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SALVADOR R
Customer Reviews for Mailboxes N Beyond
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very tight space. extremely difficult to park and load equipment.
Randall JThe location did not have a parking space weren’t suitable for 15-feet UHaul truck (more like for compact sized cars). Parking spaces also weren’t marked as U-haul return parkings. When returning the truck after hour, we had no one to ask to confirm we’re at the right location. We simply had to trust the App and went through the steps of taking photos.
YIN TGreat service. Fast and straightforward.
Rex NFriendly, convenient service!
TONEE HCustomer service was excellent
Lumumba Mi was overcharged by Uhaul i am completely angry by the lack of customer care with Uhaul
ALBERT TOperator David F, is a very unprofessional individual. I called David as we were heading to his location. Upon arrival we parked the 10' truck, called him because it was unclear as to the return process. He decided to meet us at the area where the uhaul truck are parked. When he walked up to us and immediately asked if we hit anything....? We stared at him at told hol to look at the truck...he then said I am telling a joke...strange! He walked the exterior of the truck and got in and read the odometer. He then walked away from us and started looking at another uhaul truck...strange. I walked over to him and asked for a final recipe confirmation. He said ill get it later....I said once you get to your storefront? He said yeah! We drove our vehicle to the storefront and he had not made it back yet. A couple of minutes later he arrived and another customer walked up at the same time. He opened the business and we walked in the building. Opetator David F, ignored me and attempted to service the other customer. I called him on this and he said "im with a customer ". I said YES, YOU ARE...ME! Along the complete interaction...David F, has completely given Racist Vibes! He didn't want to service me properly by finalizing my transaction without my demanding he service me! He rolled his eyes, looked up at the ceiling and acted like he was trying to lower his temper....a totally unprofessional individual! He walked to the uhaul computer system and slowly entered the info he gathered from his cell phone. He printed a copy of a zero balance for my rental. Handed it to me and we left. In my opinion....he is contrary to uhaul branding, and may need additional training.
Victoria RVery excellent service, friendly owner, I am super pleased with the service!
Atuche OGoood
Massimo FDavid was beyond helpful. Thanks
Devin FThe agent that help me with my rental was pleasant and courteous. Excellent experience. Thank you.
DOUGLAS KI wish I could have picked up the Van in Fallbrook where I live. It cost me about 12 more miles and and hour more time to go to Temecula.
April LDavid was great. Will definitely be using this location for my next move.
Julian BGreat customer service. Owner/manager was polite and friendly. Had a great experience!
KEERTHI SDavid was great from check in to check out asking all the questions to make sure I have everything I needed for my move. Thanks again !
Alexis RThe gentleman that assisted us was personable and friendly. Made the whole experience that could have been stressful very pleasant and quick and easy.
DeAnna RAverage rating given due to fact final invoice was never sent to me.
Christian GGreat location, owner very helpful and accommodating ! Highly recommend
Lisa OGreat customer service. Very friendly and helpful! Would highly recommend this location.
Christina BOutstanding customer service by David. Strongly recommended.
CECIL CThe rental worked out well. The only challenge I had was that the website identified the pickup location at 33175 Temecula Pkwy Ste A Temecula, CA 92592, while the text messages provided the correct location of 31165 Temecula Pkwy Ste 3, Temecula, CA 92592. A little confusing and a little extra driving, but beyond that a good outcome.
David BThe location representative was helpful however, I was left stranded for 3 hours due to the uhauls ignition locking up and I was still charged full price, I find that a little unacceptable.
NICHOLAS BThank you!
Kailesh PThe service was oustanding
EDWARD KThere is a after hours service charged on my receipt, where as I returned the truck in the business hours. Not happy with that.
Sundarrajan V