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Alan G
Customer Reviews for Main St Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Grateful a 10 ft truck was available on short notice.
Marsha RTroy was very efficient and friendly when I went to pick up the unit . He thoroughly explained all applicable information. 5 stars service ⭐️⭐️⭐️⭐️⭐️
DONALD MThe gentleman who checked us in was friendly and helpful.
BRIDGET LExcellent service and pleasant attitude.
Russell DThey were extremely helpful and knowledgeable! Would recommend 10/10!
cody pNot charge an arm and a leg at drop off as well you already charged for miles once and at drop off i got charged again for the miles.
BRIDGETT LHonestly the older gentleman that runs this shop and processed everything is the most nicest easy going gentleman that I've ever had the pleasure of interacting with while renting a Uhaul product. He was very kind courteous and super helpful. He was going above and beyond just processing an order. The gentlemen was nice enough to make sure my hitch was the right size, he dragged the trailer over for me (without me asking or expecting it), and double checked everything to make sure I was safe to travel with it. Again, I didn't even ask him too. He just went above and beyond and did it all. I've had the pleasure of Interacting with other places that are Uhaul affiliated in my local area and none compared to this man's service. All the other businesses just processed my order and said "good luck" basically. Due to his service I'm more reluctant to use your trailer services than using my own personal trailer. There isn't anything that could be done to make this process easier.
Tim SThe gentleman and his family that run this particular U-Haul are great to work with and always go above and beyond to try to get what you need. U-Haul is a brand that doesn't need much advertising but it helps tremendously when you have good people like these to make the process painless and easy that carries over to the stress of moving. Thank you very much..
ROB PThe gentleman who was at this location was very courteous and polite. He saw that we had all our information entered on the U-Haul website and asked me to verify that information to ensure it was still correct. He than asked me to click the link that U-Haul sent me to fill out the information on the truck we picked up. It was very clear and I did as he asked. We will definitely use this location again to pick up a vehicle if we ever move stuff from that area to our home.
Kurtis KPut winches on the car dollies
Mary FThe trailer we rented was clean and service was good. However, the right tail light was out the entire 898 miles. It did flicker back on towards the end but we could not figure out how to fix it. Loose wire?
Charles JGive them the correct key the first time.
Tim BThey were closed
scott kGreat service
RICHARD RGreat customer service, gentleman was friendly and very helpful!!
Matthew MStopped next door to drop off filled truck have receipt cop standing by talking about game but got report from guy at u haul charged me for gas said I was 25 mile over allotted miles kept my 100 deposit
Geraldine BTroy .. and his family are wonderful I've dealt with them twice in the last year both times excellent care and service great people
Boydette SEasy and quick pickup and drop off.
Melissa CStaff was professional, friendly, and answered all questions.
Carl WBest customer care experience I ever experienced
Jeffrey KVery helpful and friendly
William BLoved after hours pick up/drop off
Rhonda SAgain. He's the best! He had good stock of vehicles and trailers. He's very nice and thorough as is his help. Great location!
cythia sThis owner was extremely kind and very helpful. I forgot to cut the rope ties my husband made for tie downs and I didn't have a knife. He was sweet enough to dispose of them for me. Highly recommend this location. Everything was neat, clean and in order. Checking in was a breeze!
cythia sEverything went as smooth as a hair falling off a biscuit.
Ronnie BVery helpful operator
mark hNo
JEFFERY BGuy was an aragant ass hat
Brad LAwesome customer service!!
Buneta LI have had multiple uhaul rentals over the past several months. Despite me requesting the drop off I want. Corporate uhaul or the software it uses changes my drop off to another location. In addition in all instances after doing an on line drop off I receive messages texts and phone calls about the missing rental I have proof of returning that I dropped off at the place I requested. I have no need to drop a rental off miles away when I have a uhaul rental place down the street from me. Please address accordingly to fix the situation.
terry kThe gentleman that rented the truck to us was very nice and professional. Everything went smoothly! Thank you!
Melissa KEveryone involved was friendly and helpful.
Richard MOld trl but still good
JEFFERY BTroys location at Mainstreet Auto Body is by far one of the best places to rent Uhauls from. I have had many bad experiences from multiple in the area. But he is always on his toes and has everything teady for me. With no problems. Thanks Troy!
Timothy LNothing!
TURNEY LI went to the original location, Budget Auto Sales (6872 Vo-Tec Rd, Bonne Terre, MO 63628), for pick-up, but no one was there. I called and left multiple voice mails, but no one return my calls. I returned later that day, still no one. I came back the next day, but no one was there. I finally called the U-Haul 800 number and they switched me to a different pick up location, witch worked fine - but ended up with the trailer more than 24 hours later than I originally wanted it. Apparently the original location is closed for good, but the on-line reservation system still allowed me to book it. very disappointing 2nd location was great. no complaints.
John WThey made it very easy and are super nice people.
Joseph LIt was a great experience! They were easy to find. Easy to work with. Easy to return. Great customer service!!!!!!!!!!!!!!!!!!!!!!!!!
Martha DReserved an appliance dolly but they did not have one available and said they have been trying for awhile to get them. So I had to drive my rental truck more miles than intended to go to another location to pick one up. I should have been notified in advance it was not available since my rental was specifically to move a washer, dryer and large refrigerator.
Dawn MGreat professional courteous friendly service...
Randall RStaff was very helpful and friendly.
Joshua HFriendly and curtious.
Scott WThe truck we rented was perfect till the last half of our trip, the AC would die on acceleration and start back up when I let go of the gas, very peculiar. Otherwise everything was perfect!
Francisco MLocks for key retrieval were hard to work, luckily employee was there to help
Suzanne EOne of the best locations on the Country hand down
ERIC BExcellent service, professional staff, truck was ready waiting on both of my rentals. This location goes the extra mile to assist and answer all questions. They made my move go smoothly and lifted some stress. Thank you for Outstanding Service and providing a clean and reliable transportation for my residential move!
Cathy DThey were super nice and helped me get just what I needed. I would highly recommend them. They have gone the extra 1000+ miles for me both times I rented from them.
Darvin AExcellent Service. Was a great pleasure dealing with this company. Provided what was requested on a timely basis, explained everything. Thanks for helping make a stressful situation smooth.
Cathy DThere should’ve been a discount due to us only needing a 10 foot truck but having to use a 26 foot truck because that’s all that was available. The gas cost was much more.
Scott MReturn parking was limited and we apologize for any inconvenience..
Justin DGreat experience. Thanks for the trailer.
Anthony SWhen I got there my uhaul Was not ready and no one was There. My uhaul Was Rented to someone else by the 1-800 people! The owner showed up and worked hard to resolve my situation but it put me an hour behind and I was paying people (by the hour) to move me.
Diana L