sent to a further away Uhaul got there..And the uhaul dealer said..the uhaul truck had a wrong ball size..and they couldn't take it off! SO we had to drive back to the 1st uhaul dealer! Totally a very bad experience!! So the next day we got sent to a uhaul dealer 3635 S. Fort Apache and they we're wondering Uhaul Dealer !!! Got us in and out with the right Truck and right Trailer !!!!!!! I will use the again !!

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Clarence E. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Great work

shawn S. 
Rating:
5.0

Customer did not leave a comment.

eddie H. 
Rating:
5.0

Great customer service always prompt to help Excellent location…

LAURA BETTINA S. 
Rating:
3.0

I replaced the fuel which was under1/4 tank when issued the truck (that's ridiculous). Despite this I was charged an extra $50 for 4 gallons and a fuel fee. That's a scam.

Brett W. 
Rating:
5.0

Excellent customer service. Highly recommended

RUSSELL K. 
Rating:
3.0

There was an awkward silence as I wasn't sure if any final paperwork was needed. There wasn't. Backed the trailer up into their stall, disconnected, and was on my way.

Caila W. 
Rating:
5.0

Customer did not leave a comment.

JAMILA S. 
Rating:
5.0

This was my 1st rental at U-haul. I booked online and DL uploaded ahead of time..Check-in was easy and all staffs were very friendly. I recommend this location. Gas station is in the same complex

Sayuri S. 
Rating:
4.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Very nice very helpful will definitely go back again

brian H. 
Rating:
5.0

Thank you- great service!

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Galina was very friendly and helpful!!

Stacy P. 
Rating:
3.0

The steering wheel had red drops all over that looked like blood. When we brought it up to the rep, he said it was leather cleaner. Truck was dirty.

Clayshon S. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
5.0

Staff was friendly and helpful. Truck was in great shape.

Dale C. 
Rating:
1.0

This is a fraudulent uhaul, I ordered a 17-foot car, the clerk told me it was $29.95 per day, but when I went to pick up the 17-foot car the next day, another clerk didn't tell me Under the circumstances, it was secretly changed to $39.95 per day. This is a fraudulent act, and I hope to return $10 to me. too terrifying

KECAI H. 
Rating:
5.0

The pick up button on the website was a little complicated to find for me. Other than that everything else was fantastic. Brandon was the rep that called the references and they both told me that he was very nice.

Dustin L. 
Rating:
5.0

Nothing. You guys were great

TODD S. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

It was all good

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

They are always awesome

Anton John N. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Excellent customer service! They were happy to assist with all my needs I will definitely come back. Thank you!

LAURA BETTINA S. 
Rating:
5.0

Customer did not leave a comment.

RANKO Z. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Stefanie D. 
No reviews have been submitted for this location.

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