Customer Reviews for Malav Enterprise
(U-Haul Neighborhood Dealer)

1948 reviews

10921 York Rd   Cockeysville, MD 21030
(N Of Warren Rd)

(410) 785-3166

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(410) 785-3166

10921 York Rd
Cockeysville, MD 21030
(N Of Warren Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mr. Ken is great to work with.

BENJAMIN M. 
Rating:
2.0

The uhaul attendant wasn't pleasant

ORLANDO B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Nice fellow runs the place - I had no trouble getting a truck on the same day I requested one.

David B. 
Rating:
5.0

Friendly and good customer service. Highly recommended!

COLUMBUS E. 
Rating:
1.0

Adjust prices

JOHNISE W. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE K. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Excellent customer service and highly recommended.

COLUMBUS E. 
Rating:
2.0

Manager was rude truck was dirty

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M. 
Rating:
5.0

This u-haul location has great customer service and is pleasant to deal with.

COLUMBUS E. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER M. 
Rating:
1.0

My bill was 88$ I have$143 And $94 pending on my account. Why the hell did you take more than my bill. I will be reporting this ASAP. I WILL NEVER USE YOUR COMPANY AGAIN. JOSEPH HALL 202.491.3528

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

SHARON C. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY H. 
Rating:
4.0

Customer did not leave a comment.

BEN M. 
Rating:
5.0

Friendly and experienced. Took no time at all picking up or dropping off. I love this center.

TERESA R. 
Rating:
1.0

I wouldn't even give him 1 star. I returned the truck after hours and placed the key in the box like Malav instructed me to do. Someone must have hit the truck over night after I returned it because he charged me $100's in damages and then created a fabricated damage report with dates and accident information completely made up that did not match with my rental period. Then the regional franchise manager, Don, who is a major D-bag refused to refund the charges despite admitting to the fabricated accident report. BEWARE!! Unfortunately, Malav and Donny don't know my husband owns a law firm so I'll end up faring much better than most despite the tremendous absurdity of this.

JULIE A. 
Rating:
5.0

The owner at this location is awesome! I caught him as he was leaving and closing up. I didn't realize he closed at 4:30pm. He came back inside and assisted me with the truck rental! I am very appreciative of his great customer service!

ASHLEE MARIE R. 
Rating:
5.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Not a thing. This location always exceptional! I use only this location.

GERALD W. 
Rating:
5.0

I seem to need a truck for something once or twice a year and my experience at this location every time has been excellent! For some years now this has been my place of choice!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

andrew H. 
Rating:
3.0

The Truck needs some major repair. Alignment, Break....

Makan M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Excellent Service at this location

Richard S. 
Rating:
2.0

We returned the van at 4:30 and the office was closed. We noticed at that time we were 1/4 of a tank of gas shy of what was required. For that amount we didn't think it was worth leaving to get gas since it would have cost about .50. Was shocked that we were charged $18.00 for 1/4 tank of gas. We couldn't see the mileage because a "oil check" blocked the mileage so I assume we were charged for the correct mileage.

TERRY H. 
Rating:
5.0

I think your company wide policy of increasing your mileage charge on weekends is ridiculous, especially for someone like me, who uses your trucks on a regular basis. From now on I will use Penske on the weekends.

MICHAEL S. 
Rating:
5.0

So quick and easy pick up

ANN D. 
Rating:
4.0

Customer did not leave a comment.

DONNA P. 
Rating:
5.0

Good, fast, friendly service

Ali R. 
Rating:
5.0

Customer did not leave a comment.

FOUAD K. 
Rating:
1.0

The location is a very poorly run facility. I had 2 small boxes left in the back of the van and could not dispose of them since it was well after hours on a Sunday and I was charged $25 for that. I will never do this again and get charged $25 - absolute ridiculous...

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET S. 
Rating:
5.0

continue to provide good service. the people that work at this location is real professional. This is a good location.

LEON A. 
Rating:
4.0

Customer did not leave a comment.

ISAACGENE P. 
Rating:
1.0

Not only was the reservation wrong and changed despite conversations with Dave at the Filler Up and he guaranteed me a truck. I then picked up the truck and the man didn't have any record or paperwork for me. He handed me a note with miles?! I called the Uhaul customer service to explain and request that I could return to the original location I needed. They yelled at me to “stop explaining to me” and passed me to someone else. She told me no multiple times and told me I had a contract and had to honor it. I'll never use Uhaul again. We have moved multiple family members this past year and will be moving my parents again in May. Rest assured we will find an alternative.

Sarah L. 
Rating:
5.0

A little more de-icing of parking lot (during winter) would be great

Foston S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

The gentleman there was pleasant and helpful. Will definitely use this location again.

Stephanie Y. 
Rating:
5.0

Customer did not leave a comment.

