Be available during business hours, be accommodating in providing solutions especially when you’re not operating as expected. Customer service was lacking.
Hilary A
Customer Reviews for Malav
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks, the customer service was great. Much appreciated, really needed to get that done at the time. Thanks
DALE HFind younger people or person engaged to communicate with customer and can explain charges than before! I was blindsided charged with out my consent or knowledge of fees. But had no choice but pay this old man who didn’t communicate
AUDREY WThis location is exactly how UHaul should work. They were helpful, polite, efficient and didn't act like you were doing them a favor by renting from them.
Thomas PA/C did not work on the truck, and the check engine light was on.
HARLAN PI recently rented a truck from U-Haul and had an unfortunate experience with the billing process. Last Friday, I received a call from an employee at my designated pickup location at 11:01 AM. The employee informed me that they would be leaving early and that I could pick up the key from the dropbox. Additionally, the employee assured me that due to the adjusted pickup time (my original pickup was scheduled for 5:00 PM), I would only be charged for one rental day. However, after following up with U-Haul customer service, I was told by a representative that no such arrangement had been made and that no refund would be issued. I find this to be a miscommunication, as I was clearly promised a one-day rental charge by the employee. I would appreciate if U-Haul could look into this matter and provide clarity. It's important to ensure that promises made by employees are honored, as it impacts customer trust and satisfaction.
Han ZExtramly quick and easy transaction with no reservation! TY!!
JOHN HI first made a reservation for Fallston, MD 3 miles from my home, It was changes to Hunt Valley MD 30 miles from my home, after a call to "U-Hual" office it was changed to York road 30 minutes from my office. They were great and helped with the hook up. Easy in and out. Started off very bad but this location helped smooth "ruffled feathers" as did the U=Haul office.
MARLIN MTerrific and easy thank you!
ADRIENNE CHi, I'm very impressed as always the location, equipment and the great customer service! I'm most appreciative of Rick who remembered me from my last visit in 2024, as well as in 2023! His colleague on April 28th was great too-sorry I cannot remember his name. Both gentlemen have great customer service skills, very professional and kind! Thank you both for making my move less stressful!
DEBORAH EService was excellent. Van was ready and waiting for me when I got there.
Charles HU-Haul always have good equipment that just works well. I recommend U-Haul to anyone needed moving equipment
DANIEL Usmall and has well kept trucks
Donald KQuick and easy Easy pick up and drop
ANTHONY CSteering in the truck i rented was a little loose. Was fine on gas. I only moved locally so the cost was acceptable.
CHRISTIAN HSome of the best service in the truck rental business.
Columbus EI did a drop off so I never really had to go and deal with any personnel and I did not notice if the place was clean or not since I didn't have to go inside. Every time I have gone there in the past to pick up a vehicle to rent the place was clean. Certain questions I could not answer I did put yes but if you read the comments when I did the drop off there was no one there for me to see if the place was clean or to see how they would have helped me. Usually when I pick up like I said the place is clean and the people there are very helpful.
Martha FEasy going
MYKHAILO FBetter service
Jeremy BRick was absolutely fantastic. He could not of been more helpful. I was unsure about how to pick up the truck after hours and Rick made it so smooth. He made sure I had an excellent experience. Well done. I would highly recommend this U-HAUL location.
EVAN FThe individual at the pick up location was fantastic. he called before my arrival and made sure everything was ready for my pick up. I dropped off 'after hours" and my invoice the next day was as expected. great job. As im moving to the area im sure i will be using the service soon
MARTIN BRick Sullivan was excellent to work with! Very cordial, nice, and respectful. I would defenitly come back to see Rick and rent again!
Jason WIt was a fine experience. Customer service was top notch.
William CNot the fault of Malav I tried using your app at another location and it was horrible. I deleted app from phone
Richard SI got the tank the same amount it was when I got the truck and they charge me for gas, this is just ridiculous, and also they didn't have a property spot to park the truck due by was a big truck, bad experience, you loose a client.
Walter Cquick and easy, friendly service
FILIP SWhile I am not the biggest fan of U-Haul as a whole, the staff at this location makes up for the corporation's shortcomings and its way of doing business. I would have gone to a different rental company if my equipment had not been available at this location.
HOOMAN SNice open space and easy to part. The drop box was easy to locate
Tomas KWe dealt with two different representatives. Both were kind and professional, I would definitely use them again.
ARLENE BThe gentleman that helped us knew his product, and was readily willing to help us. Thanks!
GAIL SThe gentleman working there was very friendly and helpful.
Rhonda JGreat customer service
CHRISTOPHER HEverything went smoothly and efficiently
CHRISTOPHER BYES it was a excellent experiance . Very pleasent Cashiers and at the Pick-up Loaction the equiptment was Ready to Go. My process and experiance was a 10. Thank-you Very Much Uhaul
MATTHEW BIt all went great!
ALAN Tno one was there door had a phone # and no one answered. Still dont have final receipt
FERDINAND IRick was super to work with!
Michael VI expected to use the website app for the transaction but Rick was onsite and very helpful. Rented a 15 foot van which was clean and functional if a little well used at 147k miles. Got the job done!
ERIC SThe van we reserved was blocked in, there was no one at the office so we had to wait until another cistern helped us move a trailer out of the way to back the van into the grass and drive it around to the parking lot. The van was dirty and wasn’t full of fuel even though the paperwork said it would be full. I was billed incorrectly as I did not order any of the insurance especially the safe move which I was billed for. How can we get that removed from my bill and that money refunded? Thanks
JAMIE Lgentleman was very helpful
SCOTT FFriendly and knowledgeable staff. Clean vehicle, and very easy process. Highly recommend this location.
Jason Rdidn’t want insurance but the guy added it in anyway. so wasted an extra $30. got one receipt then the next day got another with even more charges added
AUSTIN PThe staff here are ALWAYS friendly and helpful. They take care of the check-in process for me and answer all of my questions.
KATHERINE MNothing!! Everything was A+
KRISTIN SClean and well maintained trucks, and always friendly staff
ANN FVery good !
MATTHEW AAmazing experience. Looking forward to my next rental.
BARI AThe Check Engine light came on shortly into my rental trip. The agent advised me to ignore it and keep going. Said this 'often happens'. I have had multiple similar truck maintenance issues in the past when I've rented from UHaul. Makes me quite wary to do this from UHaul again.
PAUL BThis is the place to rent from if your move is anywhere in the vicinity.
William HHad to unhitch unit and back in a difficult location.
JOHN KGreat service and flawless process
MICHAEL CAppreciate Rick's help with the rental.
Joseph BThe guy there was great…
Donald BVery Friendly and helpful location. Excellent customer service.
Tanya FKiran and Rich were both extremely helpful. It is rare to find quality Customer Service these days, and both Kiran and Rich provided it.
nicholas fEasy pick up and drip off
Robin EEasy to deal with and people friendly
Columbus EProvide the customer with the option of getting a paper copy of the rental agreement.I was sent a text with a link in the text. Because of time constraints, I did not check the link until later in the day, after closing time. The link was to the U Haul website with no way to access my document. When I dropped my rental off, I brought this up to the agent. He said you were sent an email. I checked my email and there were no emails. He insisted an email was sent. He was sitting at the computer. When I rechecked my emails, spam, and trash, I found an email in my in box that I received while I was standing.
STEPHEN MI have rented often from this location. This rental process is easy and trucks are well maintained.
Donna Lless picture taking for late drop off - otherwise all good
kay bThank you Rick & Team.
BRADLEY B