Customer Reviews for Main Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Main Stop

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Jason W.
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Customer did not leave a comment.

Tanner S.
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Jack at main stop is a really good guy

BRIAN THOMAS S.
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The rental agent was very friendly and professional. He was good about getting the paperwork done in a timely manner so I could get going about my business. The return process was easy and quick. The location was very close to my home and easy access. I am very satisfied with the overall experience. Definitely will use Uhaul again.

richard J.
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I would not recommend this location to a friend for the simple fact I did get my deposite back like was told would happen. If it happened to me, it could happen to someone else.

Arthur S.
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Customer did not leave a comment.

Jason G.
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Nothing it was super easy and great customer service.

KEVIN S.
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Customer did not leave a comment.

mona B.
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I forgot to put gas in so he did that for me, and I really appreciated it.

VERONICA A.
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To clarify the question of clean and maintained, it was maintained because it ran well, but the back needed swept out and there was some garbage in the cab area also. The truck was also parked in the mud making getting in it difficult. Staff was friendly though but charges were not explained clearly.

Johnny J.
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None

Roxie P.
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They took to much money off my card!! They owe me money!!

Mary D.
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My move of December 3, 2019, went without a hitch! Your several follow-ups of inquiry, regarding my experience are much appreciated and prove that you place great emphasis on customer service! Should moving equipment ever be needed, again, I would - most definitely, choose U-Haul!

Teresa K.
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Good job guys keep up the good work.

Jordan S.
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Customer did not leave a comment.

DELLA MAE B.
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Was stickied with soda, could of been washed out before next renter.but other than that, everything was great.Thank you.

Tiffany H.
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I was told to have the rental back between 1/2 and 5/8. We were just over 1/2 and the guy was rude about it . He said “ they are charging you $20.00 to fill up you are not fill up enough .” He was not pleasant and rude through out the process of return .

MARGARET F.
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The people that waited on me were very knowledgeable about their product and what they had available. Being new to an area it was a true blessing to have someone that knew the area. Both people that waited on me made me feel like I mattered. Not just another customer but a person. I would recommend UHAUL to anyone needing a rental vehicle.

Steven S.
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No one was there to receive the vehicle, had to call a supervisor and leave it to be checked in whenever he showed up later that evening. When I picked up the vehicle there was just barely over 1/4 tank of gas, when I dropped it off there was just barely under 1/4 tank and was charged $87 for probably 4 or 5 gallons of gas. Not sure I will use uhaul in the future even though this was all billed to a corporate account.

Donna R.
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When I received the U-Haul the back door wouldn't latch, the right tail light/ brake light wouldn't work. The tires we're dry rotted and cracked. The left tire also had a bubble in it and bounced excessively. I took it back and the guy said it was fine. I wasn't able to drive over 25mph on the way home. I arrived home and try to call the place back and the number listed for them was not in service. I called Uhaul back and spoke to Mike. He called scheduling and they advise me to take the Uhaul back and have them give me a 5x8 for the same price. I went back to Wartburg and the guy attempted to give me the other 4x8 that was in worse condition than the first one. I explained that scheduling had told me to tell him to upgrade me to the 5x8, he told me that would be more money. I proceeded to tell him that they said I was to have it for the same price. He told me to call scheduling back. He went in the office and slammed the door. His wife took over and ignored me. The gentleman from scheduling had me ask her which 5x8 they wanted me to have. She told me to tell him they had the same information she did in the computer to find it his self. She then went back to ignoring me. Her husband came out and gave me paperwork for the 4x8. I told him I didn't feel safe pulling it because of its condition and he went back in the office and slammed the door. When scheduling assigned me the 5x8 and gave me the number for it. I told his wife the number they assigned me and she went and told him, he printed the paper off threw it at me and walked off. I asked him if I needed to sign anything he said no and you get out of his store. He didn't bother to help me hook the trailer up or anything. The trailer had been sitting so long the tongue was buried in grass and the light hook up was covered in dried mud. Also when he gave me my paperwork he didn't list my initial deposit of 45.10. I didn't need the insurance because my insurance covered anything I was pulling. He said that was fine that I would get the 45.10 back once I returned the Uhaul. When I went to return it today I was unable to get the deposit back because he only listed it on the paperwork for the original Uhaul. So the lady that checked me in an Sunrise Auto told me to file a complaint and tell how extremely rude the initial guy was. I have never had such a bad experience renting a Uhaul as I did at Main Stop. It was like I was bothering him and he didn't have time to address my concerns all he was concerned with was the money. I will never rent from him again, not will I ever go inside his convenient store again. He was extremely rude and has no business renting Uhauls. I have been in Tennessee for 6 years and in those 6 years, the 2 4x8 trailers he tried to give me have not moved from the spots they were parked. It was apparent with how high the grass was around the tires and trailer tongue. I would not recommend this location to my worst enemy.

