I changed my reservation from pick up to 11:30 am and to rtn Tuesday same time took forever to get keys. I got the truck and i doe ted it. Nasty and dusting i side out. Couldn’t even see out the window . I was 10 mins late and was charged a whole full day. Poor service at that location all around. I have to drive around the block 3 times so I could park the truck on the street. That’s why i was late.
Samantha C
Customer Reviews for Mailbox Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental experience was seamless. The customer service was top notch, and I would definitely rent from this location again and will refer others as well.
DIONA MThe front desk assistant was invaluable to me.
Martin CBetter location and the business was not open or available to customers and you have to keep calling the emergency number to get the workers or owner and they was so unprofessional. Oh and was uncomfortable with them taking a photo of credit card & Driver's license
Curtis CLocation only had the truck and no equipment despite my reservation having equipment. The store smelt like marijuana. And the location is in a very suspicious area.
Thaer A