This is the 3rd time I’ve gotten a truck from this location and been overcharged for mileage- make sure you take pictures as soon as you get the truck and upon returning it. Without proof the assume your the problem.
Jeffrey F
Malav
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cockeysville, MD 21030
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Customer Reviews
- 4.5 Average Customer Rating
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Overall it was a good experience. Location was great. Returning the key after hours was hard. I could not easily find the “Return” button in the app and the QR code on the return-key box only opened the app on the home page. I got lucky that I found the option by going to the first link that was texted to me for performing initial vehicle quality checks. Side note: it was raining when I returned and using a wet phone to take pictures is extremely difficult since you can’t click the screen. I know the weather isn’t your fault, but some sort of backup option would be appreciated. Please consider. Thank you.
Alexander BNobody was at the office, so I had to do the online rental. This process is miserable compared to just going to a counter and telling a real person what I need. After slogging through the unattended process, I was directed to a lock box to get the key for the van. The lock box I was told to use was already open and empty, so I couldn't actually use the van. I was being ready to call customer service, which is difficult to locate in the website, when the staff person just happened to stop by and saw us at the lock boxes. Had he not stopped by at that exact time, I wouldn't have been able to use the van AND I would have had to go through a miserable process to get a refund for the charge the was already made to my credit card. Returning the van was also a very long and annoying prices without someone at the counter. I had to take half a dozen photos and it took me over 10 minutes, whereas it used to take about 30 seconds. I'm already paying for the rental; I shouldn't also have to do your clerk's job on top of that. The next time I need a van I will go to Home Depot where I can still talk to a human being.
Emily CThe advertisement is a little deceiving. $19.95 for the rental, but then you add in milage which is $1.79, that’s a little high, in my opinion. Then you add in $15.00 for coverage, when I carry my own car insurance. Then theres tax and other fees, and you have to fill the gas tank back up. This was a last minute rental so I had to do it, otherwise I would have rented from lowes or home depot. The gentleman at the facility was pleasant and the facility itself was fine, cost is my issue.
tina pReturning the van is a little bit of a pain.
Cornelius M