Customer Reviews for Manchaca Service Center
(U-Haul Neighborhood Dealer)

419 reviews

11833 Manchaca Rd   Austin, TX 78748

(512) 280-1539

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 280-1539

11833 Manchaca Rd
Austin, TX 78748

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat: 8 am - 3:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jessica P. 
Rating:
2.0

Improve your website so it keeps the time and day the rental was originally set at. Get rid of the small pick up areas like Manchaca because I ended up stopping at 3 different locations (4 hrs of my time) to get what I ordered THEN get charged for the full two days. I'll pay for movers, it's cheaper.

MaryAnn C. 
Rating:
3.0

Customer did not leave a comment.

Kathy F. 
Rating:
1.0

Dealer didn't know that these trucks can take a padlock.

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

Heather P. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
2.0

I used this location because it was near my home, but I will not use it again. I was overcharged and it took me over 4 days and many phone calls to finally get someone to listen to my issue. It has now been 10 days since I rented a truck and I am still waiting for my refund.

Gilda P. 
Rating:
5.0

Customer did not leave a comment.

Hirokazu H. 
Rating:
5.0

Customer did not leave a comment.

Chantelle V. 
Rating:
4.0

This location has a good stock of trucks. Personnel in the office are competent and seemed truly interested in providing a truck that was ready.

Steven B. 
Rating:
5.0

Nope...it was great!

vicki K. 
Rating:
3.0

The location specific instructions on the website to get the keys after hours was riddled with difficult hurdles from the website.

Val G. 
Rating:
5.0

Excellent equipment. Excellent service.

CASINO K. 
Rating:
4.0

Customer did not leave a comment.

monica M. 
Rating:
5.0

Gentleman at the pick up/ drop off location on Manchaca Road was extremely helpful and a pleasure to work with. Also when the truck broke down, road side service was quick to act.

Drew B. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO G. 
Rating:
5.0

great people to work with...

Michael C. 
Rating:
3.0

Customer did not leave a comment.

DALTON G. 
Rating:
2.0

Posted that they were open until 3:30 p.m. but no one was there at 1:00 on a Saturday. No one there to help.

JOHN F. 
Rating:
5.0

We did contact less pickup and it was very easy and clear what to do and what truck was ours. Thank you for making this easy!

Jacobb E. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
2.0

STOP RENTING TRUCKS TO CUSTOMERS WITH LESS THAN FULL GASOLINE! The gas went down an eighth as soon as I drove off. I had to pay 10 dollars in gas to drive 15 miles in a 10 ft truck. It's a scam. Charge the customer a service fee for the gas if they don't bring it back full, then, in instead of refilling it, pass it on to the next person and make them play a game to try and get the gas back to exact place on gas gauge. I'll never rent from this place again,

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great customer service. The agent even provided confidence for the drive as I was new to towing with a truck. Great service. The truck had impeccable performance . Would only rent u haul if I ever move again.

SURYA BHAGWANDUT Y. 
Rating:
3.0

NA

Rakeshia M. 
Rating:
4.0

Customer did not leave a comment.

Heather R. 
Rating:
3.0

tires in bad condition, had blow out one of the tires and peace of the another tier was gone,2 tiers was changed

Wail A. 
Rating:
2.0

I was there at 2 when they opened and no one was there so I waited. Google said open from 2-5. No one showed. I finally called customer service and after being on hold for awhile, I was able to get online and the nice gal walked me thru the process. I don't want to malign this location cuz they might have had an emergency but wanted you guys to know. I also don't want to get charged any extra fees since it was not my fault. Ive used uhaul 3 times in 4 years and have never had any issues.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

LuAnn M. 
Rating:
5.0

everything was quick and easy

Kathryn H. 
Rating:
5.0

Barry was very helpful attendant and very informative and really nice and easy to talk to

MALANDREA P. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

The truck was clean but windows dirty. This has been the case on both rentals I had over the last week. Either the windshield washer wasn't working or no fluid on this truck.

Scott R. 
Rating:
5.0

Uhaul made our move from Austin, TX to Indianapolis, IN so much easier and so affordable!

Victor C. 
Rating:
4.0

Customer did not leave a comment.

Justin E. 
Rating:
5.0

YOU ARE CHARGING ME FOR AN EXTRA DAY WHEN I DIDNT USE IT AN EXTRA DAY. THE GUY ON THE PHONE SAID IT WAS A MISTAKE AND THAT I WOULDN'T BE CHARGED AND STILL WAS. NOW I HAVE TO WASTE MY TIME CALLING AND ARGUING TO GET BACK MY $60. NOWHERE IN THE APP DID IT SAY THAT MY DROP OFF TIME WAS 8AM. I PICKED THE SPECIFIC LOCATION BECAUSE I COULD CHOOSE THE 6PM DROP OFF TIME. I WILL NOT RECOMMEND BECAUSE OF THIS.

DavidLee M. 
Rating:
2.0

I took almost 45 mins to checkin through the mobile site. Long stretches would go by with cryptic messages from a virtual agent. She was clearly looking at multiple conversations at one time time not reading the history before responding. It all had a very rude and quick tone rather than trying to be helpful, as if I was trying to steal the truck and she was preventing a crime from happening.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
4.0

Customer did not leave a comment.

GEOFF H. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
4.0

Customer did not leave a comment.

Sergio G. 
Rating:
4.0

Customer did not leave a comment.

Sergio G. 
Rating:
3.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
4.0

Customer did not leave a comment.

Randall T. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Customer did not leave a comment.

Araceli H. 
Rating:
5.0

I have rented twice from this location. They are very friendly and the trucks are very nice and new. Easy and fast check in /check out.

