Cab was full of leaves, after signing contract, went out and he started to clean the U-Haul. U-Haul also had an exhaust leakCHRISTOPHER W.
Customer Reviews for Mainstreet Consignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DMITRIY L.
The front windshield was filthy! Fully covered with dead bugs,dirt and dust. Even in the inside. The warning light that the window fluid was empty turned on within 3 minutes of leaving the location. This is first time I have rented from this location but I rented cargo vans from other locations several times in the last two months and every single time the front windshield was just as disgusting!! What is the problem?!? Uhaul expects the customer to return the vehicle clean inside! A clear window is a safety issue! The last thing any driver needs when driving an unfamiliar vehicle is the distraction of light bouncing off bug carcases and dirt. Wash the window. Only rent after checking routine fluids!Theresa G.
They corrected a oversight of the Hazel Dell location that failed to confirm equipment previously reserved.EDGAR C.
Bill treated me so well, worked to find a solution to fit my moving needs.. I I had a great experience and highly recommend !ANGELA P.
Customer did not leave a comment.LAMONT L.
Very friendly, courteous and efficient. The rental was just what I needed.RONALD C.
Customer did not leave a comment.Sarah W.
Absolutely the best rental experience with U-Haul. Great location, the guy was helpful and I came prepared. The motorcycle trailers are awesome. See you next time.Christopher S.
Main Street consignment helps with all your needs for your move.William D.
Customer did not leave a comment.gary J.
Just a little hole in the wall type agency, but the service was friendly, and efficient. The agent had to call someone to find out why the van could not be rented (not available) according to the website - even though yhe agent said it was not taken or reserved for the next three days. That is a Uhaul problem, and not the agents fault. You need to fix that because I was shunted over to a different vehicle due to that problem. Why does the website say a van is not available when it is sitting there unrented for the next three days ? The physical location worked ok, but with less amenities than typical of Uhaul. Friendly service made it better than it might have been otherwise.ROCK N.
Customer did not leave a comment.PEI-WEI W.
Parking area is difficult to get into and very small.Aubrie H.
Customer did not leave a comment.Gwendolynn S.
Customer did not leave a comment.GAIL S.
Customer did not leave a comment.KENDALL G.
Windshield wipers need to be replaced!!joseph M.
Let customers know ahead of time that this location does not open until 10:30 a.m. . Thankfully I remembered my cellphone and was able to do a remote return. That was a very easy, painless process by the way! However, a warning would have been nice. Still happy with the service U-haul provides.David A.
Better alignment between customer service reps and specific locations. I was supposed to pick up a truck from another location but the truck was not available. I was told that I would receive a $50 credit for the inconvenience but the local vendor knew nothing about that.Sam B.
online check-in FUCKING SUCKS. I'm never using that again.nathaniel H.
Customer did not leave a comment.Joy J.
Customer did not leave a comment.CASSANDRA W.
have more packing suppliesTODD NATHAN G.
The location was fine. The attendant didn't wear a mask. I have no idea whether or not the u-haul I used was even cleaned before my renting it. The truck itself was fine. It seemed a bit on the newer side although the cabin smelled a bit oily and gritty.John K.
Customer did not leave a comment.deresu G.
Customer did not leave a comment.Keith H.
Customer did not leave a comment.ROSALIE L.
The rental truck was old and had over 172,000 miles and never should have been rented out to go long haul. The springs on the right rear wheel gave out in the middle of the trip and so the right rear tire was riding on the wheel well. The van was bouncing up and down as a result and I was being shaken severely during the trip. Tried to call roadside assistance, but was on hold for a long time and eventually gave up. Drove significantly below the speed limit as the truck was leaning far to the right and was concerned about it tipping over. After finally reaching the destination the engine light was on. Called roadside assistance and someone came out to fix it. They put 4 quarts of oil in it, but the check engine light did not go off. This was a horrible experience that was dangerous as the truck was leaning so bad it was difficult to keep it in the lane. I was physically drained and emotionally spent from driving it. Because of the extreme bouncing, many of our belongings were damaged. This truck should never have been on the road. It was a horrible experience.KERWYN S.
Everything went very well. Excellent service!paula E.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.James A.
Make the process easier when there is a different driver from the person who rented the truck. I wanted my son in law to drive and he had to provide his information but also info about my daughter/his wife that wasn't even relevant because she wasn't there or even going to be driving.trisha J.
the dirty truck was very old and not equipped to go across state lines and over mountain passes. The truck was filled with cigarette butts and smelled awful.KATHLEEN O.
Customer did not leave a comment.RUSSELL M.
Customer did not leave a comment.PHILIP N.
Customer did not leave a comment.VERNA M.
The guy was rude. Wanted us to park the trailer in a spot that was only a couple inches bigger than the trailer. Then said he was going to charge us $70 for footprints in the trailer. We thankfully had babywipes and wiped it all out AGAIN. It was pouring down rain.Heather F.
Have ball mounts available and also different packing materials (mattress boxes and covers).KEVIN C.
your website experience sucks big timeARTEM M.
Clarity on whether parking a personal vehicle on premises is allowed during the rental periodAlaina R.
Well everything was ready for me the gentleman I believe his name was Kevin was very professional when I called very helpful so I'd say to the next customer it's a convenient place to go with no hasslesRUTH G.
1. The customer before us took the key with them so we had to wait 45+ minutes 2. Gas was not as full as manager reported so we got charged $10 when we dropped it off fuller than when we picked it up. We were so tired of waiting that we just jumped in and left vs. pointing it out. Manager should have done better at recording upon drop off!Kristine S.
