Brakes and steering wheel not up to standardsCarmella G.
Customer Reviews for Manchester Road Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jan N.
Great peopleConstantine S.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.FIONAA R.
The staff person was friendly and professional at his job. The rental was as competant and courteous as it should be.JOHNHARRY C.
Customer did not leave a comment.AUDREY K.
There was a problem with my charge. They said it would be fixed, but it still hasn't been.Elyse J.
Customer did not leave a comment.GREGORYLEE K.
PEOPLE WERE VERY ASCCOMODATING!MARKJ G.
Keep doing what you doJOHNV G.
Customer did not leave a comment.ANTONIAELIZABETH S.
Customer did not leave a comment.Khalid M.
The person on duty spoke English with a very pronounced accent and I could not understand him.ROBERT MICHAEL P.
I went to pick up my 6'x12' U-Haul Trailer at Manchester Road Citgo in Poughkeepsie, NY, and about the only thing that went 'right' was the trailer was there and available to pick up. The location had a single employee working at time, and she needed to stay with the cash register. She knew nothing about how to hook up a trailer and could provide no help. I had to lift the trailer onto the ball all by myself. . . pretty heavy for us 60+ guys, but was able to do it. With a phone call to the local U-Haul store on Rt 9 in Poughkeepsie, a person named Keenan was able to talk me through connecting all the chains. The pick-up location had only 11 of the 24 blankets I ordered. I drove to the U-Haul Location on Rt 9 to get the other 13 blankets, and to have them inspect the trailer hook-up to my truck and confirm all was done correctly. Keenan at that location was very helpful. I'm not sure what U-Haul is thinking letting stores with nobody on site at pick-up time that can provide any assistance with hooking up a trailer serve a U-Haul pick-up location. I was not at all happy with how this pick-up went. .RICHARDL B.
We might have missed it but an on-line map giving directions to the location would have been of help. Otherwise a good experience and would certainly use it again.RANDYLLTIMOTHY W.
You need to get some good people to work for your companyCASSIETRISTA K.
Customer did not leave a comment.Omar R.
Customer did not leave a comment.BRENDAL J.
Customer did not leave a comment.JAMIE P.
Customer did not leave a comment.David S.
This location was extremely helpful and understanding of our situation. However, the customer service representative I spoke to through the 800 number on the website lied to me about being able to change my rental which was extremely disappointing.Max W.
have person check truck before renting itCHRISTINE B.
Customer did not leave a comment.LINDA K.
Everything was great.DUANEO H.
i had a problem with the air conditioning, at my destination, and contacted Uhaul customer service. The representative directed me to roadside assistance. I waited on hold for 20 minutes before hanging up. I called customer service again and got a different agent who gave me the direct number to roadside assistance. I called that number and waited 20 minutes again, hanging up. I finally fixed the problem myself. I paid over $400 for the rental of the truck and this is the first time this has ever happened to me.EDWARDJ JR G.
I was told I was being charged 70c/mile than when I returned the truck I was billed 99c/mile. I drove 69 miles so that is a huge difference. The employee recognized that's exactly what he told me and had to call U-Haul to ask why I was charged so much more. In a time where our family doesn't have much money at all that was very unfair to do to us.SHAWN D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.JEFFREY M.
Location advised me at the time of pick up that ignition key â€œcould not be fully insertedâ€. To start the truck over four days I had to manipulate the key each time I drove it and once it took me several minutes to start with vehicles behind me. At drop-off I advised location to repair ignition before renting vehicle again.Brian K.
I was scheduled to pick up the equipment at 7am, as a mobile pickup, when I arrived, I was informed that my reservation was changed and to enter the building to pickup the equipment. The building is a combo gas station/convenience store and Uhaul. the Clerk began to help me, but whenever a customer came in for coffee or to purchase something, I was told to step aside so that he could " help the customer", this went on for over an hour, before the clerk finally completed my transaction. I wonder where I fit in as the customer, and why I was told to wait so many times while other customers were deemed more important. I was late to my move location. When I returned the equipment I had to take photos of the mileage and gas, the clerk would not step outside and look for himself. The clerk also told me to go back to the equipment and back it into the spot, as he didn't like that I had pulled in nose first. My experience was frustrating.SANDRAMARIE H.
