I had a 9 am appointment to pick up the equipment only to find it closed. After two calls to the corporate hotline, the owner arrives at the facility at 9:48 am. Her tardiness disrupted my and the movers' schedule; she did not apologize for her delay. In addition to the lateness, the owner wasn't very helpful. She stated that she wasn't sure how to attach the trailer to the back of the Uhaul truck, nor did she provide instructions on how to secure my 2021 car during the long trip from GA to TX. Fortunately, a gentleman in the vicinity that was able to help attach the trailer and my movers graciously loaded my car onto the trailer's bed after loading the truck. On the second day of our trip, the straps slipped from around the tires four times! This exacerbated an already stressful situation. After discussing the issue with the gentlemen at the return center, I discovered that every authorized dealer is required to know how to operate every piece of equipment. I'm not sure why she could not help, but rest assure that I would never recommend this business at all!Renauta E.
Customer Reviews for Mama Dees Carwash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
FOR THIS LOCATION NO IMPROVEMENTS ARE NEEDEDEstelle C.
I paid for 4 dozen moving blankets and 2 hand trucks rental. Was not included in rental.Alvin O.
Very nice and friendly people. But I had to call them and wake them up. Got my reservation 40 minutes late. But atleast they did not cancel my reservation like budget truck didChristopher H.
Customer did not leave a comment.Sugeilis V.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Peggy P.
Owner was unprofessionally 45 minutes late and charged me twice. Worst service I have ever experienced.DAndre H.
Quick and easy pick-up and return. Friendly staff.Rob B.
Customer did not leave a comment.JOSEPH I.
I have no suggestions at this time. I had a no hassle experience.Zack M.
Customer did not leave a comment.Ray F.
My pickup time was 12 noon. No one was there. I had to wait 30 mins for someone to drop off the key.Carlo L.
Customer did not leave a comment.Howard F.
Put in new batteries more often. This was disgustingJOYCE W.
Customer did not leave a comment.David M.
Customer did not leave a comment.Mark N.
Customer did not leave a comment.Gregory G.
Customer did not leave a comment.Jackie B.
We were on time to return the truck but we had a wait because nobody was on the premises someone eventually came and helped usSharod A.
Truck dirty in back with hair, clothing, and dirt. Had to drive an hour to pick up at last moment. Supposed to be reimbursed with extra mileage which did not happen. Did not have right equipment in truck. Nobody at this location!Jim W.
I returned the trailer as I thought I was supposed to. Talking to someone on the phone, I followed the instructions they gave me. They never mentioned being late. They never called letting me know about the extra charge they were putting on my debit card. But I was charged for another day. I WILL NEVER USE OR RECOMMEND U-HAUL AGAIN.Charles D.
Customer did not leave a comment.Marissa H.
Got charge too muchKenneth B.
Customer did not leave a comment.DONTREL H.
Customer did not leave a comment.Jacquanna J.
Customer did not leave a comment.Anthony J.
I was charged a late fee for no reason.brandon P.
The owner, Donna was very helpful and personable, handled the business well and we will use this Uhaul location again.Beth T.
The equipment needs to be oil or grease often because of the weather cause it to rust and hard to operate. It would be helpful if the location would explain the details of the rental,if there's no paperwork for the Customer.Herbert G.