Customer Reviews for M&S Outdoor Power Equipment
(U-Haul Neighborhood Dealer)

69 reviews

985 Rte 376   Wappingers Falls, NY 12590

(845) 297-2928

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(845) 297-2928

985 Rte 376
Wappingers Falls, NY 12590

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
3.0

A representative called me ONE HOUR before my pick up time to change locations for an “in town” move. This doubled the mileage on the truck for a round trip so I had to pay twice as much in gas for nothing other than Uhaul's convenience. You're so damn welcome.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Dina S. 
Rating:
5.0

No improvement necessary! Easy and thorough drop off experience

Katina C. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Customer did not leave a comment.

Ricardo O. 
Rating:
5.0

Excellent customer service Thanks to the guys at M&S outdoor power equipment and Uhaul

mark O. 
Rating:
5.0

Customer did not leave a comment.

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Moriah N. 
Rating:
5.0

The best experience I've ever had with U-Haul the guys offered to pick me up to get my truck.. I am very pleased with M&S outdoor power equipment and U-Haul excellent customer service

Michael P. 
Rating:
4.0

Location was not my problem, Your online service is awful. I could not pick up my U-Haul for an hour because no one could help me. Time to invest in some online software or employees that know what they're doing. U-Haul is not ready for mobile check-in yet. Stick with using a live person.

Shawn B. 
Rating:
3.0

the picture for the key box needs to be updated it's in a different location. The app is garbage took for ever to load then when it did it did it would say session expired took a half hour just to check in and another half hour to check out not the locations fault

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
4.0

The counter person was pleasant, and very helpfu

PAULS JR L. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJOHN H. 
Rating:
5.0

Pleasant staff!

THOMASR B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

philippe L. 
Rating:
1.0

Could not access lockbox after hours forcing a late move.

Lawrence G. 
Rating:
3.0

I am really upset that it is only $0.69/mile in Dutchess County and it cost me $1.99/mile when I rented a truck moving to dutchess county from the Bronx. I believe that was really unfair. That is 3 times the price I paid here. I'm truly disappointed

Saudia B. 
Rating:
1.0

Trailer light was busted. We had to repair it on our own. The owner and workers at the location wouldn't offer help and didn't seem to care the clip to the light on the trailer wasn't working. The ratchet to the straps that held the right wheel was also loose and came off while driving several times during out trip.

Stephen H. 
Rating:
3.0

I was disappointed that my drop off location was changed after I picked up my truck and was in route. The new drop off location was about 20 minutes further away and difficult to find. You should have stuck to the terms of the original contract as you would have required me to do.

MICHAELJAMES R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer service was excellent, left my car in their parking lot without a issue. Will used them again.

LUISR H. 
Rating:
5.0

I don't think that there is anything more to do. I rented a trailer and it was quick and easy.

JOHNLOUIS C. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
1.0

Overall this experience was awful. We weren't given one of the dollies we reserved and then we're charged full price for the item $70 worth when it wasn't even given to us and were told we could argue it later- but guess what that charge is still on my card. Also after cancelling our confirmed reservation twice- one of which was day of for the pickup we were then charged for another full day when I had called to request an extension. At the end of the day- I wish we went with movers- this wasn't worth the headache and the “guaranteed” reservation is laughable since it clearly wasn't guaranteed twice in a row after they changed it on us. Oh and it was a smaller vehicle- so my boyfriend had to make 2 trips back and forth 3 hours. Awful awful experience- moving is stressful enough and now throw in an unreliable company- customer service was kind and helpful the first time around when calling to extend the reservation- but the supervisor apparently Didn't communicate this and they told us they had to charge us for it anyway. Now I have to waste more time on the phone with customer service again.

Christian A. 
Rating:
5.0

Customer did not leave a comment.

JUANANTONIO M. 
Rating:
3.0

Customer did not leave a comment.

Adyl B. 
Rating:
1.0

Learn how to use the system and not charge the customer almost triple the final total.

Caesar G. 
Rating:
4.0

I would have giving a 5 start location is great specialty fro those who live around the area, however the cleaning and maintenance of equipment should be a priority because the truck I rented had a faulty rear door…. Advice for future renter. Check all door make sure the mechanisms from rear door are in good condition prior to departure

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

I rented a van from M&S Outdoor Power Equipment and the people were very helpful and experienced one of the best experiences I've had by far with a U-Haul rental.

NICHOLASJOSEPH M. 
Rating:
5.0

Van rented had unpleasant smell but other than that great experience.

thomas A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJAMES L. 
Rating:
3.0

Customer did not leave a comment.

Tibor M. 
Rating:
3.0

I made the reservation and my son picked up the truck. Location didn't check the reservation and forgot to give us the furniture and appliance dolly.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Nothing to do with the location. I was never sent a copy of the contract via the app. There have been many issues with the app. I hope uhaul starts to fix them.

Dan S. 
Rating:
5.0

I had to drive a hour from my house to pick up the trailer. There are closer u haul locations but not one had an available trailer. I even asked for one near my work and nothing available. I think u haul should move the trailers closer to customers instead of me having to go out of my way to pick one up

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

jason S. 
Rating:
3.0

Customer did not leave a comment.

ANDREWTHOMAS D. 
Rating:
3.0

AVOID UHAUL

Luis M. 
Rating:
5.0

The only issue with the truck was that the ac stopped working for half the trip, all the way from ga to nc.

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

BRYANS H. 
Rating:
4.0

The location in the rear of the stripmall was a little difficult to find. Should have a sign out front that says you need to drive around the right side of the mall.

ANN MARIE D. 
Rating:
5.0

For an extended mileage rental, a full tank of gas would be helpful. If you have to fill the tank before your journey so you don't have to refuel it's not as convenient.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Amy J. 
Rating:
2.0

The truck was easy to find but I wouldn't do mobile pickup again. I had to use a mobile hot spot because the Internet connection was very slow. I was missing equipment from my truck and since the store was closed that day no one could help. The approval process for mobile pickup was also a pain. It took a while to approve my identification which included a drivers license, passport, and my lease agreement. The process requires your phone to have the location setting on too which I don't do normally, so it took even longer to figure out that you have to go through 2 different settings to do that. Overall it took a half hour when it should have 10 minutes or less. If I knew I had to go through that I would have just taken off work and picked it up during normal business hours.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

NELSONF V. 
Rating:
5.0

Make it clear that the lock is on the back of the truck not at storefront

fergal F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL JR M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD K. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHANC G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

I have been double billed on my discover card payment Please credit back the errors!! Thanks

JAMESJ S. 
Rating:
3.0

Customer did not leave a comment.

Christian R. 
Rating:
3.0

Vehicles wasnt cleaned no blame to the location .24/7 rental might be the proble. 1/4 tank of gas .

scott S. 
Rating:
1.0

Customer did not leave a comment.

PEPETOD M. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Dolly not provided as requested. No other location had one available. The truck was never inspected by personnel at this location. Refund request for missing dolly $10.00

Roseann Y. 
Rating:
2.0

I tried twice to get a receipt and copy of the rental agreement from this place. They only sent me links that didn't work. Check in was very slow. I wasn't in a hurry, but UHaul really needs to streamline their processes

Kenneth W. 
Rating:
5.0

Outstanding service from the team there.

Christopher H. 
Rating:
5.0

Nothing everything was great

Chris R. 
Rating:
5.0

Picked up only a trailer. Too far away from our home location. 20 miles out of way. Could have been dispatched from a much closer location to milton, NY.

MARTINSTANLEY D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top