When I picked uip the unit, there was a change from my reservation which had 399 MILES indicated on the agreement to 248 MI, as if the 399 inteneded to be KM. This caused confusion when I dropped it off in Ottawa and there was a suggestion that I would be charged extra usage. All seems to have been resolved and I was not charged, which I appreciate but it needs to be clear and consistent if the agreements are in MI or KM. Overall, the unit was clean and well maintained. The app is great.
Jean C
Mansfield Shell And Fam Burger
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mansfield, ON L0N1M0
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Customer Reviews
- 3.5 Average Customer Rating
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Paid for and reserved well in advance 12 moving blankets with the trailer we rented. We showed up and they said they only had six blankets (there were actually only five). I was not notified that this was an issue, and I had to go purchase some to move, as I was relying on the blankets to protect my furniture. Very disappointed.
Emily Tget someone who can operate a rental location properly.
Pete SThe only thing would be on weekends the gas station opens at 9:30am. Too late. There should be a way to hooks up the trailer earlier and leave. Via application you could start the contract without any attendants.
DANIEL SEmployee was almost irritated that I was picking up truck and it was covered in snow
COURTNEY D