M&N market did all they could to help us. Wonderful people there. U HAUL however did not hold their end of the bargain. I was supposed to pick up the truck 5 minutes from my house at 10 am. Just before leaving to go get it we received a call telling us that we had to drive 20 miles, one way, to North Branch to pick up a different truck. We had reserved 3 days earlier. Upon arrival at the store we were told that nobody would be there to help us until 2 pm. (The store did call someone to come in early. No thanks to U Haul.) We finally got the truck about 11:15. By the time we got home it was nearly 11:45. 2 hours after we were scheduled. I had a crew of 4 waiting on me. Yes, U Haul gave us a $50 refund BUT that got ate up in the $.99/Mile charge. What a joke! I still lost 2 hours and I was on a schedule. Minimally U HAUL should have covered the extra 40 miles I had to drive because of their screw-up. I recommend using PENSKE.JEFFREY B.
Customer Reviews for M&N Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager failed to have proper fuel noted on paperwork. Paper noted 5/8 tank, photo of beginning miles and fuel at 1/2 tank.craig B.
Close your store and start over. I started off at the UHaul Miller Rd in Flint- I had a reservation for a uhaul and transporter. I get there August 29th and they said they left me a message(NO THEY DIDNT) saying they only had a pull dolly- or whatever you call it- to pull my vehicle. BUT- there is one in North Branch if you want to drive 45 minutes to pick it up- ok- we'll drive â€” BUT when we get there, the transporter was broke and they said Flint- Miller Rd knew it was broke- so they gave me a $50 credit- but Flint-Miller rd. Never gave me an initial $50 credit for not having the transporter. So as I got in the passenger side of the uhaul, it was full of DOG HAIR- What the hell- so now I'm pissed- no transporter and a dirty ass uhaul with dog hair. The uhaul was from Flint-Miller Rd- No transporter and a waisted 45 minute trip to North Branch for a broke transporter. You should not be in business.JENNELL T.
Customer did not leave a comment.richard S.
Separate check out and return area for UHaul customers other than the checkout line that is congested and customers cutting line or waiting because the process can be lengthy.Ty C.
We requested a car dolly , instead we paid for a car hauler trailer â€¦ not what we needed at all and very hard too maneuver alone..Andrew T.
Had to drive 1-1/2 hours out of my way to find available truck. Original choice only 1/2 hour away - no truck available despite prior notice. Second scheduling changed by U-haul day before move. Disappointing experience except as note below: Major kudos to Jodi Strong at this location. Very helpful, pleasant and professional! She really saved the day.Christine B.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.CHRISTINE W.
Customer did not leave a comment.James K.
They were not organized, did not have appliance dolly we orderedJennifer W.
Trailer that i had reserved was not even available at this location. The lady who was tending to my order in person did nothing but complain about how many customers she had that day and was complaining about the customer service ladies she had to call about our order.She handed me the keyboard to her computer to fill out information that she should have been doing herself. Took about an hour to finally be able to get it.Erica D.
Customer did not leave a comment.BILL M.
Customer did not leave a comment.Brad R.
Customer did not leave a comment.STEVEN KENNETH S.
I was disappointed in the fact that, I had to upgrade do to a 10ft truck not being available.MELISSA C.
My one and only complaint is the online check in/drop off of the truck. It was a pain to get that thing to use my location.Ashley G.
Just confusingSerena A.
Customer did not leave a comment.Maxxdesiree E.
Great service.David E.
Customer did not leave a comment.FRANK V.
I booked pick up for Oxford. I accidentally found out uHaul booked for Clarkston. I was able to make the change to a location better than Clarkston, but uHaul needs to come up with a way to better inform their customers when they make changes to a booking. Pads weren't available, either.MICHAEL D.
