This is NOT the fault of the location, it's responsibility is not maintaining the truck. However, whoever is responsible really caused me to have a horrible experience. This vehicle was extremely out of alignment and pulled to the right during the entire 1,200 miles. The passenger window had previously been damaged and not repaired correctly causing wind to whistle through a opening the entire trip. The drivers side mirrors would move out of proper viewing setting ever time a bump was hit. The front right tire tred showed that the truck had been pulling, the nice lady agreed upon our return. I will not rent or recommend Uhaul to anyone, you are not maintaining your trucks, causing customers to not feel safe and spend extra money on fuel.Kimberly F.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in North Branch, MI 48461
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- 4.0 Average Customer Rating
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I didn't like that I didn't get a receipt nor heard anything back about the mileage I was charged for but did not have use. The padlock on the back door was broken and had a bulb out on the front passenger side. Also, I'd signed up online to â€˜skip counter check in' and still had to wait 20min At The CounterAlyssa B.
The U-Haul software did not work on my phone. In particular, verifying my drivers license did not work, screen went to black every time. Although I was able to get service in-person the inability to complete process on line was an inconvenienceTimothy W.
Pick up process very confusing and took over an hr. Directions in clear. Also price per mile was very expensiveChristopher J.
It was so easy! Love the mobile pickup option!!Danielle S.