Customer Reviews for Mama Dees Carwash
(U-Haul Neighborhood Dealer)

Rating:

5.0

None

Rating:

1.0

I’ve used Uhaul numerous of times pickup has always been very easy. However this was the worst experience ever trying to get this done at Mama Dee’s. I had to wait over 45 minutes to get a code for pickup.

Rating:

1.0

I made a reservation two weeks prior to my move for a location closer to me and three days prior to my move I got a text message stating my truck would be ready to pick up on my moving day, 19 miles away from where I reserved. When I called to ask they were very rude and just got agitated with me wanting to find a solution by asking some questions such as "there's nothing closer to me than this uhaul pick up 20 miles from where it's supposed to be?" She just kept repeating herself rudely "it's the only truck near your location" 1. You could have met me know WAY more in advance so I could have planned for it, I don't have a personal vehicle right now. 2. My Uber to get to the uhaul was $30. He drove recklessly and dangerously and we nearly got in an accident from his recklessness. 3. This location has to be a joke. I get out of the Uber and I can't even go inside the building. They just had a few older gentlemen sitting outside and when I got there one of them made a call to the cashier. A phone call. They handled my transaction over the phone at a sketchy building to people I've never met before in my life. I've been concerned about my credit card information being stolen for days now. 4. Now I'm being charged $86 for gas?? I may have missed in the contract where it stated I had to refill the tank but NOBODY told me I had to. I would have been completely fine doing it myself had I known I was supposed to. 5. This has been a complete disaster of an experience. Not only would I not recommend this building for uhaul pick up, but I wouldn't recommend uhaul at all.

Rating:

4.0

Make sure you guys have a truck ready when the customer make reservations and don’t give them the runaround sending them to different locations. That’s the problem I had they sent me to three different locations. And I’m talking about Russell location and when I got to the final location. I still do not have a truck available for me.

Rating:

1.0

Horrible drop of experience

Rating:

2.0

No person available for in person check in. Truck smelled like cigarettes and ashes everywhere. Picked up truck with only 1/8 tank of gas.

Rating:

4.0

Easy to rent .....

Rating:

1.0

THE TRUCK WOULD NOT UNLOCK ON DRIVER SIDE. YOU HAD TO CRAWL IN THRU THE PASSENGER SIDE. THE TRUCK WAS SO OUT OF ALIGNMENT YOU WERE HOLD THE STEERING WHEEL THE ENTIRE WAY LIKE YOU WERE MAKING A LEFT TURN THE ENGINE LITE WAS ON THE RETURN WAS AWLFUL BECAUSE THE CUSOTMER SERVICE PERSON WAS UNABLE TO 'CHANGE' RETURN LOCATION BECAUSE THAT DEPARTMENT CLOSED AT 8PM AWFUL EXSPERIANCE!!

Rating:

1.0

Not drinking beer would be a good start.....

Rating:

5.0

I had a great experience. I needed a truck on short notice and Mama Dee's had me rolling in less than an hour. I could not have asked for a better experience.

Rating:

5.0

Mileage rate is too high

Rating:

2.0

had a taillight that was half in / half out of it's grommet but trl was clean I would not recommend this place to a friend. whoTever operates this place does it by phone This is a " brothers " hangout if you're into that..

Rating:

1.0

This location was terrible. The staff required to make the rental was not there and there was no one available to tell me when they would return. They finally showed up. The auto transport I was reserved for was broken so they gave me another trailer they had. When I went to complete the registration link, I was still registered for the other trailer that was broken. I was told by the facility that they text a picture with the replacement trailer to UHaul. When I delivered the trailer I was given, they were looking for the original trailer that was broken.

Rating:

5.0

n/a

Rating:

2.0

Person handling truck pickup did not show up at pickup time [9am].. .we waited 35 minutes for oerson to show..

Rating:

1.0

When I arrived there were two guys sitting outside looking like bums One were drinking a beer the other was just starring nobody welcomed me or greetted me properly So I were sceptical about leaving the equipment here This place is just a vendor of uhaul They are not professional are very rude and did not assist with removing hitch and autotransport off of the truck. The manager put the wrong information into the system when I dropped off the autotransport causing me to have to call uhaul multiple times to assist with this They are not uhaul employees just a local dealer therefore I could not get my cash deposit back I have to have it mailed to me and I had to call uhaul multiple times to give them the correct address to send my check to because the manager at that site kept changing my address to make the check go to somewhere else other than my address out of spite because I had an issue about not being able to get my cash deposit back No one told me that they were just affiliated with uhaul that way and that they are just a local drop spot Do not go here I dont recommend this location!! Please they dont do anything by the books just their own manuel way.