I stopped Monday night & was TOLD I had to request ON-LINE, when I got to the point of, take a PICTURE of your license & SEND that, I COULDN'T because of LACK of COMPUTER SKILLS!!!! I CALLED "Kevin" in Arizona & WE DID over the phone & I had a RESERVATION NUMBER & computer e-mail CONFROMATION number. When I got there on TUESDAY, they HAD NO RESERVATION & took OVER a HALF HOUR asking me the SAME QUESTIONS etc. & had to have MY LICENSE & HOME address & THEN they had to CALL U-haul & REPEAT for a THIRD TIME!!!! The trailer was FANTASTIC, reserving the trailer & being given GUARANTEED "CONFORMATION" was BULL SH?T !!!!!!! PLUS the manager was SUPER NASTY to HIS HELP & "HE" told the GIRL TO CALL U-haul & let THEM take care of it!!!!!!!!Bob H.
Scheduled drop off for after hours and could not. Seem like uhaul has an issue across the board with this after/before hours 24/7 pickup/drop off. Was given a free day due to the pick up issue then was charged for it at drop off. Horrible experience, not like moving isn't stressful enough let alone adding these issues on top of it.Christopher C.
Poor customer serviceDAVID E.
I made my reservation Several weeks in advance and U-Haul still couldn't get my truck to my desired location. I had to drive over an hour to pick up the truck which was a significant inconvenience.Matthew K.
Customer did not leave a comment.Aurora R.
Customer did not leave a comment.Jade G.
Customer did not leave a comment.Stephen F.
Terrible service at this location. No one came out to insure that I had the right equipment, I had no help with my pick up or hook up. no one checked the equipment when I dropped it off. Terrible customer servicetammy G.
Customer did not leave a comment.AshLeigh L.
The attendant was very nice and helpful over the phone taking my reservation and getting me out the door.Joanne R.
the place was not open after I drove ten Mike's to get to it .the dispatch center was rude and short we rent alot of trucks from you and the last three time have been a very Bad bad Experience I will probably use rider from now on your service in your quality of customer service as dove to its lowest point.Russell G.
Customer did not leave a comment.KIETH M.
Maybe learn the process so the customer doesn't have to stand around for 1/2 hour to pick up a truck. The transaction is SCHEDULED, maybe pretend you actually care about renting a vehicle.Steve W.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Aaron W.
Easy to deal with. Made the process simple.Jason V.
More knowledge of how the process works. Unsure about insurance if needed or not. Charged 1400.00 on my card. Not returned still 5 days later waithing for the money still. If I hadn't had the money in my account I would have bounced payments and incurred overdraft expenses. That is almost 3 times what I was expecting to have taken out. No offer to compensate or reduce price because of inconvenience. Still waiting to get my money back. Went to drop off the trailer in Oklahoma at the place I was instructed too and was told that the company should have told us to take it to another place. They were full. Had to drive to another site to drop it off. They were not expecting us and were upset because they had more equipment than they needed. They did accommodate us. Kind of confused as to why it cost us so much to rent the trailer I was told it was because of the high demand at the place we dropped off our trailer to. Both of the places were full. The trailer was clean. One thing my husband suggested was putting jacks on your trailers because in the words of one if your employees they are ball busters.Jackie R.
The ladies were friendly and extremely helpful!Georgina B.
Wait time was long - but lady was very nice and helpful!Debra W.
Drop off is in a gas station, and it took the lady 15 minutes to come out to check my equipment back in, and then the WIFI was down so she couldnt check me in until later. When she had time to call Uhaul to check me in.ASHLEY J.
I have rented trailers several times from that location, they have overcharged me, and always say they have no one to hook up the trailer. I have to hook up trailer myself if I want to rent it.. They do not hook up trailer to my vehicle. I understand being busy, but I am 66 years old and from years past u haul has always hooked up and checked lighting for me.maryann T.
Customer did not leave a comment.KELLY H.
IIncredibly slow. I used express check in. It still took over an HOUR to get the trailer. THEN they over charged me on top of it. WEASELS!Dwayne E.
