Customer Reviews for Mansfield Shell And Fam Burger
(U-Haul Neighborhood Dealer)

Rating:

4.0

Because of the utopia location not being informative I will not recommend U-Haul

Rating:

4.0

I dropped trailer off after hours so there was no person involved. The drop off instructions were clear.

Rating:

1.0

Tire was flat, and fuel was told to be full and was only 3/4 of a tank. Person who took care of me was not knowledgeable about what they were doing and took forever. There was no concern about the tire issue either.

Rating:

3.0

There were no personnel to help out. I did not like the uncertainty of just dropping the truck.

Rating:

1.0

I put gas into this uhaul & was at the 5/8 mark when I dropped it off but I still got charged a fuel fee. Unbelievable.

Rating:

1.0

Don't send customers 50 miles out of their way to pick up a truck. This was the worst experience I have ever had with Uhaul. Made to driver 50 mile out of my way to pick up a truck. Customer service couldn't care less, worst part was I booked the truck a month in advance.

Rating:

2.0

Staff that know what they are doing

Rating:

4.0

This place is just a U-Haul sign in a gas station window but they were more helpful than anyone wearing a U-Haul shirt that I dealt with. Helped me save money on the return even.

Rating:

4.0

The sliding door with the key hard to pull up.

Rating:

1.0

The gas station attendant at the Shell was very nice but had no clue what the code to the lock box was for my U-Haul key. I waited there for 2 hours. I had to drive an hour out of the way to get the U-Haul so my move was a lot longer than I'd hoped and my move in window was cut short. Would not recommend uhaul after this experience.

Rating:

2.0

Train the staff! The poor guy working was by himself and two trucks came in at the same time. He hadn't been trained on the uhaul part of the business.