Customer did not leave a comment.DAVIDF D.
Great service Thanks 🙏 to Mr Labh s Bhangu for making the return easy.INDERJIT D.
This gas station robbed me via U-Haul. I happen to be a governmental auditor who audits business owners - so I know the type of garbage and lies that business owners pitch. I was over-charged $27 by this location for gas charges, after I filled the gas up to where I had originally started. I had photo evidence to show where it was. The clerk pointed at the contract and said I was supposed to verify the gas was 15/16 before I left. It was at 7/8 which I took a picture of. I confronted him and explained I filled the gas up to the level, right at his gas station, and he said he is not a manager. I filled the gas to where it was, but he charged me for 22.712467 gallons of EZ FUEL SALES which he couldn't explain to me He also gave me 2 prior contracts with customers addresses and phone numbers and credit card info on it! This guy is literally incompetent. And he robbed me. I'm pursuing small claims court against this gas station. I will be writing horrible reviews on my uhaul experience because of this gas station. Shame on this gas station - I am pursuing every avenue I can to make them feel this pain. And it's going to workVANG F.
Customer did not leave a comment.LAURENTAYLOR T.
Customer did not leave a comment.ELIZABETHK B.
Everything was great, from the customer service to questions answered.TERESAR B.
Customer did not leave a comment.DAVIDA C.
Customer did not leave a comment.Jared M.
Customer did not leave a comment.HWEIDAN S.
Pick us should take less time, especially when you made the reservation 24 hrs prior. But overall great experience and I would definitely recommendCARLENEANDREA B.
Inside the tuck was dirtyTREYVONSHAKIR W.
Customer did not leave a comment.MATHEWS Z.
Customer did not leave a comment.KAVIANJECORI B.
Customer did not leave a comment.Lawrence G.
My truck smelled of cigarette smoke, ashes were on the frone seats, and there was mud in the cargo area. I was very disappointed as this was my 3rd time using the same location. I've had no previous issues.RUTHE O.
I specifically declined insurance coverage, and when we went to return the vehicle, the store owner stated he could not remove the charge, â€œit's only $10.00â€ was his response. I agreed, but that it was my $10, not his to charge. He still refused to return the charge. We rented once before, this past fall, and at that time the same store owner removed the fee for the dolly from our rental and instead he told us that it could only be paid for with cash. He is a cheat, of both consumers and likely Uhaul also.STEVENM C.
Customer did not leave a comment.DAVIDH E.
The interior of the cab was dirty. We cleaned it before using. The rear of the truck had broken glass on the floor. We weren't told at pick up that if the truck was not back by 5, that we would be charged for a second day.JOHNTHOMAS JR T.
Customer did not leave a comment.EDWARDJ C.
Customer did not leave a comment.LUISC C.
Customer did not leave a comment.VLADIMIRM M.
Salesperson did not greet me for a least 30 seconds after had I walked in. He then helped a caucasian gentleman who walked in after me, first. Athough I had already reserved and paid online, I still had to wait 10 minutes just to get the key for the my vehicle. Customer service is very poor at this location!Andy D.
The car has broken glass also the driver mirror was broken. I have to stop a few times on the road to fix the mirror.SERO H.
didn't seem to be fully only-mobile accessible. had to go to the clerk for the keys so on off hours this location wouldn't be ideal.Christina R.
Make it easier to rent locally for multiple days. It took 45 minutes to set it up for a 2 day rental. Other than that, everything was greatfrederick C.
Make it more clear the gas station is your "point-of-contact" for this location. Was not clear the attendant was the key holder.Sam Z.
Customer did not leave a comment.Giuseppe A.
There was only 1 person at the gas station so we had to wait for all of the gas station patrons to be helped before we were even though we got there before.Mari A.
Previous major language barrier. This time son? did transaction. Much easier..alyce S.
Very clean and convenient location with very nice people.PONCE J.
My confirmation in another area was never sent to the site. I was able to rent a cargo Van and I was grateful. The van was not completely clean in the inside. But the service was great.raul R.
Mattress and box spring were still in truck from previous user. I had to go back to the store to remove the items. The mileage was deleted of which I was grateful for.Raul R.
Customer did not leave a comment.Andrew M.