Tammy P.
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The location your company told us to drop the trailer to was a long narrow road hardly wide enough for a single car let alone a van with a trailer. when we got to the gps location all there was were homes no signs of any uhaul dealer. after a good 45 minutes a lady did answer just to tell us that she is not a uhaul dealer and has been out of business for over a year.She also told us that the uhaul company was told a year ago the same thing. When we called the 800 number all we got was the phone ringing and ringing. we called the dealer who rented the trailer from again there was no answer.we then looked up the nearest dealer who was helpful and we dropped the dam thing there. a day or two later we finally got hold of the dealer that rented us the trailer and to no surprize took no ownership of the problem and was frankly useless.It is now the tenth day of july and we have heard not one word from uhaul. Way to go uhaul. So the next question would be if we would do business with uhaul again the answer would be thanks but no thanks.

Sharon B.
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Customer did not leave a comment.

Kerry H.
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Customer did not leave a comment.

Rachel S.
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I wasn't present for the drop-off.

Dianna B.
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The manager who was over the uhaul rentals never returned my phone call or that of my son who picked up the cargo trailer. Fortunately, reserving on line is easy and convenient. The store clerk had to call her husband to wake him up in order for someone to get us logged out with the rental. The location is convenient but the point of contact needs to be improved.

Doug M.
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Never even left the store to look at trailer.

Greta J.
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We were suppose to pick the truck up at 8am and they were not ready. They wrote the wrong amount down for the fuelage and we had to wait over 30 minutes to get the keys to the truck.

pam F.
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Great ride and truck was great running for the trip!

Kenneth B.
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Customer did not leave a comment.

Kathleen B.
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Customer did not leave a comment.

Cory R.
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Customer did not leave a comment.

jessie D.
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Customer did not leave a comment.

Gary H.
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Store was not well marked and the GPS took me by the place 3 times. Tried to call and was put on hold and never got to speak with anybody. Place was in a very “undesirable location with sketchy people all around. The people that checked me in took 20 minutes to print a receipt. I left very angry!

Dawn C.
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Great person to work with.

bethany S.
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When returning, the clerk was not helpful at all. Just told us to park the trailer outside anywhere. Never checked out the trailer or gave us a receipt showing we returned it. When we did get the receipt by email, the trailer wasn't even checked in until 2 days later. Even though we had only used it for 24 hours.

David G.
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Have someone on site to check in units. Contract states rented 5/31 and returned on 6/6. Rental date is correct return date was on the 4th charging me 2 extra days. Now I have to take my time and try and correct.

Patricia L.
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This location didn't check paperwork, we had to remove tow dolly from the truck. Just not the type of folks I'm use to dealing with. Especially after a 900+ mile trip, rude/snobby was not what I was in the mood for.

PAUL W.
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Customer did not leave a comment.

James J.
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Customer did not leave a comment.

Monica R.
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Customer did not leave a comment.

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No improvement needed! Manager was very polite and helpful.

Donna R.
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Customer did not leave a comment.

JUDITH Y.
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Shop elsewhere I bought the rental insurance and when the truck was stuck in the mud the dealer told me it wasn't covered I had to pay a tow wrecker the insurance is a scam I would not recommend this ever

CLYDE H.
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Rent in advance try to but could not get no body to call me back

David B.
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The guy that does the rental there wasn't at the store at the time of my reservation. The employees there wouldn't go outside the building to locate the equipment. They called Uhaul and and an employee had me go out in the parking lot to track down the truck and hand truck myself while I was on the phone with said employee. Because of this process I was there much longer than I needed to be.