Truck was dirty inside. Agent saidâ€ I'll clean any thing you want. I feel the truck should have been cleaned before I rented.James G.
We tried to do mobile pickup of a van in North Portland. When we got there, we went through the whole pickup process, but the key for the van wasn't in the lockbox. I then waited for probably 15 minutes on the phone to speak with customer service. Once I was able to speak to someone, she let us know that there were no other vans available at that location, but got us set up with a different van in Vancouver. The pickup process went smoothly once we were in Vancouver, but it was frustrating to try to get a van closer to our house and have the keys to it just not be there. Drop off after we used the van was easy and straightforward.Rebecca C.
Smooth, easy and accommodating. Very positive experienceCHRISTIAN LYNN B.
Customer did not leave a comment.Randi P.
Customer did not leave a comment.DARRIN S.
I'd provide more helpful feedback if you didn't post it publicly automatically.Kenji N.
Nice people worked hard for me on Sunday.Michael S.
Inside of windshield not cleanmichael C.
Customer did not leave a comment.Anthony M.
Keep up the great work!Robert G.
Make sure the person knows what he's talking about and be more up to date on Custer satisfaction. Also have a clean truck ready not a filthy one so I can't see any damages to report.Mark U.
Customer did not leave a comment.Luke P.
Customer did not leave a comment.Matthew F.
Customer did not leave a comment.Johnathan G.
Great staff at this consignment shop/uhaul location. Very personal and attentive since it's a small operation! Lovely peopleamanda B.
Customer did not leave a comment.bill T.
Customer did not leave a comment.Sarah Justine C.
Customer did not leave a comment.Gregory A.
Friendly people. Easy to deal with.Greg F.
The rental location was great. However the van had a very very strong cigarette smell. Most likely the customer prior smoked a lot in the van. It was quite strong.Jason C.
Customer did not leave a comment.judatha K.
This place will not only try to rip you off but commits fraud. Went to pick up a prepaid dolly and the guy tried to charge us again saying the payment did not go thru. Showed him it had and the account had been debited. Rented us a dolly with a broken strap so we were stuck waiting on roadside assistance. Delayed the long trip by 5 hrs. A day after we returned the dolly the location tried to recharge the card, luckily we got an alert from the bank and were able to stop the transaction. Please avoid at all costs.Danyelle W.
The lot is hard to get in and out ofJames M.
Nothing to improve. Bill was very efficient and handled the transaction very pleasantly even when it was a last minute need on my part.Michael G.
Over all it's a good location.Adam K.
Customer did not leave a comment.Darin H.
Bill was great and very helpful. This is now my new spot for Uhaul!Philip H.
The owner tried to RIP us off after we returned the truck the same day we rented it; he demanded $260 after I paid in full!! Go anywhere but here!! SUCKS!!!Christy N.
the transaction was smooth and efficient . thankssandra S.
Customer did not leave a comment.James A.
Customer did not leave a comment.william T.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.Bruce R.
Maybe it is just the way the van is, but I gave rented it twice and come to learn that the passenger rear sliding door can be difficult to close all the way. You really have to slam it.Zachary B.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.David J.
Customer did not leave a comment.Richard H.
Good experience, fast & efficientHerman C.
The owner lied to me and he told me he's not gonna charge me those extra stuff and when I return the box truck he charged me a price I don't like it the worst U-Haul ever I rent a lot of vehicles before from your house and they were really nice and I understand and work with you this people they don't like to work with people they are assholes I will never rent from there again and I will never send anybody there they are liarsBALACEANU R.
The staff was professional and extremely helpful. The staff was knowledgeable and experienced working with u haul moving. I would highly recommend this location.Vickie T.
Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60Karter L.
Customer did not leave a comment.brett S.
No lift truck as I requested.Darrin S.
Customer did not leave a comment.william T.
This location was very helpful as they rescued me from a different location that was unable to provide the services they promised at the very last minute. Thank God this location was willing to stay open and save my skin. They were very accommodating.eric S.
The folks managing this U-Haul location are very helpful and kind. They helped me trouble shoot my reservation and I super appreciate them. All of my problems were caused by the app/online reservation process It is very unclear how to obtain the code to the key lock box in the app/online. Thankfully these actual humans were there to sort things out.matt J.
Everything worked out pretty well for me; however, there was only one very cordial and able employee (Kevin). I was lucky that I was the only customer at the time I needed help. When I came back, just a few hours later, folks were backed up. Kevin (?) was still handling the pressure, and really quite well. Prior to coming to that locale, I'd stopped at the Hwy.99 store, waited in line for 20 minutes, even with multiple employees, only to be told they did NOT have a 10-ft. truck like I needed. They said that they would oblige my request that they call down & reserve said unit at Kevin's Mainstreet Consignment location, but hadn't done so by the time I got there some 20 minutes later.Rod S.
Kevin went out of his way to be accommodating and helpful. I was on a tight schedule with people waiting to help with the move. Your 24/7 app is cumbersome and it made the rental process very frustrating. I needed assistance and no one answers the phone or responds to chat. It's a horrible replacement for good customer service. Good thing Kevin was there or I would have gone elsewhere.todd H.
Customer did not leave a comment.Steve E.
Customer did not leave a comment.George P.
Always a pleasurable experience at Main Street Consignment. Janice did an outstanding job! Keep up the good work!Brian M.
Customer did not leave a comment.Mark H.
Fast easy transaction. Pleasurable U-Haul agent was flexible to our needs. Second U-Haul rental within one week or so, but from different states and locations. This rental was very smooth and I did not have to wait too long for assistance. Would use this location again.Eric M.
Customer did not leave a comment.Carl S.
I am disabled and it was difficult to get around.pamela R.