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WILFREDO R
Customer Reviews for Malak Chevron Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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EDUARDITO RStaff was not helpful in any way and the communication between was poor. Never helped with unloading tow dolly and had to do everything by my self.
ANDREW BQuick, friendly and efficiant.
JANETTE CThey probide a fast service and we are very satisfied
AYAN VOmg the owner is so friendly and helpful! I fully recommended. The truck was clean. Very easy process.
CAROLINA CI need information or my refund since I made a deposit of 100 dollars and I have not been reimbursed.
FRANK OMy truck was pretty dirty i dont like my experience with that location
Emmanuel VUpon arrival since this was a gas station that you could rent Uhual equipment and trucks from I pulled up to the gasoline pump and I pumped $15.75. Parked the truck next to other trucks on the side of the building. When I went inside to return the key I was expecting the guy behind the counter to come outside since he asked did I put gas back into the truck, I said yes and he said ok. I asked if he was going to go look at the fuel gauge and give me a receipt. He said I’ll email it to you in a few. Mind you nobody was inside the building and the parking lot was empty, which I found strange but assumed everything would be okay since I had a receipt and pumped gas on camera. “I was wrong” , 2 hours later I get a email of the rental and I was charged for 2 gallons of gasoline which I put gas in the truck!!! I had to call customer service and send them the receipt to get my reimbursement money back for the senseless charge. This should’ve been avoided if Malak Chevron employees were honest.
DANIEL BThe pick up process was very efficient and the customer service was excellent.
JAMAR FVery professional and good environment
NINFA GThe car had extreme amount of dog hair when we went to pick up and there was no other choice. This location also added coverage even though we specifically said NO! Terrible experience.
BERK GEverything is always ready I’m in and out with truck, no long wait
JULIA GI was charged $25 for a fuel charge when I literally refueled it at the drop off location to avoid this fee. And I returned it with the same amount of fuel I had when I picked it up.
JOHNNY OEverything was great except I was charged for an extra dolly. Clerk told me it would be taken care of but it wasn’t.
RODOBALDO GN/A
SHONESE GMe tomaron el dinero que quisieron nunca me dejaron claro cuánto sería el monto total a pagar la persona que lo rentó dijo que no sabía cuánto costaba solo lo utilice 5 horas no recorrí más de 30 millas la mayor parte del tiempo estuvo estacionado no volveré a utilizar esta empresa
DOUGLAS CThis location is a convenience store, l had to wait in line to be helped, behind people getting fried chicken, cigarettes and lotto, when l was finally helped, the employee was not helpful at all, he did not check the truck with, or pointed to where it was parked, l had to use the key on 2 trucks to find mine. The truck l was given was old and really dirty, l have pictures, it also had spider webs on the wheels. I complained to another worker that changed shifts, he went to look at it and he said that is how they rent them. I drove out, the truck was very old, had 97k mikes and drove very bad, (l had to drive 247k mikes) While driving away, l tried to clean the windshield and the passenger windshield wiper was gone. I had already driven a mile, l drove back and asked him to exchange the truck, the second guy was there, he told me to park the car and gave me the keys to another truck. What a difference!!! It was. 2024, with 69k miles, full tank of gas, it wasn't perfectly clean, but it was a lot better, the trip was good, l used the truck, swept the back and drop it off at the final location. Usually l have no problems with trucks, this is the first time l have an issue, thank hod l had the courage to bring the truck back and exchange it! I hope my story can help to improve the service in that location. Jc
JEAN DLied to
JIMMY SMissing wire harnesses when I brought it up the owner said “just cancel then” you should not be allowed to give someone traveling across the country a trailer with no lights, also I was charged travel protection when I specifically said no!
Dameniel ONothing
James PEasy pickup and return but the truck was dirty with dirt in the back.
Mark VThe truck was old and not a lot or information with the pick up regarding miles .
Carlos RGood place to work with
ASHTON HI was denied a refund or reimbursement of extra gas that was placed in vehicle. This location was not professional.
Brian GVery cool people to do business with if the need arises I will use them again
James PGood service and attention
AARON MThe van smelled like pee. Front desk staff was very rude at check in. At check out, someone else took care of me and they were nicer. The check-in guy charged me for an Extended Rental when I only needed the van for a couple hours. Now I have a pending charge for $164 when my final balance was actually $51. I hope the $164 charge clears soon. If not, you will hear from me again.
Jesus PDirty truck, terribly rude staff at store, worst truck rental experience ever. Owner would not check in my vehicle, flat out refused. Had to do everything in Uhaul app.
Eliel MMake sure the representatives are fully versed in finding options for your customers. I called another location to assist in completing my transaction.
Wallace TExcellent service
benedict oWas charged a cleaning fee for no reason van was left clean
Davion RThe owner was very very helpful and kind.
TONYA WThese people saying I didn't fill that tank up when I bought the gas at the same Chevron I took the haul from. They wayyyy over charged me and I don't think this place needs to be a place that u allow people to rent from y'all. They don't talk English and it was a horrible experience from beginning to end. I rented from uhaul before and never had this happen thru directly.
Cherrise BVery Good
ALLAN Mexcellent service
Kathy SFirst it was dark outside and clerk just handed me a key and I ask” where is the truck”? He seemed annoyed that he had to go help me look for truck. Truck was smoked in and has cig ashes all over. And, the air bag light was on!!! Not safe at all!!!
Eula SThis is the third time I've rented from this location. The manager is so friendly and cordial. The online reservation process & check out process is so easy. The equipment is always clean and ready to go. I really appreciate the professional way this location handles customers.
Sharon SClean truck and measure gas more accurately, I returned the tank with more gas than there was before and still got charged over 25$ for 5 gallons which is absurd for a 20.3 mile rental!
KEVIN SGreat customer service!!!!
Angela B5 star service, only gave 4 because the location didn't have moving supplies that I normally purchase from uhaul when moving.
Candice SMalic has been a great acquaintance of mine for many. Many years. He rind a top notch operation. His uhaul operation is no different. Just a great business all around. I purchase my gas there and have used his uhaul business numerous times. 10 star rating for me.
SARA CI made prior reservations but they said its cancelled you have to do walk in. The truck was not clean, somehow i ignored it but took a photo, now cleaning charges in my bill The initial 10 ft truck which i was given , ac was not working then they said you can take the 15 ft one , now they are charging 15ft rental. While it was there fault.
Subhajit G