Customer Reviews for Main Street Storage
(U-Haul Neighborhood Dealer)

467 reviews

201 E Main St   Centralia, WA 98531

(360) 330-0639

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 330-0639

201 E Main St
Centralia, WA 98531

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

On short notice rental the car trailer was dirty. I cleaned up the trailer and all went Great. Thank you so much. Edward Miller

Edward M. 
Rating:
5.0

Very nice, easy and friendly

MICHELLE I. 
Rating:
3.0

No comments

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

The gal working there was super helpful, sharp and on the ball with everything.

Ian E. 
Rating:
3.0

Customer did not leave a comment.

Dempsey W. 
Rating:
3.0

The location was fine but my mobile pick-up experience was an absolute NIGHTMARE!!! Took 45 freaking minutes to pick up my truck after hours, when the U-Haul rep told me it was easy to do and would only take a few minutes. I even called U-Haul for assistance 3 times during my attempt to pick up via mobile process. HORRIBLE, HORRIBLE, HORRIBLE!!! Do NOT do this pick-up method (unfortunately I had to because I couldn't get to location to pick up before they closed).

Ranae K. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

daniel E. 
Rating:
5.0

Customer did not leave a comment.

SUSAN A. 
Rating:
4.0

It was just fine and where I always go if I need a U-Haul so no improvement needed.

ANITA JOYCE B. 
Rating:
3.0

I was told I could drop off vehicle in Issaquah. I was told there were multiple locations to do this. I went to an Issaquah location only to find there weren't any drop off sites in Issaquah, that I would have to drive to Renton to drop it off. Had the customer service person verified this when I picked up in Centralia, it would have not cost me time, my daughter time, frustration in locating a new location and in general setting back an entire day of "must get done" items to a chaotic mess. In general everyone was polite and nice. The information was incorrect, the effort to make certain I could drop off a truck was all it would have taken to not disrupt several people's day and events supposed to take place during the day. This was a poor experience, a frustrating experience, and it did not have to be this way. One phone call would have allowed me to not miss multiple places in a domino effect.

DEIDRE W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Nora G. 
Rating:
5.0

It's hard to improve perfection!

Richards K. 
Rating:
3.0

Customer did not leave a comment.

Chloe E. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Lovely person very helpful at the desk!

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Malcom W. 
Rating:
2.0

The truck didn't have cruise control and the transmission was going out I had it was ram in high RP gs for a long time I had to stop every 200 miles to spend $80 in gas it was ridiculous it should have been checked out for the long trip drive from Centralia Washington to Benson Arizona very disappointed in the quality of the truck and the quality of the business with everything

Lisa F. 
Rating:
5.0

excellent service

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
4.0

The staff is very friendly and helpful the place was clean and inviting

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

candle K. 
Rating:
5.0

Lady at the storage facility was very nice and very helpful.

JAMIE H. 
Rating:
5.0

Keep on Keeping on.

Ricardo B. 
Rating:
5.0

Employee(manager?) at this location was extremely helpful, pleasant and friendly. It was so nice having some like that help me during this day and age of the self service and non existent service one finds in most businesses. I will be going to this location from now on.

ROBERT THOMAS H. 
Rating:
5.0

Everything was great, experience was stress-free, will use this particular location if ever needed again.

Wendi C. 
Rating:
5.0

Customer did not leave a comment.

ELISE N. 
Rating:
5.0

Equipment was ready when we arrived. U Haul associate was courteous. We where in and on our way in a short period of time. I would definitely recommend Main Street Storage for any moving needs.

MICHAEL DENNIS N. 
Rating:
5.0

This was my first time renting a u haul and it was a Good experience. I have just one complaint, but it's for The people who built the truck. They need to have a Way to move the mirrors from the inside of the truck That is a safety issue.

STACEY LEIGH R. 
Rating:
5.0

Courteous service, prompt service

Kathryn O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
3.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn O. 
Rating:
3.0

Vehicle wasn't serviced (window washing fluid was empty, oil sensors were messaging that the oil was 0% serviceable, cable running down back of door to assist opening and closing was not secured. ) When I delivered the truck the receiver stated that they were filling a complaint against the storage unit that released the truck in that condition. I was glad I noticed these items before I left the facility. The truck was not a year old and had only 9,000 miles yet not maintained...

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

Darcy T. 
Rating:
5.0

Nice and friendly service.

randy A. 
Rating:
3.0

This place was closed when I dropped off the truck

Ronald M. 
Rating:
5.0

Very courteous and personable staff

David G. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Garrison B. 
Rating:
4.0

Was not happy with the truck. I made the reservation back in March for this truck and told them I needed a bench seat because their were 3 adults. I get there and I had to get one with 2 bucket seats and a very small middle seat. Going 1400 miles like that was not very comfortable. My sister and I traded off seating there but we still ended up with back aches and very swollen feet. Also the tranny sounded like it was ready to quit at any time and I had to have someone shut the passenger door rom outside because it wouldn't shut completely. Other than that is was fine.