The car dolly was not clean, it was rusty and biunced horribly. It needes new tires, you could tell. When i tried returning it, the system wouldnt work. The worker had to call corporate to confirm me returning the car dollyTROY S.
Customer did not leave a comment.BRUCE A.
The U-Haul booking agent was at the cashier at the attached gas station, which delayed the check-in process. The cab of the vehicle had not been swept out, and there was a furniture dolly rolling around unsecured in the truck box (that I had not requested).Eoin R.
Customer did not leave a comment.Janice H.
Customer did not leave a comment.Kathleen V.
Just awesome manager Julie excellent great customer serviceJeffrey C.
Customer did not leave a comment.KIETH M.
Customer did not leave a comment.Bonnie S.
When we arrived the store teller let the uhaul person know we were there. It took at least 20 minutes for her to come to the counter to assist us. She then just gave us the receipt and paperwork with the trailer number on it. We were left to find the trailer and hook it up on our own. This is not the experience I have had at other locations. The interior had dirt in it and I am guessing it was used to haul quads previously.Glenda W.
Customer did not leave a comment.Rick O.
Customer did not leave a comment.Stuart S.
Customer did not leave a comment.andrew H.
Customer did not leave a comment.austin P.
Customer did not leave a comment.Roger Z.
Customer did not leave a comment.howard R.
I thought I had reserved the 6x12, but the next day, the girl said I wasn't in the system. When I explained to her about the man who had waited on me the day before may have been a mgr. Oh well it was time consuming but we got the 6x12, it was nice and clean, thank you.REBECCA P.
Customer did not leave a comment.Jill M.
Customer did not leave a comment.WALTER H.
They just have so much going on in the business that the workers are really rushed. They did a good job, just felt like they had too much to do along with the truck rental.Alan B.
Customer did not leave a comment.BILL M.
Very convenient location!Ann S.
Customer did not leave a comment.janice S.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Christopher L.
Was way too expensive. Next time I'll use rent all or home depot instead.melissa P.
Exceptional customer service and knowledge! A must go too for a short, quick move!!Valerie S.
Customer did not leave a comment.Elizabeth E.
I had no problems. Staff were very friendly and helpfulMay L.
Everything was good truck was nice but God forbid don't return the truck 45 minutes late or they charge ya for a whole day alittle excessiveGREG G.
Customer did not leave a comment.Scot S.
Customer service goes a long ways. The lady was beyond rude, not very helpful, loves to roll her eyes, and doesn't know how to do her job. She couldn't give me a price for the uhaul according to what she said but then gave me a price after ten minutes. When I realized my card had a $200 daily limit I had to wait for my mother in law and was told if she wasn't there by a certain time I would have to wait a half an hour to rent a uhaul because she would be too busy.Amber D.
Customer did not leave a comment.Kathy F.
Customer did not leave a comment.KAYLA B.
they were goodSHARON G.
Customer did not leave a comment.linda M.
Customer did not leave a comment.Suzette C.
Perhaps a more prominent U-Haul sign out front.Brain K.
Customer did not leave a comment.Monica L.
Customer did not leave a comment.EMILY Z.
When I made reservations a truck, appliance dolly, and 24 furniture pads was confirmed. Two days before move it was confirmed again. When I picked up the truck on the day of our move they had NO furniture pads. I was not happy.Dale P.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.karen D.
Customer did not leave a comment.evelyn O.
It could have just been a bad day, but it took a 1/2 hour to handle the transaction of picking up the truck and felt like I water my time trying to prepare ahead by setting it all up online.Georgette A.
Nothing, everything was perfect! I already have told several people how easy it was to rent a uhaul and return it. I will definately use Uhaul again when I move in 3 years.darleen L.
Customer did not leave a comment.TERRY C.
Can't think o f any thing.Beverly G.
Customer did not leave a comment.Joseph D.
Should be more customer service oriented. They were not friendly.steve M.
Customer did not leave a comment.stephanie T.
Customer did not leave a comment.Jeff R.
Customer did not leave a comment.Richard S.