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James B
Customer Reviews for Mail Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome ppl and a great company to work with
AARON DI was very happy with my entire experience with this U-Haul location. I will definitely use them again!
Sherry SThe vehicle was not the one I had made a reservation for. I was expecting a sprinter style van as pictured, but instead got a utility van. It was much smaller than 9 feet. I could barely fit my mattress. It took me 7 total trips to move everything. ABSOLUTELY RIDICULOUS. If it wasn't for the incredibly friendly, efficient, and knowledgeable woman running this store I would have given it 0 stars. She is truly a gem and made the customer experience wonderful despite the rest beingmiserable. Update your stock photos to truly represent what you're offering.
Cody EThank you
DERRICK RCustomer service was great but the amount of space is very small in the parking area where the trailer was. Charging for 5 days when we only needed 2 is not a good experience.
GILBERT Sgreat customer service
EMMANUAL AGreat!
Barbara HGreat people to work with. I will return for another truck rental soon.
Kenneth PDriver’s door had a faulty weather strip that made the trip loud and leaky when it rained.
Jake BThe lady in front desk is very friendly and professional. Thanks for all the help and advise.
Joel RGalina she is the best
Mohammed aThis was our second time renting a truck from this U-Haul store. The family is very nice and friendly. I highly recommend this place to anyone that is moving.
Regina MI recently rented a truck from this location and the lady that assisted me was absolutely amazing! She not only saved me about $80, she was also kind, professional and an absolute delight! Excellent customer service! I’ll definitely return when I need another moving truck.
Jacqueline OThis location always treats me very well and provides great service
Vince JNothing
Elbert BA seamless rental experience.
MARIO EVery friendly people. Couldn't be nicer. Nice truck. Excellent experience.
Douglas MBeen coming to this location since I moved to Nevada in 2006. Great attention to detail, great service, always vehicles available.
jose rI have use this Uhual location multiple times and they always exceed my expectations.
Manal CCustomer service was excellent
Juan MContinue the same excellent customer service.
Juane LNA
JOAQUIN GAlways a pleasure doing business with Galina (spelling???).
Deborah MThey. Are perfect
Mohammed aThis location was awesome. I did a google search and it did not come up at all. Only smaller places that had 1 or 2 vehicles to rent. This location has a ton of equipment and the people that own / run it are extremely helpful and knowledgeable. This is the only place I will rent from going forward.
Jacquie Mengine light on for entire rrip. I was concerned. Told not to worry.
gerald ialways GREAT!!!!!!! Thank You!!!!!!!!
NICK ZVery friendly!
AMBER KThe family who owns and works here are so nice and helpful. I would recommend this location to everyone
Annahita LLady at the front was very nice I accidentally forgot to grab one of the Dollie’s and she took it off my bill no issues.
Brandon TGreat experience… fast, easy, and staff was super.. thanks!
Thomas NNothing everything was amazing and the staff was so helpful
Yahiera IGreat Customer Service
ludwig oGreat customer service!!! Thank You!!!
NICK ZI have been coming to this location since 2008. Great service
jose rSee comments above
MARK WEasy drop off location, and the lockbox is very helpful.
Thomas NExcellent customer service!
WILLIAM SN/A
Salvador PCustomer service at this location is top tier. Super friendly and helpful.
John LNothing to improve. They are always friendly and helpful !
WYATT ENa
Terrace DGalina(?) behind the counter was so sweet and personable. Moving is always so stressful, but she really helped put me at ease and make me feel comfortable and safe. Helped start the move on the right foot and go well. Thank you!
Robert ESmall crowded area, hard to park vehicle at this location
Charles CThey is a great job. Got the job done quickly and efficiently I highly recommend them.
Christina CVery polite & friendly folks.
Carl BTruck had mechanical issues. When we returned the truck my credit card was charged again incorrectly
Thomas AThey were absolutely amazing. So kind and informative.
HELEN P