Amy P. 
Rating:
4.0

Quick and easy, truck was clean, very happy with overall service. Thanks guys!

liz B. 
Rating:
1.0

I rented a U-Haul, two dozen furniture pads and a dolly. I also rented from U-Haul's website movers to move my items to the truck. We picked up the U-Haul as planned but no dolly nor furniture pads were inside the truck. We were never told this in advance nor advised a way to go about getting them. I am not sure how one can move items without these basic essentials. However, after speaking with U-Haul again, I was told to drive to a different U-Haul facility to pick up a dolly and furniture pads. We drove to a different facility and were told that no dolly was available. What this comes down to is not only did I not get what I ordered but was advised by U-Haul that another facility had the items, but in reality, they did not. We also had multiple issues with the moving company we were provided on U-Haul's website but I am being advised that this is not U-Haul's issue. However, I would not recommend booking the movers through U-Haul's site because there is zero accountability on U-Haul's end.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

vicek T. 
Rating:
5.0

Very seamless experience

Allan G. 
Rating:
5.0

N/A

Mia W. 
Rating:
4.0

Customer did not leave a comment.

Romeo G. 
Rating:
4.0

App had issue - requested picture of mileage and gas at pickup but didn't accept picture and didn't give ability for second try.

William E. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Drivers door was hard to latch - had to slam it shut. Also, I could not figure out how to adjust the right side mirror which was in a bad angle.

Mark T. 
Rating:
4.0

Truck dirty and sign up was annoying, but overall decent experience once I was driving vehicle. Staff quick to assist with drop off.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Carina P. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Excellent pickp and maintained all COVID requirements!

Jayme K. 
Rating:
5.0

Jeff was very kind and helpful when I picked up the UHaul

Teresa E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

The worker told me I had two days. But when I got email confirmation had only 24 hours, which was impossible for me. Called rental location and they said they could not change and had to call another number to correct to 48 hrs as I needed.

William R. 
Rating:
2.0

The store was hard to see from the road. The UHaul signage was tiny so I missed it and had to drive around the block. The employees are not wearing masks and the store is super dirty. The employees were friendly and helpful. The UHaul truck seats were sticky with food debris from the prior renter, so I know they aren't wiping anything down between rentals. It was fine overall, but as a customer I would have appreciated masks and sanitizing the cab.

KERI M. 
Rating:
3.0

Customer did not leave a comment.

wando S. 
Rating:
4.0

Customer did not leave a comment.

Donnie R. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

There really was no one to help me. The one person there, Roy, was busy with another customer and he told me to give him the keys. It really didn't seem all that professional.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Alyson H. 
Rating:
2.0

Not terrible. That is my rating. Not good either The online rent a truck process was nowhere near as fast as it would sound. IT took 45 min. This is after I set up my reservation Online three days before. It took 45 min after I clicked that I have arrived on-site to pick up my truck. After that wonderful experience, I sat with Live chat for a bit as they were approving my reservation. This seems like something that could have been done before I showed up. So after my 45 min wait for a got the pleasure to crawl into a truck that was clean, at least devoid of any visible trash, but smelled like a casino on a Saturday night in classic Vegas where you could still smoke your giant Cigar inside. I thought to my self IF only I could bottle this and add it my check out to explain just how bad that truck smelled. It's also Texas in the summer. Its 95 degrees, so the inside of the truck had some time to really marinate to bring that smell up to the correct level of disgusting. At this point, I haven't moved a stick of furniture, and I need a shower. The truck thankfully had COLD AC, which is a good thing, and ran well.

william S. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Very easy to turn in truck.

Gerald T. 
Rating:
4.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Process was quick and painless. Was in and out in a flash on pickup and drop-off.

ROBERT G. 
Rating:
1.0

Berry was rude and combative. Our pick up time was 2. We arrived at 2:45 and the truck was not there. The truck was not there until 3:30. All of the arrangements were made online. My name as well as my husbands were on the account. For some reason Barry felt this needed to be changed. It took 30 minutes for him to complete the process allowing us to leave. We were unable to do no contact pick up due to the fact Berry was either unwilling or unable to do so. Under no circumstances would I use this location and most likely Uhaul again. We both felt his behavior was condescending, unnecessary, unreasonable and racially motivated. As a representative of your company, his behavior is a direct reflection of Uhaul's policies, beliefs and procedures.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

Shariq A. 
Rating:
4.0

great service

ricci N. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

I could not get logged on to check my truck out. They stepped right in and got me checked in so I could be on my way.

Charmaine N. 
Rating:
4.0

Customer did not leave a comment.

Wendy A. 
Rating:
5.0

Drop off was easy with no issues!

Tom K. 
Rating:
3.0

The place was fine. My issue is that it wasn't the place I reserved from. It was much further away. We also got what I think was an old truck w a really bad seat and dirt/sand on the floor.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

daunte D. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
2.0

They tried twice to pawn the drop off on some other location.

Juan S. 
Rating:
4.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Toby D. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

This was my First experience renting a moving truck. They were professional and courteous. Everything was clearly explained, including the insurance coverage. Would use them again and recommend them to friends and family.

Michael F. 
Rating:
3.0

The overall experience was outstanding as I was able to self-service the whole process in less than 20 minutes. The location needs some more work to make it above average as it is behind some other business facade and hence needs better signs / ads other than the other u-haul trucks parked there.

Rodrigo M. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
1.0

I looked at my invoice and there was a 14$ up charge that I didn't approve. I ask the mechanic at the shop and he said it was optional, but wouldn't take it off. They admitted to not asking and did not try to make up the difference. Total bill was 50$ and 14$ of that was stolen from me.

Richard T. 
No reviews have been submitted for this location.

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