Customer Reviews for MAK Repairs LLC
(U-Haul Neighborhood Dealer)

181 reviews

513 W Pratt St   Hebron, IN 46341

(219) 996-2211

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(219) 996-2211

513 W Pratt St
Hebron, IN 46341

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 8 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Just keep doing what you are doing. Cant improve on perfect!

VICKI K. 
Rating:
5.0

Friendliest people! Great hours! Would rent here again, even though it is not the closest location to us! (We were rerouted here by UHaul when locations closer to us did not have what we needed or opened much later than we wanted). We had a great experience renting here!

Valerie T. 
Rating:
5.0

Nice people to do business with. Real helpful. Will use there services again and recommend them to my family and friends.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

CALLED AT THE LAST MIN AND GOT RIGHT AWAY NO TIME AT ALL WAITING VERY HELPFUL AND FRIENDLY

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

Kind not agreeing with sending private information via Email but overall went well. Thanks

Jose A. 
Rating:
5.0

Great service

Jason S. 
Rating:
1.0

I was charged $128.00 on the day of rental when it was suppose to be $53.00 I showed the lady the transaction on my phone. She then said it was my banks fault. I contacted my bank and they said it had nothing to do with them. I showed up first thing Monday morning to see if they had figured out a way to resolve the issue. I was told I needed to contact corporate. Was also told I'd get a call from a manager and it's been hours with no call from them. I have spent hours on the phone with uhaul customer service and my bank. And still can't get uhaul to get their shit together and refund my money. Absolutely disappointed with uhaul as a whole and do not plan to ever use them again and will be sure to tell everyone I know about this poor experience with uhaul.

Dave H. 
Rating:
5.0

I can't thank you enough for being able to return the truck so close. Thank you.

BONNIE D. 
Rating:
2.0

It was not the fault of MAK Repairs. It was UHAUL and customer service

Karolyn S. 
Rating:
1.0

Charged without evidence of damage?

Michael K. 
Rating:
5.0

I had rented here in the summer, owner provided excellent customer service. Unaware he was closed Saturday, I called Valpo & discovered I could rent through the same company on-line! We were only moving furniture from Hebron to Kouts. The process was great except for being slow for someone in a hurry. Thank you! Martha M.

Martha M. 
Rating:
5.0

Very nice and helpful people

Joe R. 
Rating:
5.0

Staff was very helpful explaining the 24/7 option. I was able to pick up vehicle after hours.

Timothy R. 
Rating:
5.0

it was all good the way it is

james G. 
Rating:
4.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Your app is absolutely horrible for after hours returns. When I was unable to get the app to work, I called customer service and requested a call back after the recording stated that the wait would be 52 minutes on the phone. Left all the requested info. and never got a call back.

Timothy B. 
Rating:
5.0

Not a thing needs to be improved. Top-notch operation!!!

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Lin S. 
Rating:
5.0

Customer did not leave a comment.

Marquis D. 
Rating:
1.0

The original location for drop off was supposed to be 24 hours...I got there at 6:05 pm to drop off and it was a locked lot with no way to get in. After a 48 min wait on hold I was able to get ahold of uhaul customer service and they were able to find me another drop off that was actually open..wasted alot of time trying to drop off trailer,very unsatisfied with that part of it

Sean R. 
Rating:
1.0

it was too far I drove at least 30 miles to get it and back to my loading spot... and got charged for it

Alexandria C. 
Rating:
3.0

Reserved my moving truck in advanced online and received confirmation it would be there at the Roselawn location. Day of moving our truck was not available and we were told there was not one within 200 miles. I will say the gentleman working at the Roselawn location really advocated for us on the phone with U-Haul. We had to drive out of our way and had to take a smaller truck but he figured something out for us and also asked UHaul to reimburse us. We were so thankful for him. He fixed a major issue that U-Haul caused and even got us money back. We would not recommend U haul again but definitely the rental place in Roselawn for other needs. U haul did refund as they said they would but we would have really been in a bad situation and I wouldn't want that to happen to someone else

Michael R. 
Rating:
5.0

the front end of the box truck we rented was not in good shape. We had the truck loaded and the front end would shake when we approached 50 mph. It was quite scary to drive.

Tricia H. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Everyone was very nice and helpful.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

nikki H. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R. 
Rating:
5.0

Good helpful people!

John T. 
Rating:
3.0

This location was great, but we shouldn't have had to travel an hour outside of the city to pick up a normal truck

LOUIS M. 
Rating:
5.0

The people at this UHaul site were friendly and courteous and efficient. The truck that we used was clean in both box and cab, and it drove well on the open road.

Jim S. 
Rating:
5.0

Great customer service. Very knowledgeable and friendly, excellent maintained equipment.

William F. 
Rating:
5.0

Excellent client service, excellent equipment !

JOE D. 
Rating:
5.0

Everything went well. Truck was ready to go. Excellent customer service and woundful experience.

Ginger S. 
Rating:
4.0

The truck was clean and damage free but the power steering wasn't working properly Nd a smell of antifreeze came through the vents while using the defrosters

James A. 
Rating:
5.0

Friendly staff will use them again

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Awesome service and convenient. Can't beat the price either

Kelly S. 
Rating:
5.0

450 mile move went smooth.

Walter V. 
Rating:
5.0

Everything was excellent, have rented 3 Uhaul's from this location, everything is always great!!

