Customer Reviews for Mail Plus
(U-Haul Neighborhood Dealer)

Rating:

4.0

The truck could have been better sanitized! There was no power to the tail light receptacle.

Rating:

5.0

Very nice people who run the Uhal and very professional.

Rating:

5.0

I would like the pickups to be available for online/phone check-out.

Rating:

4.0

The location was easy to find, the service was courteous and timely. The owner was friendly and genuine, offered her time after hours if I needed to keep the vehicle past closing time. If I need to rent again this will be my first stop.

Rating:

5.0

Everything is easy to do at this location and the staff are wonderful to work with.

Rating:

5.0

Awesome customer service

Rating:

5.0

They do a wonderful job at customer service,good new equipment

Rating:

5.0

Fantastic service!

Rating:

5.0

My experience at this location was Excellent. The staff was super friendly. The vehicle was in excellent condition as well! I will definitely return here for all my Uhaul services.

Rating:

1.0

I bought a truck and she said I had to return the truck the same day because someone has to use it in the morning, she went over some of the insurance and took my card for the transaction not letting me know about additional transaction down the road. I return the truck the same day and a few days later I got a email saying that I owe more money, not because of damages or anything else, they said I only made a down payment which I never agreed to split the bill I was told I was paid in full, terrible service, not matter how nice you are and convenient you are to them they try to over charge and then when you not compliant and you start asking questions they don't want to answer the phone

Rating:

5.0

Great customer service, very nice people.

Rating:

5.0

I really enjoyed my business, they make my rental so easy and service was excellent and very quick. Also was able to purchase everything that I was needed for my move. Thank you and I will recommend this location to everyone

Rating:

5.0

great customer service

Rating:

5.0

Amazing very friendly

Rating:

3.0

Location of store relative to trucks was confusing. A sign should have been erected saying to go to the correct storefront.

Rating:

5.0

Very nice service always will rent from this location

Rating:

3.0

Clean cab and windshield

Rating:

5.0

Location was convenient and people friendly. They called to confirm reservations. Did have a problem with the truck and the gas tank. Something wrong with the gage and filing it up.

Rating:

5.0

Nothing Had Great Customer Service

Rating:

4.0

The whole process was a NIGHTMARE. You need better customer service, the numerous reps and managers I spoke with this weekend were absolutely awful and I would never recommended uhaul to others after this.

Rating:

5.0

Experience was great overall

Rating:

5.0

Ms. " GALINA " was a beautiful, helpful U-Haul employee/manager that made my rental a joy and easy! She was soooo very pleasant, and helpful, she even helped me lift the heavy trailer tongue onto the hitch of my Subaru Outback! I enjoyed her service so much, I looked around her shop and found a very nice room heater, that has helped keep my house warm. Kudos to her daughter (?) also for explaining the differences between the different Expresso machines she had in the store. Each time I shopped, there was No pressure to buy, and the information was valuable. A very professional organization there at Twain and Flamingo; I will highly recommend this U-Haul location to all my friends. U-Haul, you have a great representative in Las Vegas. Will be seeing You again Galina! Robert, from a home in " Siena " right up Flamingo in the foothills.

Rating:

5.0

The truck was in need of cleaning in the cab area. I was expecting a clean and sanitized space, especially considering the pandemic. Everything else was great.

Rating:

5.0

Great customer service

Rating:

5.0

This is a wonderful, family-owned location. The owners care greatly about their business and it shows. Thank you!

Rating:

5.0

I will always rent from this place Friendly quick service I felt like a part of the family Will recommend to all my family and friends Thank you

Rating:

4.0

A+ rating to the staff. Friendly, helpful and fast service. The interior of the cab was dirty, but I made a last minute reservation so was not the least bothered by it not being cleaned prior.

Rating:

5.0

The best customer service Very nice people Fast informative and very friendly Will recommend to all my family and friends Thank you

Rating:

4.0

The staff is very friendly and great to work with. I've not rented 2 U-hauls from this location. I had a great experience. If I could complain about anything, for some reason the first U-Haul I rented from this location was much cleaner than this U-Haul I rented. Not terrible at all but noticeable. Thanks for helping me move to another house!

Rating:

5.0

nothing, it was great

Rating:

2.0

We reserved this rental weeks in advance & it took us 1hr 15 min to get through on/line chk-in. We had pd help waiting for us to p/u truck. This was incredibly frustrating. I will think twice before returning to this rental.

Rating:

4.0

Galina has excellent interpersonal skills. She is hardworking and dependable.

Rating:

5.0

Excellent service

Rating:

5.0

The representative was great she was very sweet and knowledgeable.

Rating:

2.0

The store that I rented from was a mess. It was like an Eastern European swap meet. If you've never been to Eastern Europe, their swap meets are a cluster of junk with a couple gems in it. The staff was short and abrupt. I made note of it when walking in and decided I would rather drive a few extra miles and rent somewhere else.

Rating:

5.0

nice people nothing

Rating:

5.0

Always rent from this location Very good clean tracks Customer service is amazing will recommend to all my friends

Rating:

1.0

Theater the equipment return location was excellent the location where I picked up the equipment was not good they hooked it up incorrectly which caused me to pop fuses in my vehicle they took the excess wire and wrapped it around the ball pivot point which caused the wire to ground out short out pop my fuses and mess up the wiring I had no lights got pulled over by the bloechl police it was a big headache had to fix the wiring due to them not knowing how to hook up the wiring correctly

Rating:

1.0

Both of the people that helped me rent my U-Haul were extremely rude. They took pictures of my drivers license from their cell phone which made me extremely uncomfortable. I only use the U-Haul for 30 minutes, and went under 10 miles. The paperwork that they gave me was off by 2 miles when I started the vehicle. I returned the vehicle with the exact same amount of gas, and the owner of the store yelled at me and insisted I fill the tank up completely. I explain to him that I filled it up to the amount that was on the paperwork, and he said I had to fill it up all the way or he would charge me an additional $17. I didn't wanna argue with the man who was yelling at me so I took the U-Haul to a gas station that was in the same parking lot and filled the tank up completely. I feel like I was taken advantage of. The Business did not conduct themselves in a professional manner. The store was very messy and unkept. I also feel like it is fraud to make the customer fill up the tank completely, when it was only 2/3 full when I picked it up. I will never go back to the store again and my experience was horrible.

Rating:

3.0

The truck reeked of european cigarette or body odor. The store looked as if they were selling stolen refurbished appliances out of it.

Rating:

5.0

Very friendly track was very clean will recommend to all my friends

Rating:

1.0

Online check out system doesn't work. I returned the uhaul truck the same day later that night and checked out online to avoid a service fee but was still charged an After Hour service fee.

Rating:

2.0

I was incorrectly charged an extra $100 for gas. The truck was terrible.

Rating:

1.0

They have very bad customer service skills very unprofessional and rude never will I rent from them again over price

Rating:

2.0

I did not sign up for insurance. When my husband when down the attendant tricked him into thinking we signed up for insurance and charged us the extra money. I would not go here again they are not trustworthy.