DELINDA P. 
Rating:
3.0

Customer did not leave a comment.

GARRY L. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Carol A. 
Rating:
5.0

Very affordable, thank you

Makayla S. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
3.0

Location was not easy to find. Luckily I had a cousin with me who is a local. There appears to be a problem with the equipment rented, as we had to call for road service on it twice as it blew the right rear tire twice. We had to wait for almost two hours for a service contractor to arrive in Lake Havasu City, AZ from Needles, CA. The second time it blew, we were on I-40 in Eastern Arkansas, where the highway runs atop a large levee. Due to weather conditions on I-90, I-80 & 1-70, truck traffic on I-40 was extremely heavy. Thankfully the contractor only took about 20 minutes to make it to us that time. We had no further blow-outs, but we could smell burning rubber on our way to drop off the trailer after off-loading the vehicle. The U-Haul agent flagged the unit for inspection & repair.

RICHARD L W. 
Rating:
5.0

People were very friendly. It was a nice ,easy process.

Kay L. 
Rating:
4.0

Insurance costs are too high

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

milton A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
3.0

Customer did not leave a comment.

SHAWNA L. 
Rating:
4.0

Good customer service with courtesy.

Kathryn O. 
Rating:
5.0

The one working there was super friendly and helpful, would definitely recommend. Made the move set off to a great start.

Jared N. 
Rating:
4.0

Interior needed a wash, several sticky surfaces and knobs, dash, etc. Otherwise it was fine.

Chris O. 
Rating:
5.0

The truck was new and the staff was helpful.

AMBROSE D. 
Rating:
5.0

Your staff was very pleasant and helpful

douglas M. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

The gal there was terrific. Even let us in before she opened. Friendly. And, when our help didn't arrive, we called her and she provided multiple leads and helped us find last minute help to load - life saver!

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Very informative and cooperative

STAN M. 
Rating:
5.0

GREAT SERVICE

Brent J. 
Rating:
5.0

Nicole was great in making sure the truck was at the pick up spot and was on time. The equipment was clean and ready to get loaded. The truck drove great.

Brent J. 
Rating:
5.0

This location was wonderful. They even credited the cost of the dolly that I wasn't able to rent from the pick-up location. Awesome job ladies!

Victoria C. 
Rating:
5.0

Excellent Professional Service! No issues with the trailer. Towed like a dream.

Yoshio H. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Super friendly and informative. Everything went as promised. Would use again and tell all my friends! Thank you!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Staff was accommodating, friendly and fully explained the process, vehicle, etc.

Penny H. 
Rating:
5.0

I own a moving company and every time I have rented a uhual the staff is friendly I will recommend anyone to either rent a uhual from them or storage unit

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

karla P. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

When you put it in reverse the brakes growel

Brian M. 
Rating:
5.0

Customer did not leave a comment.

greh M. 
Rating:
5.0

Don't overtighten the connection. Double check that a normal person can remove it

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

I was charged for $10 worth of gas.($5 a gal.) I brought it back a needle above where it was when I picked it up. Also charged with a cleaning fee. I swept the box and the drivers compartment. Only made a 40 mile trip.

Kippi G. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

we have used both the drop off and pick up locations several times and always received great service!!

LADONNA V. 
Rating:
5.0

This lady that helped us was amazing and so kind.

Andreanna B. 
Rating:
5.0

Customer did not leave a comment.

Shawna P. 
Rating:
5.0

Nothing. The truck sizes I needed were secured.

Shawna P. 
Rating:
5.0

Customer did not leave a comment.

christian H. 
Rating:
4.0

Customer did not leave a comment.

Rachel A. 
Rating:
2.0

The personnel expected you to do everything for them. Unhitched the Trailer and place in the lot. Park the truck in the lot for them.

ken A. 
Rating:
5.0

The receptionist at the office was the best part! She did so great and was friendly.

Julie B. 
Rating:
5.0

Exceptional service.

jerold B. 
Rating:
5.0

Excellent customer service. She helped make sure the type of vehicle and the daily rental was the most economical for us.

jerold B. 
Rating:
3.0

Fix the trailer. Do NOT MOVE MY RESERVATION TO A LOCATION THAT OPENS LATER THAN WHAT I SOUGHT.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
5.0

Very polite very clean would go there again

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
No reviews have been submitted for this location.

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