Customer Reviews for Manchester Road Citgo
(U-Haul Neighborhood Dealer)

Rating:

4.0

Great customer service . My needs were met !!!!!!

Rating:

4.0

Location and staff assisting were great, the mobile pickup option was pretty bad and overly complicated

Rating:

5.0

Had to rent a truck, for a second time this week, and again the staff was sooooo friendly and made the transaction non stressful. Great experience!

Rating:

5.0

The staff during the pick up process were so friendly. Made it a very pleasant experience

Rating:

4.0

I was not happy for the fuel charged on me for just driving 3.8miles under 2hrs of use

Rating:

1.0

The people that run this location are morons for lack of a better word. We had to basically do their job for them when something made the back door of the truck get stuck.

Rating:

1.0

Van was set up in Spanish making it complicated to use certain features. Van had some sort of safety mode which caused it to lock itself with the key as we were unloading. Had to pay an extra $200 to get a tow truck service to open it. And they were also having a hard time unlocking it. I sent my friend to drop off the van in Poughkeepsie and she was held against her will at the store I had to contact her manager to reach the store and let her go. They also tried charging one of my cards without my consent causing me an additional fee. Overall terrible experience renting from that location.

Rating:

5.0

I didn't like that the truck had broken glass in side the back and unfortunately I didn't check it in the location but I made a video when I open the door

Rating:

5.0

Very nice

Rating:

3.0

The truck was dirty and I did not get to “skip the line and get the keys” I had to wait on line behind three people, when I told the clerk I was instructed to skip the line he said “give me a few minutes they were here first” I had to wait while one person played lotto ticked while another ordered a money order.

Rating:

1.0

I was sent to this location--it was not my choice. I had reserved a truck for 7:30 a.m. The store opened at 8 am. No one was there when I arrived. There was a lockbox but I did not have a code. A young woman showed up at 8 am. She could not unlock the store. She called the owners and asked for the code for the lockbox. She eventually got the lockbox open and there were no keys. She kept telling me the owner would be there in 5 minutes. After 25 minutes someone showed up and unlocked the store. I got my keys--my movers were waiting for me so I took the truck and left. The truck was 3/4 full of gas and absolutely disgusting. I did not even want to touch anything in the truck. I could not use the cup holders they were so filthy. I returned the truck 3/4 full and got charged $26+ for a gasoline fuel charge. I have rented many times from UHaul and this was the absolutel worst. I was late and now I have been overcharged.

Rating:

3.0

I books the Uhaul in beacon my I had to drive 40 minutes to pick the truck up That's ridiculous I would have canceled but had to get my daughter moved Next time I will cancel You send a survey about the place that was not the problem the location was Also fill the gas tank up don't have people guessing how much to put back

Rating:

3.0

Very nice people, easy to rent and go.

Rating:

1.0

The guy behind the counter marked the gas meter lower than it actually was and didn’t tell me what I needed to give him all at once, he was doing it one at a time so I needed to run back out to the truck for more info multiple times

Rating:

4.0

If I need to rent another U-Haul I would definitely utilize this location again.

Rating:

3.0

The AC didn't work and it was a hot day.

Rating:

5.0

Good

Rating:

5.0

No improvement. They are very nice and very attentive to my needs. I really love them and will always use and recommend them

Rating:

5.0

The app wouldn't pick up the location. I could not use my phone to check in.

Rating:

5.0

It takes too long to be cleared And get the keys

Rating:

2.0

The agent had me get the dolly and packing materials for her. The only good thing about this location was that it was close to my house.

Rating:

2.0

The milage was not correct

Rating:

1.0

I have used U haul many times. This was absolutely the worst experience I ever had. The truck passenger side windshield was not sealed and I believe it would not pass inspection. I had to get everything out for the condo sale so I took the truck since it didn't look like rain and wouldn't get wet. The back of the truck I had to sweep out to use the inside of truck had old paperwork and other garbage in it. But the most disgusting thing was while I was driving to drop off at our storage unit my wife was in the passenger seat and looked over to see a hyperdermic needle lying under the passenger side seat. I brought the truck back and showed the representative. I also showed the windshield to the other agent when I picked it up. He said it would be fine. Not One apology for the needle under the seat. That could have been very bad had I jabbed myself. Worst time ever. Never Never again. Not worth it. How could your company risk it's reputation using these guys. It was also a disaster with the help for loading and unloading but they said they don't work for haul.