Rating:

2.0

My reservation was cancelled, I didn't cancel it. My fee Started out low. When I turned the truck back in $108 had been taken off my card.

Rating:

5.0

Process was smooth. Location was easy to find.

Rating:

3.0

Include everything I ordered.

Rating:

1.0

Truck was nasty. No walk through. Cracked windshield in two places.

Rating:

1.0

Make sure they have better customer service and has time to help the customer

Rating:

1.0

Being on time for pickups , I had to go to a liquor store and finish checking in , rude lady

Rating:

3.0

The proprietor was late coming in with the order of the truck…. I ordered a dozen of furniture covers that I did not receive and was charged for.. Other than that the I would rate this experience a 7.

Rating:

3.0

Overall pretty terrible pickup experience.

Rating:

5.0

None

Rating:

1.0

One of the worst rental experiences I’ve ever had. No one was at the pick up location when I arrived other than another customer trying to pick up a tow dolly. After 45 minutes of getting the runaround on the telephone the owner told us that she was at a doctors office in another town. Another 15 minutes on the phone with her trying to do the paperwork for a truck that we had reserved online I filled out all the information. We were told the truck had a quarter of a tank a gas but the low fuel light came on as we were pulling out of the parking lot and the change oil light was on. I will drive many miles to pick up a truck at a different location next time.

Rating:

1.0

Owner was not open and available with the key for the truck rental until 12pm although the rental was secured at 9am.

Rating:

1.0

I had a 9 am appointment to pick up the equipment only to find it closed. After two calls to the corporate hotline, the owner arrives at the facility at 9:48 am. Her tardiness disrupted my and the movers' schedule; she did not apologize for her delay. In addition to the lateness, the owner wasn't very helpful. She stated that she wasn't sure how to attach the trailer to the back of the Uhaul truck, nor did she provide instructions on how to secure my 2021 car during the long trip from GA to TX. Fortunately, a gentleman in the vicinity that was able to help attach the trailer and my movers graciously loaded my car onto the trailer's bed after loading the truck. On the second day of our trip, the straps slipped from around the tires four times! This exacerbated an already stressful situation. After discussing the issue with the gentlemen at the return center, I discovered that every authorized dealer is required to know how to operate every piece of equipment. I'm not sure why she could not help, but rest assure that I would never recommend this business at all!

Rating:

5.0

FOR THIS LOCATION NO IMPROVEMENTS ARE NEEDED

Rating:

1.0

I paid for 4 dozen moving blankets and 2 hand trucks rental. Was not included in rental.

Rating:

3.0

Very nice and friendly people. But I had to call them and wake them up. Got my reservation 40 minutes late. But atleast they did not cancel my reservation like budget truck did

Rating:

1.0

Owner was unprofessionally 45 minutes late and charged me twice. Worst service I have ever experienced.

Rating:

4.0

Quick and easy pick-up and return. Friendly staff.

Rating:

5.0

I have no suggestions at this time. I had a no hassle experience.

Rating:

3.0

My pickup time was 12 noon. No one was there. I had to wait 30 mins for someone to drop off the key.

Rating:

4.0

Put in new batteries more often. This was disgusting

Rating:

3.0

We were on time to return the truck but we had a wait because nobody was on the premises someone eventually came and helped us

Rating:

1.0

Truck dirty in back with hair, clothing, and dirt. Had to drive an hour to pick up at last moment. Supposed to be reimbursed with extra mileage which did not happen. Did not have right equipment in truck. Nobody at this location!

Rating:

3.0

I returned the trailer as I thought I was supposed to. Talking to someone on the phone, I followed the instructions they gave me. They never mentioned being late. They never called letting me know about the extra charge they were putting on my debit card. But I was charged for another day. I WILL NEVER USE OR RECOMMEND U-HAUL AGAIN.

Rating:

3.0

Got charge too much

Rating:

1.0

I was charged a late fee for no reason.

Rating:

5.0

The owner, Donna was very helpful and personable, handled the business well and we will use this Uhaul location again.