Customer Reviews for Mail Plus
(U-Haul Neighborhood Dealer)

630 reviews

3635 S Fort Apache Rd Ste 200   Las Vegas, NV 89147

(702) 233-4986

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(702) 233-4986

3635 S Fort Apache Rd Ste 200
Las Vegas, NV 89147

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location clearly did not inspect the truck which place to me and my 13-year-old son in danger for 5 hours on the side of the road And placed us in a very unfamiliar place in the middle of the night having to sleep in the cab of the truck. Completely unacceptable and I will never rent from U-Haul again and I have written a letter to corporate about my experience. I am in social media influencer and I have made several videos describing my situation with video.

Tye B. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Picked up on a Saturday, long line which cut off an hour of truck use. They need more help on busy days!!

Marjorie B. 
Rating:
3.0

The truck was on 1/4 of a tank of gasoline and had to remind them we needed a appliance dolly. So we had to go get gas first thing and we where on a time crunch. But thank you for your help.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Masanori S. 
Rating:
5.0

Customer did not leave a comment.

Petya I. 
Rating:
3.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Raid V. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
1.0

You have sent the invoice to unintended recipient. Please send to the correct person. Thanks

DAVID L. 
Rating:
5.0

Great location

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Uhaul broke down twice. Had to get tire repair twice that caused extreme delays.

Luis F. 
Rating:
5.0

I have bo comments on potential improvements. Every aspect of my experience was excellent.

David P. 
Rating:
5.0

Great service and such nice people. The place was well stocked, clean and had such a great diversity of products.

Ray H. 
Rating:
1.0

Reserved a26' they changed it to a 20' last minute. Totally screwed my move. Truck was a piece of junk. Bad brakes, bald tires and pulled hard to the right

JAMES WILLARD J. 
Rating:
4.0

customer service was good. they took care of me right away. the only issue I had was not with location, it was with the truck, we had intermitten A/C the entire drive down from Montana to Las Vegas, one minute it would be working just fine the next it was not working at all.

Brad M. 
Rating:
5.0

The front lady was super helpful! Overall I'm very satisfied

jacob Q. 
Rating:
5.0

Amazing customer service always friendly and they always have everything you need

brian H. 
Rating:
5.0

Customer did not leave a comment.

Gregorio G. 
Rating:
1.0

We planned to use self check out to get our uhaul before the store officially opened. However they over booked the uhaul; which lead to us trying for over an hour outside attempting to access our uhaul. This lead to us over spending on our movers. Very disappointing.

scott S. 
Rating:
5.0

Customer did not leave a comment.

kevine G. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
3.0

Make sure the engine oil light is not on for a client, and also ensure that all items that were ordered are in the truck, ready to go (blankets, dollies, etc.) I wasted about 20 minu6on these issues.

Kim W. 
Rating:
5.0

Wonderful Service from a wonderful owner. Thanks for making the truck rental easy.

Victor V. 
Rating:
3.0

The truck wasn't ready as requested. The man at this location was not very helpful or friendly. The women was very helpful.

Doug R. 
Rating:
5.0

The lady was very helpful and she knows what do.!!

FRANCISCO Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Recently widowed and forced to move by an evil landlord who preyed on me after 10 years as a tenant evicted me for no lease a no cause eviction during the worst time especially a 78 yo woman who is without much help or resources. U-Haul help me get the right equipment and worked with me for extra time needed because everything was unknown. They worked with me to keep prices down so I could get back into a home with my limited resources. Thank you so much.

Camille G. 
Rating:
3.0

Customer did not leave a comment.

Ismael M. 
Rating:
4.0

Just keep doing the same thing you have been doing.. all will be good

Dale F. 
Rating:
5.0

Great place, friendly service

Jason M. 
Rating:
2.0

The brakes of the truck were making grinding noise and I realized that until I was packed and on the road with a few hours in. I needed to add more pressure than average to the break pedal (I've been renting this 26ft trucks several times in the last couple of years) besides that, it was ok but I needed to drive slowly and add two hours to my drive destination as I was worried all the way

diego M. 
Rating:
5.0

Truck drove good feels like it needs a suspension tune up. Thanks for the great service 5/5 stars!!

