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PERRY B
Customer Reviews for M&S Manufacturing Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I forgot to photograph the mileage before dropping the key off on a Sunday when they weren't open. When I contacted the business the next day the person who answered the phone was very helpful and assisted with completing the drop off process for me.
Clayton AVery rude up on returning the vehicle. The gentleman named Phil proceeds to tell me I owe $63 I asked why he couldn't explain. So me and my children get back in my vehicle Mr Phil proceeded to follow me without my knowledge all the way to my house it's out his vehicle storm to the passenger door get in my son's face demanding about the payment. While my grandchildren will startled and afraid. My son was harassed and I believe profile!! Thinking about filing a lawsuit
TYSHEENA BMike is always so friendly and helpful! Great to help get you set up for your moving or delivery of your equipment. I would recommend Monticello uhaul to everyone in the area!!
JEREMIAH BSuper helpful staff and friendly.
TAMMY SEverything was great!
JASON REverything was great with Mike. He is an excellent representative for your company.
RANDY CThe person working came out and directed us where to park. He also asked if we were good at backing up and since it is tricky backing a trailer up if you don't do it a lot, we took him up on his offer to do it for us. He unhooked it for us which required lifting it up to get it off the hitch. He was very personable and didn't act like it was an inconvenience to help us. It was part of another business and he was in the middle of a job.
MARY FThey NEED TO utilize their 24 hr truck share the way it is inteded they have a blocker on so that the truck can't leave over night and I would love to see way more trucks at this location. BUT this review may get me banned but if it does so so. But I'm just being honest
Randy JJust keep up the good work I.know the gentleman that helped us was outstanding our lights weren’t working and he told us where to go and it was the ground wire was not screwed down we called the gentleman and let him know that they found the problem they were closing but he stayed till we got back witch wasn’t long we were just down the road witch that is someone who is dedicated to there job he went out of his way to helping us get on the road
patricia HApp is crap and had to drive out of our way for this and to drop it off very inconvenient
Mariah Kmake your 24/7 electronic check-in by phone more user friendly - very harrd to follow step by step
Jim PThis location is hoping to get out of the U-Haul business, they are a machine shop and not an ideal drop location.
Shannon CMike was an amazing guy to rent from, he listened to my needs and took great care of me in a timely manner. Highly Recommend.
STEVE DDropped off on Saturday morning seeing they were reported to have open hours from 9am-12pm. It is possible they usually are, but it being closed was possibly related to an extended 4th of July weekend. In any event, we did a self drop off over our phone and the Uhaul process on the phone was pretty self explanatory. There was a large parking lot next to the office to leave the equipment. Rated in the middle seeing I didn't interact with anyone at the office.
Mark YThis location is home to several business which made it confusing as to what we were supposed to do. It's a small town in Iowa, so it makes sense that it wouldn't be a dedicated U-Haul. We were told in Pennsylvania there would be someone here from 9-12 on Saturday, but the only man there didn't know anything about U-Haul. We did the self-checkout and are hoping for the best.
Benjamin SGreat customer service, we were doing everything last minute and they were very helpful in getting us a truck and accommodating quick changes we made. Saved the day in making sure the rental was a smooth as possible.
Isabelle BFind a different location.
anthony bI was in and out in 10 minutes. Total time.
JASON ONot a thing.
Alan CExcellent customer service. The process was easy and stress free. I will be letting friends and family know to rent their uhaul from the location.
NICK BThe lady was very courteous and took care of me quickly.
JamesM SAfter picking up wires around roll up door broke as not secures an just twisted together.
Alan Heverything went smoothly, Mike was great help!
SUSAN SVery helpful.
Trevor SAs I stated before, the mobile drop off was going to charge me 41 dollars for gas when I had put gas back in. If I have to use uhaul again, I'm speaking with someone, in person, when I pick up and drop off. IF I use uhaul again.
David NIt was super far from the pickup location I offered and I wasn't given enough miles as a result.
Rachel Pgreat place, owner was super friendly, really helpful, and got me on my way trouble-free. Awesome location.
Graham MThis team is hands-down the best!
Tyffany JExtremely accommodating. Great service and wanted to unsure a pleasant experience. Highly recommend this team.
Scott BAfter taking the furniture to eastern Iowa, my sister and brother-in-law dropped the truck off the next day and everything worked out smoothly. GREAT and EXCELLENT service all the way around. THANK YOU!!!
Darlene CWhitney and Mike were awesome to work with!
LARRY KVery helpful He come in on his day off and rented me a trailer I am very very thankful
CHRISTOPHER MGet a dealer who actually wants you to have nice clean trucks my company has repeatedly been given trucks that were dirty or had a crap load wrong Not trying to be rude but come on
IRA JExcellent service, friendly staff, willing to go above and beyond
SHERYL WWe rented a 6x12 trailer in Cedar Rapids and had to drive 45 miles to Monticello to pick it up. We did get a 10% discount, but that is not enough. We we spent $30 in gas and 1.5 hours to get the trailer. Also, when I was offered the discount they would not/could not tell me where the trailer would be. I thought it would be another Cedar Rapids location… not 45 minutes away. The trailer ran well and the trip was a success. Overall U-Haul gets 3 stars.
Bob SThe Monticello location was fine, but I reserved a truck to be picked up in Dubuque, which is 35 miles away. I placed the reservation weeks in advance. I had to pay that much extra in gas to go pick up the truck and to drive the truck back to Dubuque.
DOUGLAS OI had absolutely no problem with the location itself. I appreciated an extra day for rental, but it was quite far out of the way when my preferred pickup location was only a few blocks down the road. Last minute having to arrange a ride so I didn’t have to leave my car at the location was challenging.
ABBIE WThis is the most professional and easy to deal with staff in my 50 years of renting trucks, trailers and other equipment. Well done!
MICHAEL MThis location is great! Easy to deal with. Fast and friendly.
AARON K