My paperwork was never looked over. The milage was not checked nor gas level. I was charged 18.00 for an overage in milage, which I don't think was over. Not a good experience. The pickup was great. The drop off was terrible, and the extra cost was surprising.michael B.
Customer Reviews for M&M Small Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.James H.
When I returned the rental & called to check in with u-haul the phone connection was terrible....It was on Sunday and this location was not open. I have used this drop-off location before & they are great to deal with but I had to call in several times and got disconnected from U-haul several times so it made the drop off very frustrating!!! Also once a person drops the key with the contract --you don't have a contract number and that's what U-haul asked for instead of my phone number so it made check in more difficult ----Please pass that on to U-haul Agents!Brenda B.
The only thing I find wrong was the inside the cab wasn't cleanLinda W.
Customer did not leave a comment.Deleon P.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Fred W.
Customer did not leave a comment.Cynthia M.
Cody is excellent, super friendly, and helpful. I will recommend everybody to go to this location!Tyreshah A.
Great group of guys. Very friendly. Very helpful. Would use them again!!!Bill L.
Drop box for keys was brokeRobert C.
Customer did not leave a comment.Emily K H.
Customer did not leave a comment.sabrina M.
Customer did not leave a comment.Russell G.
Customer did not leave a comment.Rebecca S.
Need pick up trucks and Vans at this location and others.for more convenienceJoseph B.
Customer did not leave a comment.John G.
Customer did not leave a comment.MAYURBHAI P.
Was raining and equipment was on muddy lot. No real storefront, but it was fine as I think it is the only U-Haul location around.James W.
The gentleman that rented it to me was very friendly.RONALD D.
Customer did not leave a comment.Jeffery D.
Air conditioner in truck did not work, truck had Two holes in the roof, after Loading the truck it rained, boxes were wet and had to be repacked, roof was temporarily repaired, so we could unload the truck, the truck also would not run over 45 miles an hour loaded. Truck needs to be retired!!! NOT A HAPPY Camper!!!! moving is stressful enough, especially when it was very hot and humid, and raining, but then have to deal with these issues made our move extremely difficult. Having to pay 39.95 a day, 99 cents a mile and the cost of fuel, for a truck that shouldn't have been rented out!!!wanda C.
M&M was fine. Unfortunately they were the back-up to my original location in Frisco City, AL. The person at this location never showed up for my pick-up. Very disappointed in the delays this caused me.Christopher T.
Maintenance on the lighting on Y'all trailers needs to be checked The only thing I can get to work on this trailer was the turning signals and the running lights were not working on the side IMike W.
Customer did not leave a comment.WILLIE C.
Customer did not leave a comment.STARLA J.
Customer did not leave a comment.lisa A.
Made the reservation and everything was ready when I arrived.SHARON M.
The staff at this location is amazing! Got what I needed and fast! I really appreciate this!clinon T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Vera P.
Customer did not leave a comment.jerry K.
No check-in procedure whatsoever just drop it off and buy not very professional. That needs to be a documented drop off.FRANK D.
Be able to pick up on time and have the dirt out of the back and have at least half a tank of gas in it.Rachel J.
Staff was very attentive, great customer service. Would rent from here again.Darcel D.
Customer did not leave a comment.CHARLES M.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.TIM T.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Sheila A.