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

Sofia C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Demetrius P. 
Rating:
5.0

The lady who helped us was very nice.

Rachel L. 
Rating:
5.0

The rental was available and ready to go!

Rick S. 
Rating:
5.0

Service was exceptional!

GUALBERTO OCHOAD V. 
Rating:
5.0

The whole experience was amazing. The owners of the business are very nice and polite and very helpful. I recommend this to anyone

leonard S. 
Rating:
4.0

Only concerns we had was when we drove the Uhaul going up hill during hot weather in july, Going up hill that our Uhaul truck air conditioner stopped working. 😰 we suffered about 10-15mins later it kicked back on. 👍🏼 We were thinking, the Uhaul must have some type of sensor that turns off the air conditioner to save the engine from over heating when hauling..

DEVINA B. 
Rating:
4.0

Customer did not leave a comment.

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Teonia W. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH D. 
Rating:
5.0

It was probably the best moving experience and definitely the best truck renting experience I've ever had

brenner B. 
Rating:
5.0

This store and the people here are great very nice :)

aleesha R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Good customer service. The whole transaction from making reservations online, picking up, and dropping off the cargo van was very smooth. I highly recommend this place for your uhaul needs.

Arlene W. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
4.0

Customer did not leave a comment.

darrick L. 
Rating:
5.0

Great Service!

WILLIAM RALPH J. 
Rating:
2.0

I never received my balance back after returning my truck

Donna D. 
Rating:
3.0

The check-in guy was rude. Everything else was fine.

John P. 
Rating:
5.0

Quick processing. Truck was clean and easy to access. Very satisfied!

Elisabeth W. 
Rating:
4.0

Ginola was helpful in keeping the equipment available to us, even though the 'regional office' called me and said it was unavailable.

Richard Lee H. 
Rating:
2.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

I really appreciate your service.

Samuel M. 
Rating:
3.0

truck very uncomfortable no navigation it had nothing.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Lora C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Sani H. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
4.0

The lady boss in this location is very helpful and nice ..

Frances F. 
Rating:
2.0

We were overcharged for services. They said we had 94 miles which was false.

NAKIA W. 
Rating:
5.0

Everything was great!

Janeen V. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
4.0

The inside of the windshield was bery dirty with someting like juice was sprayed on the inside making it very difficult to see... Plus the dolly was unsecured in the back and it slid when i made every turn...

Steven S. 
Rating:
5.0

Customer did not leave a comment.

roger R. 
Rating:
2.0

The tow dolly break was locked on. Took almost 30 minutes to fix it.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Very well run franchise.

Christopher S. 
Rating:
4.0

They were very polite and made my experoence very nice. Way better than my last rental

joan M. 
Rating:
1.0

Hire a different staff, clean windshield and when it comes to gas, it's never where they say it is.

MICHAEL JOHN F. 
Rating:
5.0

The staff at this location is great. I have rented here a couple of times and they are always very helpful and friendly.

David H. 
Rating:
3.0

Customer did not leave a comment.

Jo L. 
Rating:
5.0

Very friendly and nice people they always have the equipment I need ready and available

brian H. 
Rating:
4.0

Customer did not leave a comment.

Venchito B. 
Rating:
5.0

My reservation was moved from a different location because of the size of truck I rented, there were no issues with that. However, I reserved it for early in the morning before they opened and my reservation didn't show up in my account so I had to wait for the shop to open and made us about two hours later than we had planned. Everything was fine but that wasn't the smoothest pick up. Everyone who works there was super nice and professional

Sydnee B. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Customer did not leave a comment.

ULISSESF D. 
Rating:
4.0

Customer did not leave a comment.

Laurel B. 
Rating:
5.0

Great spot, wery easy getting in and out with rental equipment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Gorden C. 
Rating:
5.0

Customer did not leave a comment.

jong J. 
Rating:
5.0

Very good service.

Carlos A V. 
Rating:
3.0

Drop off location too far from my home

NICHOLE L. 
Rating:
5.0

Customer did not leave a comment.

leonard S. 
Rating:
5.0

Nothing. I've used this place 3 times in as many months and it's always super easy and everyone working is very helpful.

Cliff E. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
No reviews have been submitted for this location.

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