Great location and hospitality.
Armando H
Customer Reviews for M&R Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try to make sure the customer has the equipment when the customer makes reservations on line with Uhaul.com.
Elizabeth MI don't need a U-Haul very much but I've pulled 2 a good distance. They track well are clean and easy to get. I can't think of anything else to make them better.
darren cwhen I went to pick the truck up, it was already pulled up front and everything that I reserved was ready to go. moe was very nice, professional, and he got me out of there in a timely fashion. Returning the truck was just as easy. I would highly recommend this U-Haul location.
John SOutstanding service very cordial and nice owner
Alvin SThe amount paid at pickup should not be way more that what was quoted.
Jason PSuch a nice gentleman
KIMBERLY CUpon entering the cab of the truck, I found a broken methamphetamine pipe in the cupholder closest to the steering wheel. I found it after I had already pulled off. I stopped to get a drink and when my drink wouldn't sit upright, I looked and that's what was in the cupholder. It was dirty in the front and dirty in the back. I don't find it right that we didn't get our whole refund back as we turned it in in the exact condition it was in when we got it. I believe we did accidentally leave a dog bed in there but that was on accident. I've never used a U-Haul and not gotten my refund back. I don't understand.
Kristy LJust making sure that everything is up to part. The only thing wrong was that the light was out in the back cabin
GREGORY HThe sales rep at M&R Grocery was very competent and helpful. My overall trip and towing experience with UHaul itself up to that point and during the trip was a disaster with many hours spent on hold and callbacks that never happened. I will avoid renting from UHaul in the future.
Eric BI agree to the .5 mile over charge. I however disagree with the fuel charge. I turned it in with more gas than I received it with and have pictures to prove it.
jeff sDropped off. After hours
Kimberly KThe app for checking in wouldn’t allow pics to be taken so I had to call in.
Kimberley KAlthough he was nice, he did not finish our check in while we were there. When we picked up the truck it had between 1/4 and 1/2 tank. The man there said bring it back over 1/4 tank. When we returned it, it was almost 1/2 tank. The guy at the return end charged me $14 for being 3 gals short of a half tank. That’s the second time he was not forthright with us.
ALAN CA very pleasant place with friendly people.
JEREMY GWas not my drop off location . see you cant even get that right
Angela HMo is great. Thanks Master Chief.
Scott MMr. Mo. Very nice and professional at serving his customers!!!!!
Randy AManager (Moe) was very enjoyable to deal with
RICHARD BThe owner was rude and very unprofessional. Will never visit his location again.
TONYA EMoe goes out of his way to make sure you get what you need.
Jennette LGentlemen was pleasant but did not make sure trailer lights were working before we left. Only after a short distance the lights on trailer no longer worked . Stopped and checked and all lights on our truck were working properly but lights on trailer did not work. Had to stop and stay overnight due to no lights working on trailer. Make sure that all euipment is working properly before renting.
Curtis C1st time user,length of ramp from back of truck would of been helpful...when I received statement was surprised to see 26+ dollar charge for gas, I feel like I was within one half gallon of when I picked up the truck,used the same trk two days later and no fuel had been added. I was last to use trk. Not happy.
TIMOTHY WThis is a location we have visited for many years and know the owner and there was no problem in returning the car hauler.
regina jhas nothing to do with location but UHaul. I scheduled a 15ft truck because it was the only one available but I wanted to add accessories later and couldn't because I couldn't edit the order. I called the pickup location to find out that the truck reserved would not be available. I told them that I couldn't log back in to UHaul to cancel and was told to call direct. I did and was able to cancel and schedule another larger truck which is what I wanted in the first place but pickup was later than I wanted. Reserved it anyway out of necessity. Arrived early to get the truck and it too wasn't available and would not be returned until 2 hrs after the reserved time. your associated there called and located a truck at the first pickup location that was to also be the larger truck there that was reserved for the next day. A contract swap was worked out. I then drove to the location got the truck and returned home to start loading. Only then did I realize that the truck I was given was a 15 ft and not a 20 ft truck. I had added 24 pads and an appliance dolly because of the expected room. I didn't not even open the pads because we had to prioritize what would be loaded. Summarize: I went through three dealers and three trucks just to end up with the wrong truck and unable to use pads added to be used with the truck I wanted and was told I was picking up. Scheduling is poor and now I'll see what Customer Service is.
James HTry not to take 1hr or more to get you check out
Christene PI reserved a truck at the Dothan, AL location and was rerouted to Ozark, AL. I spent almost 4 hours there to get the truck. The owner wasn't feeling well and didn't have anyone else there to do the work. He might need to train others how to run the Uhaul business in case something like this should happen again. The computers went down and it was just a complete mess! I was moving my belongings from Dothan, AL to Troy, AL, so just imagine me having to leave Dothan to go to Ozark, and then back to Dothan to load and move to Troy. Everyone was irritated.
Tammy WThe pickup process was slow.
Thomas HThis was an excellent rental location... and I would rent from here again.
sara fWasnt told i was being charges for insurance coverage and was charged an extra 100 dollars then uhaul wouldn't refund
marianda wMy original reservation was with Miller Custom Cycles in Ozark, AL, but after they didn't show up to rent it the trailer or even open their business, Uhaul transferred my reservation to M&R Groceries. The lady and gentlemen that worked there were very friendly and got me the taller that I needed very quickly.
Matthew WVery nice person
Tammy UService was platinum above any other uhaul I've ever used before.
Joshua WMy only complaint about the entire experience was that my res was transferred 25 mi away from the requested pickup address, and I wasn't notified until the morning before. Due to my circumstances, this caused me to go over on the mileage. This is in no way m&r's fault. They were great.
Rachel GJust keep doing what you doing good business thank you
Mary MNothing more it's all good
jerome fGreat experience.
MARK PThe retailer was EXTREMELY unhelpful and in fact was an impediment to renting the truck online. The rental agreement was NOT was listed on the website. Why do we have to pay extra mileage for a truck that was not available in the city we needed? The website said the rental included 140 miles. This is NOT what the extremely unhelpful agent said and is in fact what was on the website. I have pictures confirming the mileage and the fact that no truck was available at the starting location and that we had to choose an alternate location.
John CThis place is awesome!!! Mo, the owner of the location we rented the Uhaul truck stayed opened for us to get there to pick up the truck. He was super nice and professional.
Wendy MI will rent from this guy called MO again .grate guy Thanks u haul .thank you mo
george cGreat service !
wallace bWhat a crap of shit you have to jump through to haul a small car. I will not recommend "U-Haul" to none of my friends, however, anyone that I don't care for, I will be the one to recommend U-Haul to, in hoopes that they will also have to deal with the idiots that run your company. To tell me that a 1 Ton chevy truck can';t handle the load"Crap", that a Ton and a half can't handle it "BullCrap", I would tell you that first,you must pull your heads out of your ass, then clean the crap off your eyes and face, thensee what nonsence you dickheads are up too. No, I will not waste my time again,
william dSoftware updates were giving trouble to reserve the truck.
craig p