Customer Reviews for M&J Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

3.0

Make sure the equipment is clean. So the next person isn’t charged the cleaning fees.

Rating:

3.0

The location was fine. The equipment was poor. I was sent to this location from Porterville as the auto transport trailer there had a cut tie down strap. The trailer at this location had a flat tire. Luckily there was a tire repair place right around the corner so I was able to get the tire repaired and on my way. Uhaul needs to do a better job on checking in and maintaining equipment.

Rating:

5.0

The personal here were also extremely friendly, professional and helpful. Miguel was informative and even backed the trailer into the spot for me which was extremely kind after the long journey we had just made. I informed him of the issues we had with the trucks performance and he directed me to call the uhaul costumer service number. He said he would file the truck with the maintenance/mechanic to have them go over the truck before putting it back into rental rotation so that the next customer would not have the same negative driving experience that we had.The drop off location was close and convenient. Only a mile from our new home! All of the people I have been in contact who work for uhaul are all extremely professional and highly skilled in their positions. Other than the vehicle issues the overall experience has been great and made our move a lot less stressful and much more tolerable.

Rating:

5.0

For this current location that I picked up in Morro Bay there is nothing you could do better they were perfect

Rating:

5.0

There appeared to be issues with communication about receiving 2 additional days for free due to the holidays. I called twice to confirm that I was not going to get charged. The first call mentioned that there was no indication of this but then upon reviewing the email there was no indication of the change. I had to call again to confirm and they told me that I was all set to be able to deliver it on Sunday without a charge.

Rating:

5.0

I had a very satisfying experience in this location overall

Rating:

1.0

Suck

Rating:

5.0

Very nice people who run the U-Haul location, they always treat me more than fair and are very respectful and offer fast and friendly service. Thank you very much

Rating:

5.0

Inside truck dirty

Rating:

2.0

Truck was dirty. Location is in a bad wifi area. Wouldn't want to be at this location at night.

Rating:

2.0

I would recommend the location but not U-Haul! It’s a total rip off! They charge you to rent the vehicle, charge by the mileage, plus you have to fill up gas and pay to wash vehicle. So overrated! Will never rent a U-Haul again.

Rating:

4.0

The car carrier was in fair shape. There were some items that needed to be repaired. The driver side cross bar was bent and rusted, the passenger side fender had some missing bolts and the passenger side wheel holder seemed to be shorter than the other.

Rating:

1.0

The worst possible service in my history of renting with uhaul when I made the reservation I requested to pick up in the same city I was moving from spent almost 2 hours waiting for customer service to get on the line when they finally did the first person I spoke with scheduled my pick up in Goshen its going north of the opposite direction I was going ok slight inconvenience. Now the second person I spoke with who called to confirm my reservation changed the date and pick up location so I had to spent another 145min waiting for a reservation specialist to fix the errors and date for pick up when they called to confirm they had me drive 38 to a small town where the equipment was dirty and the guy that was filling our contract out didn't really know how so he had to call another guy who did and the the overall checking out process took over an hour then the guy could not print out my contract nor did he know about any of the equipment I reserved. Then when they called me to drop off the uhaul they expected me to drive 35min south to drop the truck off mind you this is a one way JH truck so I said no there is a dealership close by I will leave there then as I'm parked getting out the truck to return it some employee hit my parked truck with a jack to move trailers as I was returning my truck so overall a horrible experience next time I need to move I'd rather pay more and get my money's worth using a more reasonable and responsible company

Rating:

5.0

NOTHIng, by far the best haul dealer I have ever dealt with. Great job.

Rating:

3.0

When I made the reservation the cost of the U-Haul was 33:89 I was charged almost $200 dollars and I would like to know why

Rating:

1.0

I didn't care for you wanted $100 but you took money out of my account that's double-dipping and I'm waiting for the money to get back in my account and it's the weekend I didn't like that shit.

Rating:

3.0

It was a blessing .

Rating:

5.0

Great customer service at pick up and drop off! Thank you

Rating:

5.0

Owners (father and son) were very helpful and had awesome personalities!!

Rating:

5.0

Miguel Sr and Jr were wonderful and professional. I would highly recommend their location.

Rating:

5.0

Great customer service!!!

Rating:

5.0

great customer service. will definately be doing bussiness with this location again.

Rating:

5.0

Person was friendly and got me in and out within a short time.

Rating:

5.0

5 U Haul places in the city I live in, yet I had to drive 25 miles away to pick up the trailer.

Rating:

5.0

They do excellent just keep the good customer service

Rating:

3.0

When dropping off the U-Haul truck I could not find the key drop off box. I was given instructions and I followed them, so that was very frustrating to not have found one and had to make a trip the next morning.