Howard G.
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I reserved the trailer online and declined the insurance. The agent at Main Stop verified that I had declined the coverage. However the receipt charged me for it. The agent said that he would back it out or have the district manager back the charge out. I receive my online receipt today and the $8.00 is still there. The service in Wartburg was okay but overall I was not pleased with the rental process and would like to have the $8.00 credited back to my credit card.

JOHN L.
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Customer did not leave a comment.

Mark G.
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The drop off location wasn't organized and needed more communication on what UHaul processes were. The clerk had no idea what to do or what we needed to do. I would NOT recommend this location to anyone dropping off in Wartburg, TN. I advise UHaul to find a different location in Wartburg or make it an immediate priority to visit and train that location.

Timothy K.
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The drop off location indicated above was not the drop off I used. The drop off I used was “Speed Mart” in byrdstown TN. They did great

David G.
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Could be a little quicker

Mark W.
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Apparently, the people who own the convenience store where I picked up my U-Haul does not also run the U-Haul business. Additionally, the truck I rented had been smoked in and let uncleaned. There was an ashtray full of ashes. This is unacceptable.

MICHAEL T.
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Customer did not leave a comment.

leonard C.
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Customer did not leave a comment.

MICHAEL H.
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Customer did not leave a comment.

Adam G.
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This was my first experience with a new trailer. That being said I have had some that were worst for the wear. Maybe be more strict on your dealers to maintain equipment

William P.
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Very nice people!

Dottie B.
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I had a very good experience the individual I worked with was excellent

Thomas G.
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The trailer I rented would not have passed a DOT inspection as one of the license plate lights was damaged and a frame member was twisted. several of the safety chains were missing the hold on rubbers. It was the only trailer like it at the location & I was doing daylight driving so I had damage noted & took the trailer.

John H.
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You cannot improve perfection!

Karen W.
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Customer did not leave a comment.

JAMES M.
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Customer did not leave a comment.

Travis H.
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Customer did not leave a comment.

PAIGE M.
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Customer did not leave a comment.

anita D.
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Be sure to check the gas level. It was not on full when I pulled out of the parking lot. However, I did completely fill it up when I returned. It was on 3/4 tank. I should have taken it back and verified this before leaving the store. Other than that....the experience was great. Well worth it to me and my moving crew to have the truck and the ramp to load and unload.

Donna W.
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The trailer was an older one but clean and usable. I was not given papers because the 'printer didn't work'. He said he would email them but that never happened. I was given a different drop off than expected and there was no way I would have known that if uhaul hadn't called me along the way to confirm.

TERESA K.
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Customer did not leave a comment.

Cynthia B.
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Customer did not leave a comment.

quintis C.
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Make locations understand that it's not there equipment is not Thiers it is a business opportunity with your company and that would help people in my area People that look like Me. Black.

Paige M.
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Customer did not leave a comment.

Dale W.
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You can't improve perfection!

Thomas G.
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Nothing! All went well!

RYAN S.
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Customer did not leave a comment.

patrick R.
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I would pull the brakes down when they are squealing and put new pads and rotors on as needed. I would not rent a truck to anyone that had break noise like this one loud squealing when hitting brakes. I have drove heavy trucks for years and think I know little about them.

Machelle C.
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Customer did not leave a comment.

john N.
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New location. Took 45 minutes to pick up reserved van. Cab if vehicle had not been cleaned.

DEBORAH B.
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Customer did not leave a comment.

Cary S.
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Customer did not leave a comment.

THOMAS J.
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need to have someone on site to assist customers showed up three times nobody there had to wait for hours just to return equipment very inconvienent!!! won't use u-haul again. thanks but no thanks...

JOHN V.
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Please specify that insurance is a must. Do not give the customer the option of not choosing "your" insurance only to have it added on by the equipment retailer with out an explanation. Remind customer to have wiring adapter from standard four point to their particular vehicle. I had to buy one as I thought your equipment came with one. Retailer had "Gone to Lumch" sign posted on door but was in the office, door unlocked and I went on in because I was a long way from home and wanted to start back. Please post retailers hours with more specific details.

DIANA A.
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Customer did not leave a comment.

AARON V.
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Customer did not leave a comment.

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I was highly impressed and pleased. The truck was newer, and clean. We had no problems what so ever with the truck or the rental place. The truck I rented was supposed to have been a 14 ft and all they had at the time was a 26 ft. Just as UHaul promised I wasn't charged extra for the larger truck. Thank You!

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