BRANDIE B. 
Rating:
4.0

1. Person in office needs a new mask as his could not stay over his nose. 2. For pick up, truck was parked so ridiculously close to another U-Haul vehicle that I had to collapse mirrors just to back out!!!

Jeffrey C. 
Rating:
5.0

Everything went perfect.

DON H. 
Rating:
4.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

MARCIA B. 
Rating:
5.0

Malav Enterprise location was great to deal with. Equipment was clean and ready for us when we were told it would be. We will certainly rent from this location again.

CARTER D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

Mr. Malav was very pleasant and I will be returning to this location for future rentals.

IAN S. 
Rating:
5.0

I always have a good experience here!

Mary L. 
Rating:
5.0

Air conditioner didn't work the whole way from Baltimore to Florida.

Columbus E. 
Rating:
4.0

Customer did not leave a comment.

Liang Y. 
Rating:
5.0

The gentleman at the counter is very helpful and easy to work with. My go to place for U-Haul rentals

STEVEN W. 
Rating:
1.0

Very difficult to deal with representative who lied and stole from me. I have had good uhaul experiences and this one was pretty bad. I wish he didn't suck. Most of the google reviews for this location confirm this sad truth.

Thomas W. 
Rating:
4.0

Repeat customer

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

heiko O. 
Rating:
5.0

Customer did not leave a comment.

Isaac P. 
Rating:
5.0

Thanks!

William K. 
Rating:
3.0

The only thing I received that I actually reserved was the appliance dolly. Could not provide location, truck or any other things I needed. Website did not allow me to pick up or return truck virtually. I waited in line 30 minutes behind three people to pick up the truck because web feature didn't work. Slow service, disappointing and truck had a windshield that was severely cracked when I got the truck. The truck was not cleaned out well by the time I drove it away.

George M. 
Rating:
5.0

Customer did not leave a comment.

MARGERY H. 
Rating:
5.0

They were very helpful and friendly. Had the equipment I needed and helped me to make sure I had the time needed to move everything from a condo to the destination of each item. I would highly recommend Malav Enterprise. Much better than some other U-Haul places I have used in the past. They are small, but mighty

MARY S. 
Rating:
5.0

Not to have you employee harass the customer

MICHAEL R. 
Rating:
5.0

You guys screwed up!!!! the morning that we went to pick up 20' truck, even confirmed the night before, found out the half the truck was available, thankfully the sweet woman there found us a closer one - YOU GUYS SUCK AS FAR AS FUNDING ONE CLOSE!!!), e fiscove Next morning after driving too far (your ‘find the closest' sucks). We discovered that we could pick one up literally on the way to our site. Meaning that we drove four ways in 2 hoursee could have picked up on our way there. It appears that your own staff admits to failings in the system, this is WORST IF YOU WANT TO RESERVE MORE THAN TEI DAYS AHEAD!!!! Insane. I would like an apology. This cost up precious hours with my father who has dementia and this day was a hell for him. It's is my prayer that you never go thru what we have. Yours Truly, The late Susan Gutcher

Susan G. 
Rating:
3.0

I returned my truck mid day on Saturday and on one was there. I found that odd. I would have liked to complete the transaction with an attendant.

David V. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Make sure auto transport equipment is serviceable

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Rodger M. 
Rating:
1.0

The man that runs this site is very shady. Beware.

TAMARA G. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Excellent service from Mr. Malav as always.

JEFFERY H. 
Rating:
5.0

Customer did not leave a comment.

JANELLE H. 
Rating:
5.0

Customer did not leave a comment.

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

I would highly recommend this location for U-Haul because the owner is above and beyond helpful and professional

BRENDA P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
4.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Trailering the car was a breeze.

Timothy W. 
Rating:
5.0

A very good rental experience.

Jessica D. 
Rating:
5.0

I used 151 miles but was charge with 191.7. How those 40 miles came from? Before I start, I setup trip A as zero. At the return it displays 151. I have photos to proof. Please refund the money. Thanks.

Shuangbao W. 
Rating:
4.0

Customer did not leave a comment.

RANDOLPH G. 
Rating:
4.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
2.0

Customer did not leave a comment.

Steven R. 
Rating:
1.0

Poor customer service charged extra

RICHIL C. 
Rating:
5.0

Customer did not leave a comment.

martin K. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

DIANE O. 
Rating:
4.0

From the web order, to the location, U Haul has its process in order. So many times, companies male it look as if online ordering will work and it doesn't when it comes to the human aspect. But, this was easy, the owner was there, the truck was ready and I was out in 5-6 minutes.

Laurel P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Ajit W. 
Rating:
4.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Was very smooth no issues very helpful

Fabio B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
No reviews have been submitted for this location.

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