The clerk had no idea what he was doing. He needed another person on speakerphone to help do the transaction-who also didn't seem as knowledgeable as he should have been. Next time I will go to an official U-Haul location. I would never go here again to rent a truck.Nancy C.
Customer did not leave a comment.Chiffawn W.
Customer did not leave a comment.fran S.
Garbage was left in the cab and bed of the truck. Not a lot but it could have been cleaned out prior to our rental. So I question if they disinfected the cab since there was still water bottles and garbage on the floor. We used our own disinfectant wipes to make sure we were safe. There should be covid protocol in place for vehicle rental. Also gas level was not accurate but a verbal agreement to return it as we received it was honored. Would rent again but will make sure to ask for a cleaned vehicle and ck the gas level prior to signing contract. Thank you.Henry I.
The person didn't come out to check the truck with me before I agree to take it. I felt that was unprofessional since my years of renting from U Haul, I had never been treated like that. I would never rent from that location.VANESSA J.
Asked for a hand truck but none was provided. I was still charged for this. Check in took quite some time, even though I had done online pre-check. I was asked to sweep out the truck even though it was as I had picked it up.John C.
Even after doing on-line check-in, which was supposed to abbreviate the process, it still took considerable time to get moving. This was primarily due to computer problems at the pick-up location. I thought the workstation would have been better than a laptop and USB Credit Card Reader. I have rented U-Haul several times during the past year and this was, by far, the worst experience.Alan M.
Customer did not leave a comment.Lewis W.
Everything went wellJAYT B.
The van was clean the vehicle is ready full tank and the person who assisted me was polite precise an extremely informative. My experience with this location as well as U-Haul was excellent.LAILAH SYMONE G.
It smelt bad and I returned it with a half a tank and the guy said was 14 mins late even though my return time was 7 I arrived at 645 and I was charged 18$ for the gas , I was at a gas station if they said something I could have added more, feel as if I was over charged and the service was bad.Ben D.
Customer did not leave a comment.Tameka J.
The truck was dirty. He needed to be serviced by mechanic. The inside was Dusty dirty it had not been cleaned apparently. I've moved several times but this was the nastiest truck that I have ever moved in I had to sweep out the inside before I put my furniture inNolita W.
Customer did not leave a comment.Jonathan A.
Customer did not leave a comment.MARLON L.
Customer did not leave a comment.Jerome S.
Customer did not leave a comment.noureddine Z.
Truck was dirty. Charged me for things I didn't ask for.veronica M.
Customer did not leave a comment.Mary D.
Location was not upfront about the mileage and rate. Brought the Uhaul back with a full tank and there was no credit given. The uHaul was given with a half tank of gas. horrible business practices. Will not use Uhaul in the future and intend on sharing my experience on social media.Erik K.
I prefer to go to the store on Manchester to rent a U-Haul truck than to do business on route 9 south Rd in Poughkeepsie. The U-Haul on south Rd. Gives u false information on the time you have to used and return the truck. Plus they give you rude unprofessional attitude.Gilda M.
Very nice friendly peopleGregory F H.
Customer did not leave a comment.Alana S.
excellentMarcos A. S.
Yes I would recommend this locationDonna W.
The place citgo where I got it was great the lady the regional manager sherrell asked me how many miles I said 17 she booked me for 100 that's lying and she was rude and she hung up on me twiceMichael C.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.Cassondra C.
Customer did not leave a comment.charles C.
You can have Cargo Vans available.Sheri D.
Worst Uhual experience I've ever had. Let's begin with the fact that Uhaul overbooked the truck that I reserved. When I went to pick up my reserved 15' truck I was told that they do not have the inventory. In the lot multiple trucks were available. The counter man told me a employee broke the key off in the drop box and was unable to retrieve the keys. Then I was told they couldn't help me and I had to call the uhaul 800-number. After waiting on hold for 30 min I was told I had to drive 20 min out of my way to get a truck. After using the truck I called uhaul to see if I was able to drop off the truck to avoid costly miles and tolls. Uhual told me I was unable to bring the truck to any other location except the one I picked up at. Very disappointed in the customer service that was provide and the logistics of how this business is operated. 1 star ratingPaul W.
I loved having the next-door parking lot to swing around and avoid having to back the trailer into its drop-off spot.Ford F.
Customer did not leave a comment.dewanna W.