While their systems were down due to a heavy storm, they were extremely friendly and supportive throughout the Rental process even through the drop off date
VICTORIA T
Customer Reviews for Main Gate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More written instructions about side mirrors. The driver’s side mirror on my truck started out ok but got out of adjustment to where I could not see vehicles on the left side. I was able to roll the window down and manually readjust that mirror.
DAVID EReturning the truck the app wouldn’t work thankfully they had a back up option. Other than that perfect transaction
Beverly BNothing. It was a great experience.
THOMAS DThe owner was wonderful and went out of his way to try to make us happy due to some inconveniences caused by corporate.
Michael HIts a very small parking lot to get trucks in. But it was clean and easy to find.
declend mI was told it was returned dirty but I chose to go ahead with the rental of this truck. I returned it clean so it would be ready for the next person. Gentleman was very friendly and helpful. Thank you
CHERRYL HCarl, the manager at Main Gate Storage was VERY helpful, excellent!!! I had trouble understanding U-Haul customer service from the start. Phone call to Sherwood location where we thought we would be picking up, went on hold, then went directly to U-Haul Customer Service. After getting started with information, was told to finish on app. CService rep had some info wrong, I was unable to correct it on the app. I received notice that we would be picking up at Main Gate, called Carl, he finished info and said we'd complete it upon pickup on app.Very satisfied with Carl and Main Gate, not at all with U-Haul Customer Service and app.
kevin RMaybe a clean uhaul at pick up I was told to just hit it was clean and the back was dirty as well! But I cleaned it good for the next person! If I wasn’t moving the same day I would have went else where!
Sandra HEverything was great and the Clerk I spoke to was very accommodating. He needs a raise
Shonta DFind less pricey insurance, I think you are our of line, or making money on insurance too, that with the tire/battery disposal fee....EVERYONE has tire fee private or business, batteries, we'll, last time I checked there is no disposal fee but a core charge that can actually be a profit, especially when you charge a fee on top, I'll love to take care of battery disposals for you!!! I can use the money! I just wish you'd give a set fee that doesn't have a bunch of hidden ad-ons, that way we can plan ahead better
Jay HNo contact with Personnel. Paperless contact
Jose ANothing, Main Street Storage is top tier, bar none!
Larnell LJust stay open in this location
Rosie HNo problems at all.
carolyn fNo one was at the location at time of drop-off despite business hours.
ERICKA HEverything exactly as it should be. Very smooth operation.
SHANE GTerminate this locations contract with Uhaul.
Jalisa JCarl is awesome. I ended up dropping off my uhaul truck 4 days early and Carl was extremely supportive in creating space in his parking lot to get two big trucks dropped off early. Thank you Carl!!
Alex MEverything went well.
Brenda RQuick professional service. Highly recommended.
Michael LCarl was most courteous and helpful helpful when I reached out by phone and when I arrived at the store in person. Thanks for the awesome customer care.
Dawson WWonderful service and super friendly. i am extremely satisfied! :)
Sabrina CEasy like Sunday morning
Mason BThis location was amazing, very friendly and helpful. I would definitely recommend
Belinda QThe owner was very nice.
Dyshaneka HCool
CHRISTOPHER SReturn my deposit ASAP
SHENA WShould not have had to pay for the extra mileage because Sherwood gave my original truck away, therefore causing me to use more miles than originally planned.
Taylor JWonderful service fast and convenient
Shana GLocation had posted open/close yet we arrived 15-20 minutes after stated open time and owner was not on site. Small business owner so understandable he can set his own hours and take care of personal needs/appointments. Very helpful and friendly via phone conversation. He gave us great instructions on how to complete our return in his absence and we received email notification that is was completed.
David VThe front desk person was great!!!
Clayton NManager was willing to help me on his day off and was very pleasant
Kyle PThe truck and trailer were ready, connected and fueled up when I arrived. There was nothing that I would change.
Paschal AArrived at 11:15 business was closed sign said will return at 1:00 pm. The lot is cramped. No return area. I called pickup uhaul and got area supervision. The area supervision said drop it and leave. Had to make a seperate trip to get deposit. What business closes over an hour around lunch time?
Michael HCustomer service representative was great.
Ester ENothing everything was great
Penny JThe attendant was mist helpful in deciding what size truck was needed
Michael PAssociate very pleasant atomosphere
Tarese CCarl provided excellent, friendly service and made the experience quite easy. The front drivers side head light seemed to have a short as it would not stay on.
Ginger PExcellent
ronald dNo comment
Anne PService was excellent.
pat bThe agent was short tempered with his instructions and his customer service attitude could use some retraining.
Terry CNothing
Robert CJerry was awesome
Tanesha WI had a reservation at the Cabot, Arkansas location, but when I got there, they were closed. And I had to drive an extra 50 miles round trip to get my truck and return it., which cost me and extra $40. Through no fault of my own.
johnny CI will definitely recommend this Uhaul location. Picking up my Uhaul was easy and the gentleman that assisted me went above and beyond to make sure I was taken care of. Fantastic service! Thank You!
LAQUISHA L