Customer Reviews for Majestic Lube USA
(U-Haul Neighborhood Dealer)

Rating:

3.0

Unlock door during business hours. Don't have customers greeted by an off leash pit bull Staff with a human who is professional and speaks.

Rating:

3.0

The truck had mechanical problems and the equipment I really needed and has reseeved was not provided, yet I was charged for it.

Rating:

4.0

Drop off was after hours

Rating:

3.0

It's an automobile Lube store. There was nothing clean about the location. No parking. Had to park next door at a gas station.

Rating:

5.0

Friendly, honest and great rental experience.

Rating:

1.0

Unfriendly

Rating:

2.0

The U-Haul reservation was not acknowledged when I needed it and ended up pushing my move time by 3 hours even though I made the reservation almost three weeks in advance.

Rating:

2.0

I didn't know what time they closed. I got there about ten minutes before they closed. The guy who behaved like what I will just title him as the "manager" told me he, "Already shut down [my] U-Haul [screen] but you can just leave it here and I'll check it in, in the morning". I wasn't comfortable with that because I was turning it in a day early. I would have been happy with just a signed hand receipt of some type, and I could have taken a picture of the trailer parked there, but he didn't offer anything except, "come back tomorrow". His unspoken message that I heard was, "to hell with you, we're going home". I get that the primary business is an oil change place but, this is also part of your business. You're contracted to U-Haul. I needed to drop the trailer off because I didn't need it anymore and I had to drive someplace else and load some stuff in the bed of my truck. It shouldn't have been a problem in the first place. I just told him to forget it and I'll just do a self-turn-in. The manager offered no help with unhooking the trailer, despite there being at least there staff members there. As the "manager" and one of the other employees were driving out past me as I was unhooking the rather heavy car hauler, the employee asked me if I needed help. I already had it unhooked so I declined and they left.

Rating:

5.0

Nice place and convient

Rating:

2.0

Cleaner and more well organized

Rating:

2.0

Allow me to choose the drop off location. Majestic Lube parking was very limited, crowded, no easy place to turn around. Very small, back alley garage atmosphere waiting room. Attendant thought my final billing for extra days was final receipt for total move expense.

Rating:

3.0

It would have been nice to have a pick up closer but overall we are pleased.

Rating:

3.0

Know what employees are saying and doing. Be honest and treat folks with correct information. Horrible experience. Not honest company. No correct information. Maybe hidden fees, undisclosed. Lack professionalism. Educate your employees. Stop over charging and learn to communicate properly.

Rating:

5.0

Mike was extremely professional and personable. Great experience

Rating:

1.0

We did not even receive the keys for our rental. Thankfully U-Haul support was able to find us another rental and fast or we would have been screwed.

Rating:

5.0

Employees very helpful

Rating:

3.0

Just poor customer service. Man was very rude.

Rating:

2.0

Small area to return a vehicle.No one was there.It was after hours.

Rating:

1.0

When I picked up the trailer the dealer hardly looked up at me. The location was a mess. The trailer was covered in dried on mud and some of the marker lights didn't work. The location where I dropped off the trailer was just the opposite.

Rating:

5.0

My moving company was fantastic. Would highly recommend you guys to anyone who are looking to move.

Rating:

4.0

Friendly service!

Rating:

5.0

Those guys are awesome, I would have them work on my personal stuff.

Rating:

2.0

AGAIN, the app would not let me complete my return. The drop-off location was not open so no people to help. After calling the store where I rented from, I was told to call 800-go-uhaul for help. That agent was able to help me bypass/restrt the app process & leave the vehicle. The requirements for uploading photos at pick-up and drop-off are a big hassle! I rented another truck the following week from a different location and there was a world of difference in the customer service and willingness to complete the rental themselves with no suggestion that I should "just use the app"

Rating:

3.0

Dirty rest room not clean at all.

Rating:

5.0

My lease was smooth and quick.

Rating:

2.0

Nobody was there when we went to drop off around noon. The parking lot was very small and not easy to manuever.

Rating:

4.0

Friendly, courteous staff.

Rating:

5.0

Had feat service at beginning and end.

Rating:

5.0

Winter conditions makes a truck dirty outside and in the cab, but just how hard is it to give it a quick external wash and mop the cab floor? Found a food item on the cab floor by the drivers seat. Not a major problem, but indicates cab lack of cleanliness. Storage space was clean.

Rating:

5.0

I had to have road rescue come and they replaced the battery because of a loose battery cable that wouldn't fully charge the battery.

Rating:

5.0

The online check in was frustrating. But I’m not good at that sort of thing. A supervisor got on and helped me.

Rating:

4.0

Have wifi on site.

Rating:

5.0

Mike was super in making sure that I understood the final billing and was set before departing. Great folks here in Canon City. Thank you.

Rating:

4.0

Customer service was great. Thank you.

Rating:

2.0

Was charged more when returned a was not under on fuel. Was under mileage by 3 miles and cleaned it well. The price still went up from quoted price. I have used uhaul many times now an never has this happened till now. I will find another company next time.

Rating:

5.0

Mike did a great job explaining the process.

Rating:

5.0

Once again, I was very happy with the staff. I will be in touch with them personally.

Rating:

3.0

The location is okay but could use a little cleanup.

Rating:

3.0

They did fine.

Rating:

1.0

Fords steering is very bad bump is crap, price was abit to high trailer registration do 8 mouths ago

Rating:

5.0

They were quick and efficient when I dropped off truck. Nothing to improve

Rating:

5.0

They were great to work with. Friendly and efficient

Rating:

3.0

That dude gave me a truck from hell. ALL of the check brakes lights were coming on. The windshield wiper worked periodically. The low engine coolant light was on. The truck shake like it was being driven on a bad dirt road.

Rating:

2.0

Truck inside very dirty. Rate changed because Uhaul didn’t have truck ready at original pickup location

Rating:

5.0

They were fast, friendly and went beyond to help.

Rating:

5.0

I had trouble getting my lights connection to work. Both your employees were very helpful.

Rating:

3.0

Improve customer parking area.

Rating:

4.0

The staff is quiet and did not appear to like dealing with clients.

Rating:

5.0

Fast service. Efficient check out.