Rating:

3.0

Overcharged me, Truck old Clerk not helpful

Rating:

3.0

The truck was dirty and wouldn’t get out of its own way I was very disappointed and thank god I didn’t have to go that far I really think that truck should be retired and I should get a return of my money maybe corporate should get in the truck I rented and then they would see how I was overpaid for that piece of junk

Rating:

2.0

The person helping me struggled through the pickup process. Nothing at all like the dedicated U-Haul location on South Rd where I had to go to rent the dollies.

Rating:

5.0

The truck needed new rear brakes.

Rating:

1.0

The uahul smelt like pee and weed

Rating:

5.0

Our experience was good. Maybe a map of roads which allow the van since parkways don’t. I had a hard time finding best commercial route to Manhattan

Rating:

5.0

Put gas level in wrong, otherwise was very nice

Rating:

1.0

This was not a good rental experience. The pick up of the vehicle took over 20 minutes as the clerk didn’t have experience with the system. To return the van was another 25 minutes as the system wasn’t working and the agent keep asking to use my cellphone to scan a code. I tried contacting customer service but one agent hung up and never returned the call. The interior of the van was also very dirty and had a bad smell. I would like to speak with a customer service supervisor about this bad experience with U-Haul. Thank you!

Rating:

5.0

Easy access pick up and drop off .

Rating:

5.0

Very satisfying

Rating:

4.0

I can't think of anything. Although I made some last minute changes, everything went smoothly and the attendant was very helpful.

Rating:

1.0

Improve training in systems for employees at this location. Set up took almost 30 mins and after return the employee could not figure out how to close out and I didn’t receive my refund of my deposit for over a week due to the service not being closed out until I called a week later to close out the Return. Very difficult experience I have used this location in the past and it seems they have new owners possibly or just untrained employees. ;(

Rating:

1.0

We drove about 23 miles and had ti fill in 11 gallons of gas. Apparently, when we picked up the truck the gas tank was not full, therefore, we got had to pay for it. Front seat had tons of dog hair. Horrible customer service.

Rating:

3.0

If the truck requested is not available due to prior customer non-return, offer the next level truck at the same price as the one not available.

Rating:

5.0

I like U Haul

Rating:

1.0

Customer service was terrible.

Rating:

5.0

U-Haul van need to work on

Rating:

3.0

The truck was well maintained, however it was a bit dirty. I had to sweep dirt and debris out of the back before putting our stuff in it. Also there was dog hair in the cab. Overall not bad but the truck wasn’t cleaned before I picked it up.

Rating:

3.0

The check in process was lengthy but straightforward until the end when we had to upload a picture of the odometer, in which the website wasn't cooperative. The checkout process was even more confusing. The website kept crashing on us when we tried to upload pictures of the odometer again and the cashier in the store tried to help but there wasn't much he could do. In the end he ended up figuring it out and we were able to leave, but I think the mobile website could use some work.

Rating:

2.0

This is a convenience store with only a few trucks and very little in the way of supplies to help move.

Rating:

1.0

The service provider was very rude made me wait because i changed my reservation time which made me late to pick up my things and made me late to pick up my son had me waiting for him for 20 mins

Rating:

5.0

Easy pick up and return. convenient location for small jobs

Rating:

3.0

Need to explain gotta do uhaul employee jobs to walk around and look for damage and check miles and fuel.

Rating:

3.0

When I picked up truck and did walkthrough noticed entire front of truck was smashed in. This truck was not safe and whenever I traveled over 35 miles an hour the truck would shake violently. Obviously it needs an alignment a mechanic fix. This truck is not safe from driving on the road. Truck shakes violently left and right most of my boxes during moving were falling due to poor condition of truck. Not being able to drive over 35 miles an hour made the experience of moving much longer and dangerous. I told the gas station attendant but he was not proficient time to log a complaint. However I did tell him this truck should not be sent back out until safely fixed.

Rating:

4.0

Off main road location at the edhe of Poughkeepsie NY.

Rating:

5.0

all went well.

Rating:

5.0

Everything went well. I usually rent for my job however, this time was personal and I felt comfortable renting

Rating:

5.0

My experience was great