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Marsha M. 
Rating:
5.0

Office was closed at the time of drop off.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

i love this location i have rented from here often. i wouldnt change a thing they are great company and a absolute pleasure to work with always accommodating.10 stars

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

The staff was so lovely. Friendly, efficient, and so helpful.

Ariana W. 
Rating:
5.0

#1 customer service, the owner is soooooo Great!!! Really can't think of a thing they can do to improve on customer service!! And the receptionist is great also!!! I'll be back to rent a U Haul for my mom!!!

Deborah S. 
Rating:
5.0

This is the most positive interaction I have ever had with U-Haul. When I called to make the reservation, Tanya was able to suggest a rate that saved me money due to the number of miles I was going to be using that day. I can't say enough about the excellent service and quality of the equipment from this location, Definitely will be using them in the future. Thanks MAK!!

JERRI T. 
Rating:
5.0

Customer did not leave a comment.

adam B. 
Rating:
5.0

Guy place friendly people.

RICHARD S. 
Rating:
5.0

The new cargo van is great, quiet and smooth ride, seats are comfy, Mike at the shop is customer friendly, knows his stuff. He understood and took care of my transportation needs. Great job! Thanks, Ben.

Ben Y. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Megen T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

We dropped off the trailer on Wednesday May 27 at approximately 5 pm. They didn't check the trailer in until today at 831pm which caused uhaul to charge me for an extra day of service. Very disappointed.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

chris Z. 
Rating:
5.0

I have rented from uhaul before, and this experience was excellent. Would recommend this location to anyone looking to move

Marie T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Extremely accommodating and fruendly service.

Frank T. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Franklin B. 
Rating:
5.0

The owner was outstanding in his service to us. He served us as hand free as possible during this pandemic. He was super friendly in explaining all that we needed to know. I will definitely recommend him on our towns public forum.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Maegen was very professional and helpful. She understood my needs and followed up to make sure everything was great!

Ben Y. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Maxmillian S. 
Rating:
4.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Mike U. 
Rating:
5.0

Everything was and went great. No problems with anything. Love it.

Sue M. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

U-haul in Hebron are very friendly and caring. There doing there no change on anything there

Belinda K. 
Rating:
5.0

Customer did not leave a comment.

Belinda K. 
Rating:
5.0

All pleasant people, great service. Only constructive feedback I could give was to U Haul... I picked this unit up at 9:00 AM and I started getting messages very early the next day to return the truck by 8:00 AM. Otherwise a good experience.

Thomas H. 
Rating:
4.0

This truck was so awesome that I was trying to figure out how to justify it for every day driving. The staff was extremely friendly and attentive.

Tamara H. 
Rating:
5.0

Customer did not leave a comment.

Lurlene H. 
Rating:
5.0

MAC Repair is a Very helpful and friendly establishment. The building site was professional and well maintained. We could not have asked for better service. Very accommodating. We told them what we needed, they bent over backwards to help us out. I love this place and will recommend it to all my family and friends. Thank you SO Much! The Davis Family

Bobbi D. 
Rating:
1.0

I was charged for a trailer that I never even needed at all because of this trailer with its jagged sliced up license plate on the back of it the cut me open and had me go to the hospital I was even able to return the trailer on time that I didn't even get a chance to use and wasn't even allowed to get any of my money back and then when I tried to return it on Friday when I got out of the hospital I was told specifically by a U-Haul representative that they'd rather me return it the following day on Saturday Even though I was trying to return it on that Friday and now above everything else I am being charge for a whole extra day of usage for truck and trailer when I was told to return it the following day when I tried to return it Friday night!

Aaron T. 
Rating:
5.0

The people were friendly, everything was in good shape, and there was plenty of room to pull out with the large truck and car trailer.

Teresa S. 
Rating:
5.0

Personnel were extremely helpful and pleasant to work with. Excellent representative of your company!

william F. 
Rating:
5.0

Pleasant experience. The owner and experience met our expectations in a very positive manner.

peter K. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Get rid of the phone return. It is a huge pain ?? in the ass. It takes much longer than necessary. I recently returned a van to the Schererville location after a VERY long day and it took me 25 minutes in the dark after midnight to do the phone check in on RT. 30 and I was scared to death out there. Terrible terrible policy.

Lin S. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

The clerk was very friendly and accommodating while she was working with the companies faulty equipment

Adam K. 
Rating:
4.0

Computer issues.

Neil H. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
3.0

Are trucks supposed to be washed before given to customers? There were hundreds of bugs on the grill, mirrors, windshield, etc. of the truck. Inside of truck we not horrendous but clearly no cleaned.

Joe L. 
Rating:
5.0

Honestly they don't need to improve, they were friendly, helpful and professional. In the future they have me as a customer...

Dan M. 
Rating:
4.0

I was not pleased that an arrangement regarding pickup and drop off mileage was no longer being honored. UHaul makes A LOT of money on rentals...we pay a daily fee PLUS mileage PLUS a tank fill up. Allowing a small amount of mileage to be forgiven because location is not convenient should not be an issue for a company this large. I run a very small business on which I must watch all costs closely. It saddens me that UHaul is not more supportive on a small consideration such as this. I will need to change my UHaul relationship because of this.

Linda S. 
No reviews have been submitted for this location.

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