The owner is a wonderful person with warm vibes. She was pleasant, efficient, thorough, and friendly. The whole experience was easy, and fast, and smooth. Great location, very cool store, right across the street from my house. I’ve enjoyed other U-Hauls but I like this one a lot. And they keep lots of trucks on hand. 👏 Easy decision next time I need a truck for anything!
Anthony G
Customer Reviews for Mail Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I suggest a chair or two made available to waiting customers- moving is exhausting. Maybe some hand sanitizer on the checkout counter. Water dispenser available…? The staff here is incredible!
Valerie KNo comments
Emilio MKeep up the good work
FREDERICK MAll good.
ROBERT WI had such an amazing experience at this location and so glad I chose it. It was both professional and wonderfully family welcoming as well. A rare find in Las Vegas which made it memorable and trusting.
LAURA WVery professional and Kool 😎🙏
NICK ZVery professional staff. Truck was in great shape and ran perfect. Lots of supplies on hand to buy or rent.
LEAH BTruck ran well, interior was comfortable and I had no mechanical issues. Exterior of truck was in poor condition and does not represent the u-haul brand well. Lots of scratches, dents and trim damaged.
DENNIS BVehicle was in okay condition, engine made rattling noises, steering felt wobbly and had to constantly correct the vehicles direction almost fighting it as if in heavy wind, very poor fuel economy, drivers side door was difficult to close, rear door was difficult to open and close, headlight beams were misaligned. Extra fees and cost per mile add up very quickly, went from a $20 rental to a $120 bill just from making one trip across town. A/C was perfectly cold and staff were very friendly, best part about the whole experience.
KEVIN DI keep going back.
TODD RThis location is great and has excellent customer service.
DELANEY RGalina was amazing. She was friendly, kind and very helpful. Thank you Galina for the good experience!
KALEY RVery helpful at drop off for sure!
Shawna DJust keep the same way
ARARAT OEverything was Great!
PAMELA Nnothing, The lady that waited on me, maybe the owner , I don't know, was very nice and helpful. Everything went smooth as silk. Thank you.
LAUREN JTha AC did not blow any cold air and the rattling it does driving. God forbid you hit a bump, it felt like it was going to fall apart. It was clean on the inside. The young lady that helped me make my reservation over the phone was lovely. She was the same one who checked me in. She was wonderful... and the highlight of my rental experience.
ALLAN MNothing the lady was super nice and everything was so easy! Will always go to this location :)
BENJAMIN ZVery friendly people
ARARAT OThey were friendly and everything went very smoothly. Would rent again
JOSHUA PGreat customer service
JANET OThis is by far the best location not only in the city, but that I've ever used anywhere. I'll drive 25 minutes to use them instead of one closer.
BRADLEY BHonestly the best Uhaul pickup/drop-off I've been to. The people that run the operations are very friendly and personable, great service!
MICHAEL RToo expensive
JUAN MGreat customer service made the job go very smoothly
FRANCIS SThe workers very friendly and accommodating.
AILEEN JI recently used this U-Haul location and had a very smooth experience from start to finish. The staff was professional, efficient, and courteous. The check-in and checkout process was straightforward, and they took the time to clearly explain the rental terms and answer my questions without rushing me. The vehicle was clean, well-maintained, and ready at the scheduled pickup time, which made my move much less stressful. I also appreciated how organized the location was everything felt well-managed and customer-focused. Overall, this location provided reliable service and a positive experience. I would definitely recommend them to anyone in need of a moving truck or equipment rental.
ALEXIS FThe Gentlemen was very professional. The interaction was brief and organized.
TERESA AVery friendly, thorough, pretty fast on the pick up transaction, the lady who is running it was so good to me that I came back to next day to rent another truck from her. This place laid a everlasting impression on me so with that being said, I will rent again from this place/her when needing rental service. Thank you for such a great rental visit.
DANIELLE DThe person at the counter was thorough and funny. He explain everything. I will take my business to this location in the future
LINDA GSTAFF WAS VERY HELPFUL.
VICENTE RThe customer service is impeccable, and I feel looked after and cared for. Great experience always when I come to this location as the people there really care about me.
JOHN NThe Best place ever to rent from, they go above & beyond to help[!!!
CAROLINE BThe lady at the desk was phenomenal. I want to back just to visit her.
Trevor YAlways friendly and helpful. Would highly recommend.
John CThe team at mail plus is amazing. They’re kind, friendly, their equipment is in great shape, and it is an all around amazing business. I highly recommend them for any of your U-Haul needs!
MACKENZIE NExcellent customer service. The lady at the front desk was very helpful and knowledgeable.
JASON YWonderful people I went out of my way to go run from that place night didn’t even live close but I’ve used them before and I’m very happy with them. I’ll use them in the future and 100%.
DANIEL FIt’s an older truck but it was still cleaned and drove well.
CHRISTA MThe owners are very friendly, extremely helpful and totally flexible. It was a pleasure dealing with them. The trailer I rented was in top shape. Overall and in every respect an excellent experience. I will be back!
ELLIOTT HGreat customer support!
RONALD HEfficient and nice! Thank you!
CARINA RWipe down the steering wheel it’s a little grimy. Customer service was 10/10. Highly recommend the young girl I spoke to be promoted as she is very professional, worked well under pressure, made appropriate and helpful recommendations at the appropriate time and did all of this with a pleasant demeanor.
BRIANA TExperience was perfect, smooth, quick - both for pickup and dropoff.
DONALD FMy favorite U-Haul location.
MICHAEL MI can't think of anything to improve. I was actually overwhelmed by the detailed service and abundance of ancillary products available. This is probably the best moving store I've ever seen. Thank you.
MARK JI love this location! at Mail Plus on Fort Apache. They are so accommodating and kind, I will go to no other U-Haul Location.
SUZANNE JOwners are very nice and always accommodating.
RONALD CGreat service!
DANIEL Athank you for having clean & well running equipment ! The staff was so accommodating to me! Can't thank them enough for helping me & will be using them in 2 more weeks they guide
CAROLINE BNothing, you guys are perfect, so friendly, family atmosphere and good rates.
JENNY VVery nice staff. Will be returning there
JAMES PService was awesome! And cleaner than any other rental. Definitely using them again.
ALBERT AGalina was the reason we came back! Love her!
Lynne C