The owner was rude and very unprofessional. Will never visit his location again.TONYA E.
Trailer Rental & Towing in Ozark, AL at M&R Grocery
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ozark, AL 36360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Moe goes out of his way to make sure you get what you need.Jennette L.
Gentlemen was pleasant but did not make sure trailer lights were working before we left. Only after a short distance the lights on trailer no longer worked . Stopped and checked and all lights on our truck were working properly but lights on trailer did not work. Had to stop and stay overnight due to no lights working on trailer. Make sure that all euipment is working properly before renting.Curtis C.
1st time user,length of ramp from back of truck would of been helpful...when I received statement was surprised to see 26+ dollar charge for gas, I feel like I was within one half gallon of when I picked up the truck,used the same trk two days later and no fuel had been added. I was last to use trk. Not happy.TIMOTHY W.
This is a location we have visited for many years and know the owner and there was no problem in returning the car hauler.regina J.
has nothing to do with location but UHaul. I scheduled a 15ft truck because it was the only one available but I wanted to add accessories later and couldn't because I couldn't edit the order. I called the pickup location to find out that the truck reserved would not be available. I told them that I couldn't log back in to UHaul to cancel and was told to call direct. I did and was able to cancel and schedule another larger truck which is what I wanted in the first place but pickup was later than I wanted. Reserved it anyway out of necessity. Arrived early to get the truck and it too wasn't available and would not be returned until 2 hrs after the reserved time. your associated there called and located a truck at the first pickup location that was to also be the larger truck there that was reserved for the next day. A contract swap was worked out. I then drove to the location got the truck and returned home to start loading. Only then did I realize that the truck I was given was a 15 ft and not a 20 ft truck. I had added 24 pads and an appliance dolly because of the expected room. I didn't not even open the pads because we had to prioritize what would be loaded. Summarize: I went through three dealers and three trucks just to end up with the wrong truck and unable to use pads added to be used with the truck I wanted and was told I was picking up. Scheduling is poor and now I'll see what Customer Service is.James H.
Try not to take 1hr or more to get you check outChristene P.
I reserved a truck at the Dothan, AL location and was rerouted to Ozark, AL. I spent almost 4 hours there to get the truck. The owner wasn't feeling well and didn't have anyone else there to do the work. He might need to train others how to run the Uhaul business in case something like this should happen again. The computers went down and it was just a complete mess! I was moving my belongings from Dothan, AL to Troy, AL, so just imagine me having to leave Dothan to go to Ozark, and then back to Dothan to load and move to Troy. Everyone was irritated.Tammy W.
The pickup process was slow.Thomas H.
This was an excellent rental location... and I would rent from here again.sara F.
Wasnt told i was being charges for insurance coverage and was charged an extra 100 dollars then uhaul wouldn't refundmarianda W.
My original reservation was with Miller Custom Cycles in Ozark, AL, but after they didn't show up to rent it the trailer or even open their business, Uhaul transferred my reservation to M&R Groceries. The lady and gentlemen that worked there were very friendly and got me the taller that I needed very quickly.Matthew W.
Very nice personTammy U.
Service was platinum above any other uhaul I've ever used before.Joshua W.
My only complaint about the entire experience was that my res was transferred 25 mi away from the requested pickup address, and I wasn't notified until the morning before. Due to my circumstances, this caused me to go over on the mileage. This is in no way m&r's fault. They were great.Rachel G.
Just keep doing what you doing good business thank youMary M.
Nothing more it's all goodjerome F.
Great experience.MARK P.
The retailer was EXTREMELY unhelpful and in fact was an impediment to renting the truck online. The rental agreement was NOT was listed on the website. Why do we have to pay extra mileage for a truck that was not available in the city we needed? The website said the rental included 140 miles. This is NOT what the extremely unhelpful agent said and is in fact what was on the website. I have pictures confirming the mileage and the fact that no truck was available at the starting location and that we had to choose an alternate location.John C.
This place is awesome!!! Mo, the owner of the location we rented the Uhaul truck stayed opened for us to get there to pick up the truck. He was super nice and professional.Wendy M.
I will rent from this guy called MO again .grate guy Thanks u haul .thank you mogeorge C.
Great service !wallace B.
What a crap of shit you have to jump through to haul a small car. I will not recommend "U-Haul" to none of my friends, however, anyone that I don't care for, I will be the one to recommend U-Haul to, in hoopes that they will also have to deal with the idiots that run your company. To tell me that a 1 Ton chevy truck can';t handle the load"Crap", that a Ton and a half can't handle it "BullCrap", I would tell you that first,you must pull your heads out of your ass, then clean the crap off your eyes and face, thensee what nonsence you dickheads are up too. No, I will not waste my time again,william D.
Software updates were giving trouble to reserve the truck.craig P.
Nothing wrong with the location but u haul over booked the truck I had reserved. This made me find another location charged me for larger truck that I didn't need fuel gauge wasn't 1/2 tank when I picked it up. The other location was on my way to where I was moving from but had to go 20+ miles out of the way to get the truck but yet I still was only allowed certain amount of miles. Just bad experience altogether.ARTHUR W.