Neither the dolly not pads were in the truck.Kira O.
(U-Haul Neighborhood Dealer)
Vancouver, WA 98663
- Mon–Sat10:30 am–5 pm
- Sunday11 am–4 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, WA 98663
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- 4.0 Average Customer Rating
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The gal was new that helped us. She did a great job.Jodi B.
There was not consistent cell service at this location so even when we called for help, we were unable to check in and access the truck in a timely matter. We arrived early and didn't leave until 35 minutes after out check in time.Timothy S.
Good customer servicedylan S.
I absolutely DO NOT recommend this location under any circumstances. They rented me a filthy 15' truck with dog hair all over the seats, container of sauce on the drivers seat, busted batteries on the floor of the cab, broken glass, trash, dirt and dust covering the floor of the truck. Also, the gas tank was nearly empty. Complete nightmare. She used a different type of scanner than the U-Haul one. Computers not working, credit card scanner not working. She took a photocopy of my license front and back instead of uploading it to my account with their U-Haul scanner. She (Amber) knew it hadn't been cleaned. As we were walking to the truck she said, if it's not clean you should complain. Said that 2-3 times as she ran back to the office which is also a furniture consignment store. This whole experience felt shady and bizarre! If I hadn't already hired 3 guys to load the truck on the other end (and they were waiting for me 20 miles away) where the job started, I wouldn't have followed through with the rental. It felt like it was a big scam. I'm asking for my money backâ€¦ we'll see I guess.lori S.